Customer reviews from cafeappliances.com
Café Series 6.2 Cu. Ft. Self-Cleaning Freestanding Gas Range
Average customer rating
4.2
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
103
4 Stars
31
3 Stars
4
2 Stars
14
1 Star
15
81%of customers recommend this product.
(
132 out of
163)
Customer Reviews for Café Series 6.2 Cu. Ft. Self-Cleaning Freestanding Gas Range
Customer Rating
4
Almost perfect
on December 28, 2020
Posted by: bob27
I cook a lot, and for many years worked in professional kitchens. This stove is great! The only thing I'd like better is more flame in the center of the burner ring. Small pans heat on the outside edge and not so much towards the center. I am learning how to use the burners, though. Overall I love this range. The oven is fantastic - even heat, broiler, racks and number of rack positions are all excellent. It's good-looking and well made. I also understand that (though I was promised I wouldn't need it) parts and technicians are readily available since it is a GE product.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Oven Not Working
on February 27, 2021
Posted by: Everardo D
from Torrance, CA
I have owned this range for less than 3 years and now the oven is not working. My wife was about to bake some cookies for my kids, when she to turn it on the over never fired up. You would think for the amount I paid for this range it would not need any repairs so quickly. I’m afraid to know how much the cost for repairs is going to be.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mikayla@Cafe, Cafe_Appliances, March 2, 2021
Hi there, Everardo D - We hate to hear that your oven isn't working properly. We can certainly understand how frustrating this must have been when trying to bake cookies and we do apologize for any inconvenience. Feel free to send us a message on social media or at the "Contact Us" link. In your message be sure to include your name, email, phone number, address, and the model/serial numbers. We hope to hear from you! -Mikayla@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Stopped working
on April 8, 2021
Posted by: Roxy5
from Columbus
Initially, we loved our new range. It worked great for a year - no complaints. One month after our year warranty ended, the oven stopped working. Extremely disappointed. 6 months ago we ordered the rest of the appliances for our new kitchen. We went with cafe line to match our range - 48” side by side, wall oven and microwave combo, dishwasher, refrigerator drawers. We’ve received the side by side and dishwasher but still waiting on the rest. We’re now considering canceling our order for the rest of the line as we’re very concerned about the quality of the cafe line. We expected better and are hoping this issue can be resolved.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, April 12, 2021
Hello- Thank you for taking the time to share your review. We are very sorry to hear you've had this issue with your range and we apologize for the delay on receiving your new appliances. We can understand your frustration and apologize for your inconvenience. We appreciate your patience in waiting for your appliances. Considering issues with your range, we will request that someone reach out to you via email as soon as possible. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
I want to like it
on August 8, 2021
Posted by: youghta99
from New York
I've had this oven for 2 years, and have had to replace the oven igniter twice already. It seems like this is a chronic problem as others have noted the same issue. While its not all that difficult to replace, the igniters aren't cheap and you need to pull the oven out and remove the back panel to replace it. Not really convenient, especially if you have company coming that evening. Make sure you have a spare on hand.
Also, if you want to keep the burners clean, good luck. Once grease gets burned on, it's nearly impossible to get them looking like new again. And the enamel cooktop is very difficult to keep clean without a razor blade scraper unless you clean any drips immediately. They should have gone with a glass cooktop. And lo and behold, if you remove the lower burner assembly, you will probably notice corrosion around the screw holes.
What a train-wreck of a range. I know that it's discontinued. I just hope that the updated model isn't riddled with these issues.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe, August 13, 2021
Greetings,
Thanks so much for sharing your experience with us. We're terribly sorry to hear that your igniter needed to be replaced and that the stove is hard to keep clean. We truly understand how much of a headache that can be. Here is a helpful article on keeping your burners and grates clean.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17275
If you need to have your igniter replaced, please schedule a service appointment. Any self-repairs are not covered under warranty. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope all is well! Mike@Cafe
Thanks so much for sharing your experience with us. We're terribly sorry to hear that your igniter needed to be replaced and that the stove is hard to keep clean. We truly understand how much of a headache that can be. Here is a helpful article on keeping your burners and grates clean.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17275
If you need to have your igniter replaced, please schedule a service appointment. Any self-repairs are not covered under warranty. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope all is well! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Broken after 1.5 years
on January 31, 2022
Posted by: KatyAnn
from Chesapeake, Va
I love to cook and LOVED this oven. However, after 1.5 years it will turn on, but not heat up. I am very disappointed and came back to read that many other people are reporting this same problem after 1.5-2 years of use. We paid way too much to be having issues after less than 2 years of use. It is beyond frustrating to read this is a known issue with this oven and that there has not been a recall.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , February 1, 2022
Good day,
We want to thank you for taking the time to review your range. We're glad to hear that you love using your range. We're awfully sorry to hear about your oven not heating up and understand how much of an inconvenience that is. We do see you have an upcoming service appointment and trust the tech will be able to repair your range. Then you can continue doing what you love with a product you love. Stay in touch. Mike@Cafe
We want to thank you for taking the time to review your range. We're glad to hear that you love using your range. We're awfully sorry to hear about your oven not heating up and understand how much of an inconvenience that is. We do see you have an upcoming service appointment and trust the tech will be able to repair your range. Then you can continue doing what you love with a product you love. Stay in touch. Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Nice just a couple bugs
on March 8, 2022
Posted by: HBChavez
from Texas
Very nice looking. The door hinge comes undone sometimes and door gets stuck. Cooks well. The gas range top clicks sometimes randomly when one burner is on.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
3rd Time is not a Charm
on May 2, 2022
Posted by: TNJC
from Tucker, GA
I moved into a beautiful new construction home in May 2020. The stove was a big win for me because I love to cook for my family, but there have been multiple occasions where I have not been able to cook for my family. I have a service appointment scheduled for Wednesday for the same problem that I have experienced twice before only to be told the stove is out of warranty so I have to pay for repairs. Never should a customer spend this much money on a product and every year need to have it repaired. I have only been in the house since May 2020 and this will be the 3rd service call for same issue...The ignitor trips the breaker.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, May 11, 2022
Hi there, we're pleased to know you love the look of your range, but we're so sorry to hear of the continued issues you've had with the ignitor tripping the breaker. This would be such a damper for a beautiful new home so we understand the frustration you must be feeling.
With that said, we see where you since have had a service appointment so we're confident our technician was able to get you taken care of. If you were to need anything else, please know you can always shoot us a message on social media. We're wishing you the best and we appreciate you sharing this with us.
Guy@Cafe
With that said, we see where you since have had a service appointment so we're confident our technician was able to get you taken care of. If you were to need anything else, please know you can always shoot us a message on social media. We're wishing you the best and we appreciate you sharing this with us.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Too much money to be broke
on October 27, 2020
Posted by: Shuga
from Gulfport, ms
Love the look. Had 13 months and have had 2 repairs. Broke now take a week to get part and then wait for repairman. Another $200 Built new house ordered all new appliances. 1st range broken, had a 2nd one delivered. Now 2nd repair. Paid too much for no reliability.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com