Customer reviews from frigidaire.com
Frigidaire - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Range - Silver
Average customer rating
4.2
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
161
4 Stars
74
3 Stars
20
2 Stars
10
1 Star
17
87%of customers recommend this product.
(
231 out of
266)
Customer Reviews for Frigidaire - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Range - Silver
Customer Rating
1
Sorry handle fell off 2 months after stove was bou
on February 17, 2018
Posted by: Dottie123
from Cecil county ,md
Very upset that this was so poorly constructed. Fail
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, February 19, 2018
Hey Dottie123, I am terribly sorry to hear that you are upset with your range. We'd like to hear more about your concerns. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Apple
on March 15, 2018
Posted by: Rootabaga
from Jeffersonville
[This review was collected as part of a promotion.] I haven't ever been this disappointed in an appliance purchase. When the oven preheat goes off, any consumer would expect the temperature in the oven to be what they've set it at. Takes 20 minutes just to get to 'preheat' temp (generally 350) but the oven thermometer is only reading 250-275. Yes I understand they can reprogram and order new parts etc. This whole experience is just unacceptable.
The burners don't regulate like they should. On even medium heat they scorch the drip pans and burn my food.
Just too many things about this model I do not like nor do I feel safe using it.
The burners don't regulate like they should. On even medium heat they scorch the drip pans and burn my food.
Just too many things about this model I do not like nor do I feel safe using it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, March 16, 2018
Hey Rootabaga, I am terribly sorry to hear that you are disappointed with your range. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Breaks easily!
on March 29, 2018
Posted by: Frater 93
from Akron, oh
[This review was collected as part of a promotion.] The front panel keeps breaking off! It's made of cheap parts. It cooks well, though.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, March 30, 2018
Hey Frater 93! I appreciate you sharing your range experience with us. After reviewing your account, I see that you’re working with one of our Corporate Supervisors to resolve your concerns. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
poor appliance
on March 29, 2018
Posted by: redgirl
from Moss Point, MS
[This review was collected as part of a promotion.] bought this in November 2017 fell apart in one week returned got a new one 3 months later fell apart again
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 30, 2018
Hi Redgirl!
We really regret to hear of your experience with your range and hate that this happened to you. We see that you were able to contact us previously and see that your matter is in the process of being resolved.
Should you have any questions or concerns pertaining to the resolution provided, feel free to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
We really regret to hear of your experience with your range and hate that this happened to you. We see that you were able to contact us previously and see that your matter is in the process of being resolved.
Should you have any questions or concerns pertaining to the resolution provided, feel free to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Value Excellent Price
on May 9, 2018
Posted by: Apartment Manager
from Saint Louis Mo
[This review was collected as part of a promotion.] Excellent value great look. We use these in all of our apartments, they actually help sell the unit
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor performance
on December 16, 2018
Posted by: Angel70
from Sweetwater TN
[This review was collected as part of a promotion.] This stove is only 4 months old. It makes a weird buzzing noise everytime we use it. It's impossible to keep clean on top. Everything just streaks. Poorly made product.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , December 18, 2018
Hello, Angel70. I certainly understand your concerns regarding the noise coming from the range. We would like to gather more information regarding the noise you are experiencing. Please contact us at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Does not maintain temperature
on April 7, 2019
Posted by: rachit
from Seattle
The cooktop keeps turning on and off. My average time to cook anything has doubled (or rather tripled) because of this. Even something basic such as cooking eggs takes a lot of time.
I need to plan 2 hours ahead before making a meal.
Highly disappointed!!
I need to plan 2 hours ahead before making a meal.
Highly disappointed!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Representative, April 9, 2019
Hello, rachit.
We appreciate you for dropping in and making us aware of your recent experience.
I am disappointed to learn your range has not performed as expected. Rest assured, we make every effort to manufacture quality products.
Is your appliance properly grounded? In some cases, the incorrect voltage may affect your appliance performance.
For maximum safety, the power cord must be securely connected to an electrical outlet or junction box that is the correct voltage, is correctly polarized and properly grounded, and protected by a circuit breaker in accordance with local codes.
The voltage rating for your range should be 120V / 240V or 120V / 208V 60Hz.
I have attempted a connection with you via email to gain more insight into your recent experience.
For any immediate assistance or questions, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Regards-
Derrick
We appreciate you for dropping in and making us aware of your recent experience.
I am disappointed to learn your range has not performed as expected. Rest assured, we make every effort to manufacture quality products.
Is your appliance properly grounded? In some cases, the incorrect voltage may affect your appliance performance.
For maximum safety, the power cord must be securely connected to an electrical outlet or junction box that is the correct voltage, is correctly polarized and properly grounded, and protected by a circuit breaker in accordance with local codes.
The voltage rating for your range should be 120V / 240V or 120V / 208V 60Hz.
I have attempted a connection with you via email to gain more insight into your recent experience.
For any immediate assistance or questions, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
N/A
on May 2, 2019
Posted by: None have no nickname
from Mililani Hi
Not very happy. Expected a better get quality and reliability. Less than a year from purchase, the oven door came apart.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 3, 2019
Hi, Valued Consumer.
I appreciate you for stopping by and sharing your experience with us.
I feel awful to hear about the issue with your range.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I feel awful about the experience you have encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
I am glad to learn a tech was able to pinpoint the issue and restore your range’s oven door.
We are always grateful when our fellow Frigidaire ambassadors take the time to give us their feedback and share their experiences.
Should you need us, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
I appreciate you for stopping by and sharing your experience with us.
I feel awful to hear about the issue with your range.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I feel awful about the experience you have encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
I am glad to learn a tech was able to pinpoint the issue and restore your range’s oven door.
We are always grateful when our fellow Frigidaire ambassadors take the time to give us their feedback and share their experiences.
Should you need us, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com