Customer reviews from frigidaire.com
Frigidaire - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Range - Silver
Average customer rating
4.2
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
161
4 Stars
74
3 Stars
20
2 Stars
10
1 Star
17
87%of customers recommend this product.
(
231 out of
266)
Customer Reviews for Frigidaire - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Range - Silver
Customer Rating
1
Plastic handle keeps falling off
on November 13, 2019
Posted by: Erin 1980
[This review was collected as part of a promotion.] I bought a house two years ago and the seller provided this new oven. I was pretty jazzed about it, but the handle keeps falling off. It's so cheap. They didnt buy a warranty, so I am stuck with this oven with an oven door that falling apart.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , November 18, 2019
Hey there, Erin! We appreciate you taking the time out to share your experience with us. Please know that we make every effort to manufacture quality products and your feedback does not go unnoticed. So that we are able to properly assist you, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30 am-8 pm EST at your convenience.
Kindly,
Ciara
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Forget This Stove its Cheap
on December 29, 2017
Posted by: no stove
from Ohio, United States
Lousy product fell apart after one month. Called for service and I still have no answers.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, January 3, 2018
Thank you for sharing your recent range experience, no stove. After reviewing your account, I see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor
on March 11, 2019
Posted by: Bryce 105
from Bluefield WV
We’ve had this stove for little over two months,and for some reason the eyes on the stove cycle on and off making cooking something as simple as a egg long lasting take. I do not know if it’s some time of flaw or new technology but is extremely frustrating, and something that needs to be addressed. In the process of looking for a new oven and brand unless fixed
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist , March 14, 2019
Hello, Bryce 105! Thank you for your feedback! We sincerely apologize for your experience with your electric range. The center tab is a new safety feature on the radiant element. The radiant elements have a limiter that allows the element to cycle on and off, even at the HI setting, however, it does not shut the burner off completely if left on, so be sure to turn the burner off when not in use. This electric coil element design follows/supports a change made to the UL Standard for Household Electric Ranges related to cooktop surface temperature detection. Should you need further assistance, feel free to contact us at 1-888-203-1389 Monday-Friday 8:30 am-8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Handle issues
on April 30, 2019
Posted by: Crawfordniche
from Lincoln, NE
I purchased this in November of 2018, for the second time, I have had the oven handle fall off and have had to replace it at my expense as the handle is only warranted for 30 days. This is unacceptable for such a large purchase
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 1, 2019
Hi, Crawfordniche.
Thank you for your feedback.
I feel awful to hear about the matter with your oven’s door handle. I can understand your concern when your appliance does not perform as designed.
Based on the details you provided, it does appear we have scheduled a free diagnostic service call for you with Andy’s Appliance. If this is incorrect, please send us an email to socialcare@frigidaire.com or reconnect with us by calling our Customer Care Team at 800-374-4432 for further assistance. Our phone lines are available Monday through Friday from 8:30 am-8pm EST.
Regards-Derrick
Thank you for your feedback.
I feel awful to hear about the matter with your oven’s door handle. I can understand your concern when your appliance does not perform as designed.
Based on the details you provided, it does appear we have scheduled a free diagnostic service call for you with Andy’s Appliance. If this is incorrect, please send us an email to socialcare@frigidaire.com or reconnect with us by calling our Customer Care Team at 800-374-4432 for further assistance. Our phone lines are available Monday through Friday from 8:30 am-8pm EST.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Handle
on December 1, 2019
Posted by: Christina1999
I had to call a second time for repair of the handle that continues to fall apart. The last time it took 3 weeks to get 2 screws to repair it. This is extremely inconvenient as this is the season I use it the most.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, December 5, 2019
Hi, Christina1999!
Thank you for reaching out with your concerns. It is unusual to have a handle break off multiple times! We would be happy to investigate further to figure out the best resolution. If you have not already done so, please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Thank you for reaching out with your concerns. It is unusual to have a handle break off multiple times! We would be happy to investigate further to figure out the best resolution. If you have not already done so, please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on December 2, 2019
Posted by: Cajun51
[This review was collected as part of a promotion.] Awesome buy, extremely happy with it. Would recommend it.
Written by a customer while visiting frigidaire.com
Customer Rating
2
have not decided yet.
on January 1, 2018
Posted by: becky08
from Easley , S.C.
[This review was collected as part of a promotion.] I bought my stove in September 2017 and the door fell off onto my kitchen floor
the day after Christmas December 2017. I guess you could say that I am not a
happy person. I would hope it would last a little longer than that. It also bent the metal on the door and the service man ordered a replacement for it. I hope it does not take a long time for that to be taken care of.
the day after Christmas December 2017. I guess you could say that I am not a
happy person. I would hope it would last a little longer than that. It also bent the metal on the door and the service man ordered a replacement for it. I hope it does not take a long time for that to be taken care of.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Burners Rock
on January 29, 2018
Posted by: Jonetta
from Sulhur Springs, Texas
I've tried re-seating the heat element plug-in AND fitting it into the slots on the drip pans BUT the element ROCK. When I wipe the top of the stove and touch the edge of the drip pans, they slide all over the place. It is like the "holes" where the drip pan/element fit is WAY TOO BIG leaving them to slide around.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 30, 2018
Jonetta, thank you for your time and willingness to share your opinion. One of our goals is to deliver excellent customer service. Your feedback will help us understand our strengths and identify areas for improvement. If you feel your concerns are out of sorts, please do not hesitate to reconnect with us directly. ~Jennifer
Written by a customer while visiting frigidaire.com