Customer reviews from cafeappliances.com
Caf Series 6.2 Cu. Ft. Self-Cleaning Freestanding Gas Range - Silver
Average customer rating
4.1
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
103
4 Stars
31
3 Stars
5
2 Stars
14
1 Star
17
80%of customers recommend this product.
(
132 out of
166)
Customer Reviews for Caf Series 6.2 Cu. Ft. Self-Cleaning Freestanding Gas Range - Silver
Customer Rating
1
Igniter Problems
on December 19, 2021
Posted by: Jduty07
from Arlington, TN
This supposedly professional Cafe range was installed by the buider. So, it came with the house. We have been living in the house forlessthan3 years and have had to repace the igniter twice. It takes 3 - 5 business days to get the part. It is outrageous that I can not use the oven for several days. As a result of my experience with this supposedly excellent range, I will never buy any GE product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, December 27, 2021
Hello- We appreciate your review and are very sorry for the issues you are having. This is a beautiful oven and we want you to be happy. We will be reaching out to you via email soon. We appreciate your patience in waiting. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great appliance!
on December 15, 2021
Posted by: Brudog
from Hewlett, NY
Love my Cafe Range. It has 6 burners, spacious and easy to use. Love that the oven is 36” which makes it large and able to fit a lot of food at once. Would defiantly recommend this product!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Two years in
on December 3, 2021
Posted by: HSGChicago
from Chicago
This has been a good range and oven. Range is okay, but for the price and the 18kBTU I would have expected them to be hotter/faster. They are not hot enough to really use a wok with. I also find them much too large to use with normal sized pans, I have gradually been buying larger ones. The newer one now comes with burners that work with smaller pans. Also I would assume it would come with the center grill - you have to buy that extra. The oven is great with large area and great cooking.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Great appliance... when it's not broken
on November 10, 2021
Posted by: DLarsen
from Valley Stream, New York
I was super excited to have this appliance delivered in 3/20. Simple, clean design and powerful burners throughout. It was already broken by that December. It took months to have it repaired with several trips and several pieces replaced. Now just a few months out of warranty, another part has failed and I have to start paying to repair this new, already expensive unit. When I call, I'm only offered service I can pay for (I was also offered an option to buy a new one at a discount??), which I imagine I will be doing for the life of this product. Can't wait to replace this in the future and never have another cafe product in its place.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CaféAppliances, Café Appliances, November 11, 2021
Hello, thank you for your review. We are very sorry that your range required service so soon into its lifespan and that another part of it is currently in need of a service appointment. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Excellent performance, just a couple issues
on September 23, 2021
Posted by: shoengine
from Seattle
I purchased this in August 2020 as the center piece of our kitchen remodel. I spent months online looking for specific features and reviews and came up with this, which then drove the rest of my appliance purchases (we did a full Cafe kitchen). My wife is an excellent chef, and could be professional if she wanted to be.
This is a beast of a range. It is only six inches wider than a standard range but it fills that space out completely. The hardware on it is clean, with just the Cafe band on the handle to provide any break from the commercial kitchen look. The range top is all business with an inch wide bezel on each side and the rest being the reversible grills.
The oven is very spacious, with a three trays, one that rides on bearings, and it fits a half sheet with a bit of room to spare. It heats up quickly and consistently. The broil functions work well, however the door must be closed to use it. This may just be due to it being gas, as all of my electrical ovens would have it work with the door being open. On the top rack, browning is a little inconsistent with the heat concentrating in the middle. I may see if it works better to let it "preheat" and then put items in with it at full heat. The bearing loaded rack is great, although a bit tricky to move, but it can handle a full size turkey, ham or cast iron pot with no issues rolling. The convection settings (roast and bake) we haven't used as much, but I found that convection bake makes it easier to bake two pizzas at the same time. The proof setting did its job. The only issue we've had so far is that the igniter died suddenly had to be replaced under warranty about a year after we bought it.
The range top has been mostly flawless. I've used all of the burners at once a couple of times and as long as the oven isn't on I have enough juice to do it. The range on the temperatures makes dialing in a specific temperature very easy. The top end is a little bare though as boiling a pot of water takes a much longer time than when we used elements or glass tops. The reversible grates are a cool addition if you use something like a wok, which we have. The burners are sealed which means you don't have to worry about it when deep cleaning, however a lot of junk ends up getting into the burner area. Once the grate holders are off cleaning is a snap.
I am surprised it doesn't have any smart features since it uses a temp probe. Maybe there is an issue running the oven when not at home.
Overall the fit and finish is great. I can't say flawless because the igniter has already failed once on us, and the boil time is sort of ridiculous. This is our first gas range though, and I understand that gas is fairly energy inefficient compared to electric options so that might be normal.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Same size burner sizes are a huge problem
on September 2, 2021
Posted by: Mikey12
from California
We love the Stove but having the same size burners on all 6 , would make this a one star product vs. 5.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , September 3, 2021
Hi there,
Thank you for reviewing your range. We're glad to hear that you do love your stove! We do understand your concern and will be sure to share this information with the development team. If there's anything you need, let us know! Mike@Cafe
Thank you for reviewing your range. We're glad to hear that you do love your stove! We do understand your concern and will be sure to share this information with the development team. If there's anything you need, let us know! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it!
on August 23, 2021
Posted by: Martha26
from San Pedro, CA
I love how beautiful it is and how big it is. I can’t get over how I can put big pans or pots next each and they fit! Easy to keep clean.
I would recommend this to a friend!
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, August 26, 2021
Hello- Thank you so much for your purchase. We are so happy to hear you are loving your new range. We appreciate you sharing a photo. Your kitchen is beautiful! Please let us know if you have any questions in the future, please let us know. We are always happy to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
I want to like it
on August 8, 2021
Posted by: youghta99
from New York
I've had this oven for 2 years, and have had to replace the oven igniter twice already. It seems like this is a chronic problem as others have noted the same issue. While its not all that difficult to replace, the igniters aren't cheap and you need to pull the oven out and remove the back panel to replace it. Not really convenient, especially if you have company coming that evening. Make sure you have a spare on hand.
Also, if you want to keep the burners clean, good luck. Once grease gets burned on, it's nearly impossible to get them looking like new again. And the enamel cooktop is very difficult to keep clean without a razor blade scraper unless you clean any drips immediately. They should have gone with a glass cooktop. And lo and behold, if you remove the lower burner assembly, you will probably notice corrosion around the screw holes.
What a train-wreck of a range. I know that it's discontinued. I just hope that the updated model isn't riddled with these issues.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe, August 13, 2021
Greetings,
Thanks so much for sharing your experience with us. We're terribly sorry to hear that your igniter needed to be replaced and that the stove is hard to keep clean. We truly understand how much of a headache that can be. Here is a helpful article on keeping your burners and grates clean.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17275
If you need to have your igniter replaced, please schedule a service appointment. Any self-repairs are not covered under warranty. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope all is well! Mike@Cafe
Thanks so much for sharing your experience with us. We're terribly sorry to hear that your igniter needed to be replaced and that the stove is hard to keep clean. We truly understand how much of a headache that can be. Here is a helpful article on keeping your burners and grates clean.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17275
If you need to have your igniter replaced, please schedule a service appointment. Any self-repairs are not covered under warranty. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope all is well! Mike@Cafe
Written by a customer while visiting cafeappliances.com