Having trouble getting it to connect to WIFI and printing.
Response from hp.comBy Keith, HP Care, January 20, 2023
Hi, John.
I'm sorry your printer has failed to maintain a reliable wireless connection, and that you’ve had difficulty printing as a result. I can certainly understand why this would be an unwelcome discovery. I want to help you remedy this problem, so I’ll direct you to some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here: - support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here: - support.hp.com/us-en/product/model/11262035
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number - Serial number - Your location - Case number (from any previous contact with HP support)
Response from hp.comBy Keith, HP Care, January 23, 2023
Hi, Rico.
I'm sorry your printer has done poorly at connecting to the internet. Your review is brief, but it’s easy to understand why this would be perpetually frustrating. I want to help you remedy this problem, so I’ll direct you to some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. Visit that page here: - support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to how-to documents, the main user manual and software updates here: - support.hp.com/us-en/product/model/11262035
If connectivity does not improve to your satisfaction, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number - Serial number - Your location - Case number (from any previous contact with HP support)