Customer reviews from hp.com
HP - Refurbished DeskJet 3755 Wireless All-in-One Instant Ink Ready Printer - White
Average customer rating
3.8
(1,243 Reviews)
Rating breakdown 1,243 reviews
5 Stars
617
4 Stars
216
3 Stars
154
2 Stars
68
1 Star
188
74%of customers recommend this product.
(
480 out of
651)
Customer Reviews for HP - Refurbished DeskJet 3755 Wireless All-in-One Instant Ink Ready Printer - White
Posted by: Cassiday
Verified Purchase:Yes
After setup it doesn't continue to connect with wifi when turned off and then back on. Basically worthless so far unless it can be made to reconnect when turned back on.
Response from hp.comBy Keith, HP Care, August 31, 2022
Hi there.
I’m sorry that your printer has not re-established its connection to your Wi-Fi system when it’s turned back on. I can’t tell from your review whether the device need to be reconnected each time, or it has failed to regain the link at all. Regardless, I’ll suggest some resources that I hope will help you solve the problem.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/11262035
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer has not re-established its connection to your Wi-Fi system when it’s turned back on. I can’t tell from your review whether the device need to be reconnected each time, or it has failed to regain the link at all. Regardless, I’ll suggest some resources that I hope will help you solve the problem.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/11262035
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Lion John
from Virginia
Verified Purchase:Yes
Greatest assets are size & weight for portability. Wireless is slow.
Written by a customer while visiting hp.com
Posted by: AMitch
Verified Purchase:Yes
This printer is very small, can fit in any place. It takes its time to print, or copy, but for someone who needs it once in a while, it’s great.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: P hassard
Verified Purchase:Yes
This was to replace my old envoy copier/printer. It is good if you you are coping a full piece of paper but I copy manifests and they are a smaller size and tends to wiggle sometimes. Sometimes takes three or more tries to get my copy. Lots of wasted ink. I’ve ordered a different one. I don’t like this one.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: kcarchitect
from Brevard, NC
Verified Purchase:Yes
Excellent quality in terms of both black and white and color prints. Somewhat slower than what I expected for color prints but for the size and cost quite acceptable. My only negative is that when one tries to copy a print there sometimes a black bar at the top of the print because the printer does not always pull correctly.
Written by a customer while visiting hp.com
Posted by: Miss Molly
from North Carolina
Verified Purchase:Yes
Since this HP Deskjet 3755 is exactly like the one I used for 4 years (which continually failed),
this one is impossible to get to working--even with (finally) figuring out that the old one must be taken off. I have followed all directions at least 5 times, gone to HP SMART, gotten special directions for problems, on and on. I am at my wit's end and still don't have a working printerl
this one is impossible to get to working--even with (finally) figuring out that the old one must be taken off. I have followed all directions at least 5 times, gone to HP SMART, gotten special directions for problems, on and on. I am at my wit's end and still don't have a working printerl
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, September 26, 2022
Hi, Molly.
I’m sorry your printer has failed to compete the setup and installation process. Your dismay comes as no surprise, considering the effort you describe having devoted to this without success. I want to help you get the device set up and working like it should. I hope the resource below serves that end.
I can’t tell from your review why the printer has not finished the setup process. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry your printer has failed to compete the setup and installation process. Your dismay comes as no surprise, considering the effort you describe having devoted to this without success. I want to help you get the device set up and working like it should. I hope the resource below serves that end.
I can’t tell from your review why the printer has not finished the setup process. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Frank Spaz
from San Diego, Ca
Verified Purchase:Yes
Having issues pairing my phone and tablet to the printer. I have tried everything. It paired up to my laptop without a problem.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
This has been nothing but trouble I can’t get the wi-fi to work The paper jams I want to return it
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, October 11, 2022
Hi, Dan.
I’m sorry your printer has performed poorly. I can wholly understand why the inability to connect the device to Wi-Fi as well as frequent paper jams would be unwelcome surprises. I want to help you out of this dilemma, so I’ll suggest some resources aimed at making that happen.
I can’t tell from your review why the printer won’t connect wirelessly or what’s causing the paper jam errors. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry your printer has performed poorly. I can wholly understand why the inability to connect the device to Wi-Fi as well as frequent paper jams would be unwelcome surprises. I want to help you out of this dilemma, so I’ll suggest some resources aimed at making that happen.
I can’t tell from your review why the printer won’t connect wirelessly or what’s causing the paper jam errors. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com