Customer reviews from electroluxappliances.com
Electrolux - ICON 21.5 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
3.3
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
6
4 Stars
10
3 Stars
3
2 Stars
2
1 Star
6
69%of customers recommend this product.
(
18 out of
26)
Customer Reviews for Electrolux - ICON 21.5 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
1
Worst Refrigerator
on October 14, 2018
Posted by: Mitchell
from Houston, Tx
We purchased this refrigerator as a kitchen appliance package with our new home purchase four years ago. Unfortunately, we have experienced many issues with all the Electrolux appliances with in months of moving in. The refrigerator freezer drawer was not level adn when the repair company came out to investigate it. They said the floor was unlevel. All other issues there after are listed below.
-Dent appearance in front panels
-Door seals have cracked allowing moisture to accumulate
-Door seals constantly grow mold
-Ice machine dispenses ice very slowly
-Ice machine makes ice extremely slow. Terrible when we have guests
-Freezer drawers constantanly get caught and pull the wire basket off the sliding drawer frame
-Stainless steel veneer at bottom of door had to be superglued back on
Warranty is good for only 90 days
-Dent appearance in front panels
-Door seals have cracked allowing moisture to accumulate
-Door seals constantly grow mold
-Ice machine dispenses ice very slowly
-Ice machine makes ice extremely slow. Terrible when we have guests
-Freezer drawers constantanly get caught and pull the wire basket off the sliding drawer frame
-Stainless steel veneer at bottom of door had to be superglued back on
Warranty is good for only 90 days
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Online Outreach Specialist, October 15, 2018
I hate to hear about your refrigerator experience, Mitchell. We are constantly working to improve our selections/features and ensure that we’re meeting our customers’ needs. Although we’re not always able to predict what will be available, we regularly pass along our customers’ requests to our Design Team for particular production models. So that we're able to gain more insight pertaining to your concerns, please contact us at 1-877-435-3287; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST to discuss further. Kindly, Courtney
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Defective Unit
on June 20, 2018
Posted by: nyccavalier
from Virginia
The refrigerator was delivered with a defective seal that allowed for condensation and ice to form on the shelves and walls of the unit and ice to accumulate around the ice-maker.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ciara, Online Outreach Specialist , June 21, 2018
Hi Nyccavalier!
We regret to hear of your experience with your refrigerator.
We strive to provide our consumers with quality products and your concerns will not go unnoticed and place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction.
We were able to reach out to the technician directly and was advised that they are scheduled to come out on June 26, 2018 to fully resolve your concerns.
If the technician is unable to to do so, do not hesitate to reach out to us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
We regret to hear of your experience with your refrigerator.
We strive to provide our consumers with quality products and your concerns will not go unnoticed and place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction.
We were able to reach out to the technician directly and was advised that they are scheduled to come out on June 26, 2018 to fully resolve your concerns.
If the technician is unable to to do so, do not hesitate to reach out to us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
Not great No quality
on February 9, 2019
Posted by: Ben27
from Seaside park
They just replaced my refrigerator if the back ride it out after five years and the one they replaced it with when they came they had to have two doors replaced
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ciara, Online Outreach Specialist , February 12, 2019
Hi, Ben27! Thank you for taking the time out to provide us with your feedback. We certainly apologize for any previous matters you have experienced. However, we are glad that we were able to correct the matter for you.
Should you have any other concerns or have any questions, feel free to reach out to us at 1-877-435-3287 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Should you have any other concerns or have any questions, feel free to reach out to us at 1-877-435-3287 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
Leaky Water Dispenser
on September 9, 2018
Posted by: preston
from RI
I've had the IKON Refrigerator for 4 years and the water dispenser has always leaked after use. I replaced the valve in the back and flushed out possible air from filter system. We keep a small glass on the dispenser tray at all times and empty it daily. If anyone has any suggestions on how to fix this, please let me know. Othewise we love the refrigerator.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ciara, Online Outreach Specialist , September 10, 2018
Hi Preston!
Thank you for taking the time to provide your feedback and bring your concerns to our attention.
So that we are able to properly assist you with your concerns, please reach out to us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly, CiCi
Thank you for taking the time to provide your feedback and bring your concerns to our attention.
So that we are able to properly assist you with your concerns, please reach out to us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly, CiCi
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Would never buy again
on September 25, 2018
Posted by: TJeff
from Massachusetts
After 5 years of problems, I was finally sent a replacement, probably refurbished one. With only 4 days old, eggs were frozen solid as were most of other fruits in draw down below. Also, water leaking from ice maker down back wall. Worst fridge name brand ever.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Brandi, Online Outreach Specialist, September 26, 2018
I can imagine your concern, TJeff, and I apologize for the inconvenience. It looks like the fill tube was misaligned and the service company, Appliance Care Service Company, is getting this issue resolved for you. If you need additional assistance once the repair is complete, please feel free to contact us directly at 1-877-435-3287 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
Very noisy
on May 9, 2020
Posted by: DFank
from Vacaville, Ca
[This review was collected as part of a promotion.] The refrigerator look great but it is very noisy. Makes bang noise. I don't like the shelf configuration inside.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy R'Shaye, Online Outreach Specialist, May 14, 2020
Hello, DFank.
Thank you for taking the time to share your feedback. We understand your concerns regarding the noise you are experiencing. When you have a free moment please see page 33 of your Owner's guide. There you will find a great deal of information about some common sounds you can experience with your refrigerator. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you need additional assistance, please call our Customer Care Team at 1-877-435-3287 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for taking the time to share your feedback. We understand your concerns regarding the noise you are experiencing. When you have a free moment please see page 33 of your Owner's guide. There you will find a great deal of information about some common sounds you can experience with your refrigerator. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you need additional assistance, please call our Customer Care Team at 1-877-435-3287 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting electroluxappliances.com
Customer Rating
4
Organized!
on August 31, 2017
Posted by: AChilders
from Houston, TX, United States
I love this fridge. It is easy to find a spot for everything and the temperature is always perfect. It looks great in our kitchen too. My only reason that I did not provide a full five stars is because the ice maker does not make a lot of ice. If I have more than 4 people over using ice, it runs out. Other than that, great product!
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
4
Nice look, easy access
on July 29, 2018
Posted by: Pahong
from Newark California
Great refrigerator with beautiful features! So easy to access it’s the icing to our wedding cake kitchen
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com