Customer reviews from philips.com
1000 series Beard Trimmer
Average customer rating
3.5
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
5
4 Stars
8
3 Stars
8
2 Stars
2
1 Star
2
68%of customers recommend this product.
(
15 out of
22)
Customer Reviews for 1000 series Beard Trimmer
Customer Rating
4
Good Overall
on July 1, 2018
Posted by: zacataco6
Gender:Male
I received a free sample to write the review. I was excited but once I received it I didn`t know if I wanted it. I ended up liking the product in the end. The product came with a black canvas bag, attachments for hair length and trimmer. I like the bag because it keeps everything together. The outside of the trimmer feels smooth and the unit is light weight. I thought it was going to be poor quality because of this. I thought the blades were going to pull my face hair when trimming. It did a great job and trimmed with ease. The blades were smooth and cut the hair right next to the skin and didn`t pull at all. The battery length held up for several trims and didn`t need to be recharged.
Pros: light charged and ready to go., didn't pull hair
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Trimmer
on July 5, 2018
Posted by: MichaelG12
Gender:Male
To begin, I was given this product as a free sample to try. Overall, this was a great beard trimmer and gave me a nice even trim. The variety of attachment lengths are great for the beard or trimming other areas of the body. The only negatives I would give are the pouch to store the trimmer is a little small and the attachments, trimmer, and cord need to fit exact in order for it to close. Also, to charge the trimmer it uses a usb cable. I would have preferred a regular plug so I can charge it in the bathroom as opposed to plugging it into my laptop. Aside from these 2 areas I thought it was a good product and easy to travel with.
Written by a customer while visiting philips.com
Customer Rating
3
Portable, easy to use
on July 6, 2018
Posted by: Jonpen12
Gender:Male
I received a free sample of the Norelco Beard Trimmer 1000, I used the product for a week and a half and was not overly impressed with the item. I used the different attachments provided and those were easy to use and worked quite well. What I didn’t like was when I didn’t use any of the attachments, I cut myself 2-3 times, which obviously had a negative affect on my review of the product. Charging the beard trimmer was easy with the usb power chord provided, depending on the price point would have a major determination if I were to buy this product.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Good shave. Bad trimmers.
on March 9, 2021
Posted by: Ahabeardo
Most reviews are done right after getting the product. If I’d reviewed it then you’d see 4 or 5 stars. But after some use, maybe 13 or 14 times, the stubble trimmers broke off small delicate pieces that keep them on the blade. Now they slip off and ruin the trim. I’ve searched all over to get new ones - impossible!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 10, 2021
Hi Ahabeardo,
We're sorry to hear that the beard trimmer doesn't work as expected. We would like to help you. Could you please elaborate on the issue and maybe send some photo's of the faulty trimmer? You can reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We're sorry to hear that the beard trimmer doesn't work as expected. We would like to help you. Could you please elaborate on the issue and maybe send some photo's of the faulty trimmer? You can reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Lasted 1 day
on October 22, 2018
Posted by: JDP0311
Gender:Male
I bought this beard trimmer about a week ago. It came with a charged battery so I used it immediately after opening the package. Since it worked as expected, I threw away my receipt. I decided to charge the trimmer a couple days later because I needed to use it. After charging it all night, the battery was completely dead. I tried 2 other charging cables and USB plugs but the battery still will not charge. I'd recommend going to a barbershop or hair stylist for a trim before paying $20+ for a one time use, disposal beard trimmer.
Pros: none
Cons: worked 1 day
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, October 23, 2018
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco beard trimmers come with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative so that we may quickly address your issue (reference this review).
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco beard trimmers come with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative so that we may quickly address your issue (reference this review).
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
1
a friend did this for me
on September 27, 2018
Posted by: Shorty57
Gender:Female
I think it's stupid with no adapter. My brother is handicapped and needs it. And I don't even see one on this site to buy one.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Still pulls hair
on May 16, 2018
Posted by: Ganda
I bought this trimmer specifically because it claimed to have a no pull guarantee. When trimming with US trimmers I always get hair caught and pulled which is painful and uncomfortable.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, May 29, 2018
Hi there, We are very sorry to hear about your experience. If you have not already done so, please call us at your earliest convenience to speak with a Consumer Care specialist at 1-800-243-3050 so that we may quickly address your issue. Our Philips Norelco Beard trimmer Series 1000 includes a 2 year warranty, and we pride ourselves in our quality and performance. We look forward to hearing from you!
Written by a customer while visiting philips.com
Customer Rating
3
Entry level
on July 6, 2018
Posted by: Metoooo
Gender:Male
I received this trimmer for agreeing to write a review. I have used other Norelco trimmers as well as other trimmers / electric shavers in the past and this was definitely the entry-level bargain trimmer. First the pros. Relatively quiet simple straightforward, and did not pull. Cons. I didn`t like the grip, it could have used a little bit of rubber, I did not like the USB charging as most people Trim in the bathroom and there are not many USB charging ports in the bathroom, and it did not get particularly close when not using any of the guards as opposed to previous trimmers.
Pros: it works
Cons: poor grip, usb charger
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com