Customer reviews from cafeappliances.com
Café Series 6.2 Cu. Ft. Self-Cleaning Freestanding Gas Range
Average customer rating
4.1
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
103
4 Stars
31
3 Stars
5
2 Stars
14
1 Star
17
80%of customers recommend this product.
(
132 out of
166)
Customer Reviews for Café Series 6.2 Cu. Ft. Self-Cleaning Freestanding Gas Range
Customer Rating
1
Broken twice in years
on January 22, 2022
Posted by: Gesucks
from Florida
Nothing but problems. Do not buy. Replaced the igniter one year in and now it won’t hold a temperature
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Café, Cafe_Appliances, January 25, 2022
Hey there, and thanks for letting us know of this situation. We sincerely hate to hear you’ve had an issue with needing to replace the igniter before, and the range now isn’t staying at the desired temperature; we know how frustrating this must be, and it’s certainly not the great ownership experience we want for you. We’d like to assist.
Our Service Department is available at 1-800-432-2737 and a technician would be glad to assist with diagnosing and repairing your range. An appointment can be scheduled online if you prefer, at https://www.cafeappliances.com/support/schedule-service . Our team will also be informed of the trouble you’ve had for future consideration and review – your feedback is valued, as we always want to ensure we’re aware of any potential areas of concern.
We hope this is helpful, and this problem is resolved soon so you can enjoy your range without further trouble. We are always happy to assist if you have any other questions or concerns. -Sarah@Café
Our Service Department is available at 1-800-432-2737 and a technician would be glad to assist with diagnosing and repairing your range. An appointment can be scheduled online if you prefer, at https://www.cafeappliances.com/support/schedule-service . Our team will also be informed of the trouble you’ve had for future consideration and review – your feedback is valued, as we always want to ensure we’re aware of any potential areas of concern.
We hope this is helpful, and this problem is resolved soon so you can enjoy your range without further trouble. We are always happy to assist if you have any other questions or concerns. -Sarah@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DEVASTATED
on January 23, 2022
Posted by: Ovenless
from Palm springs
We bought our first home, my husband built the kitchen of my dreams, he let me choose my own appliances, and I chose Cafe. I have honestly had nothing but heartaches, tears with my stove, I love to cook, bake, but have had to replaces the ignitor more than once now, imagine our Thanksgiving dinner not being to use my oven, it was heartbreaking to have family over with no turkey. I purchased the extended warranty, I use to love my stove in my kitchen, I bought the fridge, the dishwasher all issues, but the stove in our home is the heart of the kitchen. If you love to cook at home for your family and friends as beautiful as this oven is Save your Tears and money please, now we can't afford to replace them now, and it kills to not be able to plan oven dinners, events at home, I just want my oven to work properly for the price we worked hard to pay.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, January 25, 2022
Hi - We are so very sorry to hear about the difficulty you have had with the igniter for your oven and truly apologize for your disappointment and any inconvenience this situation has caused you. We have emailed you directly requesting additional information so we can review your situation further. We would appreciate a response at your earliest convenience. Kind regards - Vikki@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great the first 2 years
on January 30, 2022
Posted by: Piecook
from Chicago
I used this oven and stove daily with heavy use for about two years. Starting at thanksgiving the oven if it or stopped working regularly.
Overall I’m happy with it but we’ll have to replace the igniter in the oven.
Overall I’m happy with it but we’ll have to replace the igniter in the oven.
Response from cafeappliances.comBy Mike@Cafe, Cafe , February 1, 2022
Greetings,
We're so happy to hear how happy you have been with your range. We're glad to know you've gotten so much great use from it so far. We're terribly sorry to hear that your igniter needs to be replaced and understand how much of a pain that is. We would encourage you to have a GE qualified technician handle any repairs.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thanks for being part of the Cafe family. Mike@Cafe
We're so happy to hear how happy you have been with your range. We're glad to know you've gotten so much great use from it so far. We're terribly sorry to hear that your igniter needs to be replaced and understand how much of a pain that is. We would encourage you to have a GE qualified technician handle any repairs.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thanks for being part of the Cafe family. Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
A cooks dream.
on April 7, 2022
Posted by: Home Chef Fred
from Los Angeles
I had high expectations from our new Cafe range and it has delivered. Not only is it beautiful, the burners work great and I’ve used every function. I just ordered the griddle and can’t wait for it to come in.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it!
on September 6, 2022
Posted by: Longlakelunker
from Pleasant Lake IN
Solid stove. The oven preheats fast. I have no excuse to not stay home and cook now. I love it!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great appliance
on March 4, 2023
Posted by: Lauren B
from Philadelphia
This is a great product for the value. It offer many features and it looks beautiful!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
All GE appliances are horrible, never again
on June 26, 2023
Posted by: hbchavez8
from Huntsville, TX
We have several GE appliances and two of them have already failed just after the year mark. I will never buy GE appliances again, they are costing me a fortune.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, June 28, 2023
Hello,
We appreciate you being a loyal customer of GE Appliances.
We’re so sorry to know this wasn’t the best experience, but we absolutely want to help get this taken care of for you.
We need to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you. - Charlie@Cafe
We appreciate you being a loyal customer of GE Appliances.
We’re so sorry to know this wasn’t the best experience, but we absolutely want to help get this taken care of for you.
We need to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you. - Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Save your money, buy cheaper
on August 31, 2024
Posted by: Not a fan of repairs
from Gulfport MS
In the first year, we had a gas valve leak. Repair man came out under warranty and said it wasn't the oven and instead was a gas leak in the wall. Called a plumber that we had to pay for to investigate who said it was actually the oven. Oven man came bout out 2 more times before the issue was resolved. Now the bake igniter is out with 5 years of use. I thought paying more would buy me less repairs but it just hasn't been the case.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, September 3, 2024
We're sorry to hear that you had to schedule multiple service appointment. The information you have provided is very important and allows us to continue to improve the products and services we offer. We hope that there will be an opportunity in the future to regain your trust.
Written by a customer while visiting cafeappliances.com