Customer reviews from electroluxappliances.com
Electrolux - ICON 21.5 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
3.3
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
6
4 Stars
10
3 Stars
3
2 Stars
2
1 Star
6
69%of customers recommend this product.
(
18 out of
26)
Customer Reviews for Electrolux - ICON 21.5 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
1
Poor Quality
on August 5, 2018
Posted by: Steve18
from Cleveland
We bought the previous model 8 years ago and after multiple service call we got a replacement. Now we are having the same problems again. 3 refrigerators in 8 years - Terrible product!
Response from electroluxappliances.comBy Brandi, Online Outreach Specialist, August 13, 2018
Oh no, Steve18! I hate to hear you had had this experience. We would like to gather more details so we can resolve your concerns. Please reach out to us directly at 1-877-435-3287 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
Bigger than imagined.
on February 13, 2020
Posted by: Randy89436
from Phoenix
[This review was collected as part of a promotion.] We have always been a 2 fridge household. One in the garage for drinks. I thought being a counter depth unit, this would be the same. I am amazed how much it holds! Some drawbacks are the door sensors don't activate unless the door is open quite a bit. Some shelves will freeze the eggs. Be careful.
I would recommend this to a friend!
Response from electroluxappliances.comBy Keyanna A. , Online Outreach Specialist , February 18, 2020
Hello Randy89436! Thank you for your feedback. We are happy to hear that you are pleased with the fit, feel and finish of your refrigerator. We are glad you are enjoying the storage space this unit offers, as well as its other nice features. You mentioned that your eggs freeze on certain shelves. Make sure eggs and any other food items are not covering the temperature sensors (located along the sides of the fresh food area) and airports. Placing food within an inch of these ports will cause the food to freeze. If your product still has food freezing in the fresh food compartment, increase the temperature setting 1 or 2 degrees. The door sensors on your unit should be able to sense the door is ajar regardless of how far open or closed it may be. If this continues to be an issue, please contact us directly so we can assist. ~Keyanna
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Very bad
on April 30, 2020
Posted by: Little
from Nc
I used one month, very bad, lots of problems
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy R'Shaye, Online Outreach Specialist, May 11, 2020
Hi, Little.
I am so sadden to see how you feel about your refrgerator. I apologize your experience has been less than great. From your photos I see you may be having a concern about the fresh food section being too cold. We would love to learn more about your experience, please chat with us at electroluxappliances.com or call us at 877-435-3287Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
I am so sadden to see how you feel about your refrgerator. I apologize your experience has been less than great. From your photos I see you may be having a concern about the fresh food section being too cold. We would love to learn more about your experience, please chat with us at electroluxappliances.com or call us at 877-435-3287Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting electroluxappliances.com
Customer Rating
4
Electrolux icon
on July 23, 2020
Posted by: Maria musCente
from Ithaca ny
[This review was collected as part of a promotion.] The ice dispenser isn’t great. The ice is small and melts quickly, and the machine does not produce enough for a family of four
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
4
Great size and look
on January 22, 2021
Posted by: Izzy 20
from Ontario
Our refrigerator fits a lot of food and is very aesthetically pleasing on the inside and out. We have had to replace an expensive part as you would normally expect after owning a fridge for about 10 years, it was not keeping our food cold. My main concern is that the grey plastic that covers the top of the freezer door is cracking.
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Horrible experience
on April 19, 2021
Posted by: OlgaY
from Michigan
[This review was collected as part of a promotion.] We purchased the Electrolux appliances package 5 years ago when we remodeled our kitchen. Had been very happy with the look, but then horror began. Dishwasher broken down (repaired 3 times). Microwave broken down. Refrigerator stopped making ice. Repaired. Stopped again. Ice maker unit replaced. Water dispenser is leaking. Then the ice maker broke again, damaging our flooring. Now we have to replace The refrigerator (thanks God we purchased extended warranty), but our option now is to get a different brand and screw up the whole kitchen look, or get the same model and wait for problems again.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Online Outreach Specialist, April 26, 2021
Hey, OlgaY! We're sorry to hear that you're having this experience with your appliances.
We understand that the ice maker is not working and caused damage to your flooring. Based on the information that you provided, we're happy to hear that your extended warranty is working with you to resolve your concerns.
Please feel free to reconnect with us via chat at www.electroluxappliances.com or contact us directly at 1-877-432-3287; Monday through Friday from 8:30am to 8:00pm EST. ~Courtney
We understand that the ice maker is not working and caused damage to your flooring. Based on the information that you provided, we're happy to hear that your extended warranty is working with you to resolve your concerns.
Please feel free to reconnect with us via chat at www.electroluxappliances.com or contact us directly at 1-877-432-3287; Monday through Friday from 8:30am to 8:00pm EST. ~Courtney
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
Ok but could be larger
on September 9, 2018
Posted by: Tate
from Cypress, TX
The fridge was a part of the appliance package upgrade for our new home. It looks great, but there is no place where a magnet will attach. The interior is smaller than I am accustomed to having. The ice maker is very good.
I would recommend this to a friend!
Response from electroluxappliances.comBy Ciara, Online Outreach Specialist , September 10, 2018
Hi Tate!
Thank you for taking the time to provide your feedback on your new purchase.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Thank you for your time and loyalty with us.
Kindly-CiCi
Thank you for taking the time to provide your feedback on your new purchase.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Thank you for your time and loyalty with us.
Kindly-CiCi
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
Great features
on July 10, 2018
Posted by: Pat S
from Sylvania, Ohio
We replaced our older Electrolux, with an updated model.
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com