Customer reviews from hp.com
HP - Refurbished DeskJet 3755 Wireless All-in-One Instant Ink Ready Printer - White
Average customer rating
3.8
(1,243 Reviews)
Rating breakdown 1,243 reviews
5 Stars
617
4 Stars
216
3 Stars
154
2 Stars
68
1 Star
188
74%of customers recommend this product.
(
480 out of
651)
Customer Reviews for HP - Refurbished DeskJet 3755 Wireless All-in-One Instant Ink Ready Printer - White
Posted by: Mrs Lee
Verified Purchase:Yes
Sleek machine. Looks good, nice size, easy to set up.
Written by a customer while visiting hp.com
Posted by: Joanna No Middle Name
from Nebraska
Verified Purchase:Yes
The DeskJet 3755 is satisfactory in every way. The price is comforting, too.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Csw1
from NJ
Verified Purchase:Yes
Biggest piece of crap and was returned because it did not work.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Can not get it to work. Will not connect to my home Wi-Fi and can't find online help. Always had HP printers but at 80Yo just don't type good enough to get any support!
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 10, 2022
Hi, Dudley.
I’m sorry that your printer has not connected to your Wi-Fi system like it should, and that you’ve not received the support you need. It’s no surprise that you feel put off here. I want to help you get the device connected and working properly, so I’ll suggest some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity trouble. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/11262035
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer has not connected to your Wi-Fi system like it should, and that you’ve not received the support you need. It’s no surprise that you feel put off here. I want to help you get the device connected and working properly, so I’ll suggest some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity trouble. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/11262035
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: MCFADDAW
from Valrico, FL
Verified Purchase:Yes
Purchased the HP 3755 for my granddaughter and its a winner. Small footprint with big functionality.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: NotHappyCannotPrint
Verified Purchase:Yes
Biggest regret ever on a printer. I should’ve stuck with a canon. I can’t even get your computer set up. I saw it on the dashboard for about three minutes and now it’s not connected again. I have high-speed Internet and I’m with a mobile device right next to it and I still can’t get it to function. I seriously would like to throw this in the garbage can.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 9, 2022
Hi there.
I’m sorry to learn that your printer has been so difficult to set up and connect. The frustration you express is totally understandable. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working properly.
If you still need to complete setup, you can access a tutorial for setup and connection specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/11262035
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer has been so difficult to set up and connect. The frustration you express is totally understandable. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working properly.
If you still need to complete setup, you can access a tutorial for setup and connection specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/11262035
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Office guy57
from Va
Verified Purchase:Yes
Not impressive - still can’t scan
Even with HP smart
Even with HP smart
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 11, 2022
Hi there.
I’m sorry that your printer has not scanned documents like it should. I can certainly understand why this would be a frustrating start to ownership, especially if scanning was a major reason you purchased the machine. I want to help you resolve this situation. I hope the resources below reach that end.
First, I recommend you consult the main user manual for this printer, which you can find on our support site. I suggest you read the section “Scan Using the HP Printer Software.” Find that manual here:
- www1.hp.com/ctg/Manual/c05152483.pdf
You can also visit a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the scanner still does not work, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
Keith
HP Care
hp.com/support
I’m sorry that your printer has not scanned documents like it should. I can certainly understand why this would be a frustrating start to ownership, especially if scanning was a major reason you purchased the machine. I want to help you resolve this situation. I hope the resources below reach that end.
First, I recommend you consult the main user manual for this printer, which you can find on our support site. I suggest you read the section “Scan Using the HP Printer Software.” Find that manual here:
- www1.hp.com/ctg/Manual/c05152483.pdf
You can also visit a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the scanner still does not work, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Wendy E
from St Paul, MN
Verified Purchase:Yes
Prints only half the time, continually needs upgrades. So frustrating. Just when you need to print something you have to go out to their print help and download something or another. Then it finally prints so you can't count on printing anything quickly. I continually hold my breath when printing because you never know when it will actually print. Plus it is super slow.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 30, 2022
Hi, Wendy.
I’m sorry your printer has caused you such inconvenience. Your frustration comes as no surprise, considering you’ve endured slow print speed, and the device needs such frequent updating. I want to help you remedy these issues, so I’ll provide some resources I hope will meet that goal.
First, I recommend that you follow a guide on our support site that covers improving print speed. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
For input on the frequent updates – and if print speed does not adequately improve – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry your printer has caused you such inconvenience. Your frustration comes as no surprise, considering you’ve endured slow print speed, and the device needs such frequent updating. I want to help you remedy these issues, so I’ll provide some resources I hope will meet that goal.
First, I recommend that you follow a guide on our support site that covers improving print speed. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
For input on the frequent updates – and if print speed does not adequately improve – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com