Customer reviews from frigidaire.com
Frigidaire - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Range - Silver
Average customer rating
4.2
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
161
4 Stars
74
3 Stars
20
2 Stars
10
1 Star
17
87%of customers recommend this product.
(
231 out of
266)
Customer Reviews for Frigidaire - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Range - Silver
Customer Rating
1
The door handle keeps falling off
on December 18, 2019
Posted by: Lisa2222
Purchased this oven 11/27/17 and like the other reviewers have said the door handle has fallen off of this oven repeatedly.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, December 20, 2019
Hi, Lisa2222.
Thank you for taking a moment to share your experience with us.
I feel bad to hear your range hasn’t performed as expected. Rest assured, we make every effort to manufacture quality products.
This is not the experience we would like you to have with one of our appliances.
I would like to gather more details about your experience. Please be on the lookout for an email from us.
For any immediate assistance, you can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Thank you for taking a moment to share your experience with us.
I feel bad to hear your range hasn’t performed as expected. Rest assured, we make every effort to manufacture quality products.
This is not the experience we would like you to have with one of our appliances.
I would like to gather more details about your experience. Please be on the lookout for an email from us.
For any immediate assistance, you can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Door Handle Keeps Falling Off
on December 25, 2019
Posted by: CS Blair
Bought this 2 years ago and I had to order a new door handle within 2 months. It has repeatedly come apart every few weeks that I keep a screwdriver next to my stove for this reason. Now today it has come off twice in the same day. While trying to cook my Christmas dinner! I have left negative reviews but they seem to disappear as soon as I leave them. But, if I want to spend extra money on an extended warranty then they will fix it. DO NOT BUY THIS JUNK!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 2, 2020
Oh no, CS Blair.
I am so sorry to learn of your experience with your range. Please know we value you as a customer and we apologize for your experience. We are always striving to do better in all things we do and we have customer such as you to help us along the way with your feedback. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
I am so sorry to learn of your experience with your range. Please know we value you as a customer and we apologize for your experience. We are always striving to do better in all things we do and we have customer such as you to help us along the way with your feedback. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
4
Range
on December 26, 2019
Posted by: Dccab
[This review was collected as part of a promotion.] I bough this in November love it except the handle to the oven keeps popping out
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible
on April 21, 2020
Posted by: VonMoi
[This review was collected as part of a promotion.] Door handle fell off 3 times while cooking. I never had a stove just fall apart! Glad it's discontinued! I hate this stove! Yes that black rod in the photo is the handle. Yes that is the frame at the bottom of the picture. Yes that is the in side of the door just open and exposed! Smh!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 28, 2020
Oh no, VonMoi!
We apologize that this has been your encounter with your range. Please know that we strive to produce quality products and your experience does not go unnoticed.
So that we are able to gain a little more insight to properly assist you, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
We apologize that this has been your encounter with your range. Please know that we strive to produce quality products and your experience does not go unnoticed.
So that we are able to gain a little more insight to properly assist you, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
handle continues to pull off
on June 4, 2020
Posted by: mike cant cook
Handle continues to pull off and then finally broke. Buying new handle. Screws are not long enough. Told this was a common problem with Frigidaire appliances.
Response from frigidaire.comBy Online Outreach Specialist, June 10, 2020
Hi, Mike cant cook!
Thanks for your review. We apologize for any matters you have experienced due to your range not working properly. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Based on the information provided, we were unable to locate any contact with us pertaining to your concerns. If you need further assistance, please feel free to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for your review. We apologize for any matters you have experienced due to your range not working properly. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Based on the information provided, we were unable to locate any contact with us pertaining to your concerns. If you need further assistance, please feel free to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire is just a huge disappointment
on October 5, 2018
Posted by: DisgustedInTN
from Tennessee
We live in a townhouse and they force us to use these awful appliances. First, the microwave they gave us has no hold warm feature (this has ALWAYS been a STANDARD feature...who on earth needs a potato button instead of hold warm??!? No one.) But to this oven....the handle has already fallen off and they literally installed it an hour ago. Brand new out of the box. Second...what kind of company still uses coils? These heat unevenly, because they don’t ever sit flat. Third, it took almost THIRTY minutes to preheat to 350. This is just absolutely disgraceful. It’s obvious we will have to buy our own appliances and get rid of this junk.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, October 8, 2018
Thank you for taking the time to share your range experience, DisgustedinTN. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not pleased with new features - complicated
on July 21, 2018
Posted by: cooker2
from michigan
I had to buy a new stove when my 30 year old electric stove quit working. This new one is so complicated trying to learn how to do simply things like choose the oven temperature and timer. I didn't do it right when I was baking muffins, and the oven turned off on its own too soon. The top is black which shows water marks from dish cloth and stainless steel marks on the front do not come off easily.
The old stove was so much less complicated and easier to keep clean.
The old stove was so much less complicated and easier to keep clean.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, July 27, 2018
Hello, cooker2! I can imagine your concern with learning new features, but I can assure you once you do learn how to use your range, you will grow to love it! Please don't hesitate to reach out to us directly if you need any help! We can be reached at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features and stylish look
on August 22, 2017
Posted by: Pepperpoy
from Tulsa, OK, United States
[This review was collected as part of a promotion.] This is my first experience with a Frigidaire electric range. I really love the overall look of the range and the way the burners are arranged. The oven is larger than in previous ranges I've had. The drawer is also larger. Bakes evenly and overall performance of the range is excellent. All the features related to the timer, oven and broiler are east to use. Very happy with our purchase!!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com