Customer reviews from cafeappliances.com
Café Series 6.2 Cu. Ft. Self-Cleaning Freestanding Gas Range
Average customer rating
4.2
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
103
4 Stars
31
3 Stars
4
2 Stars
14
1 Star
15
81%of customers recommend this product.
(
132 out of
163)
Customer Reviews for Café Series 6.2 Cu. Ft. Self-Cleaning Freestanding Gas Range
Customer Rating
4
Excellent performance, just a couple issues
on September 23, 2021
Posted by: shoengine
from Seattle
I purchased this in August 2020 as the center piece of our kitchen remodel. I spent months online looking for specific features and reviews and came up with this, which then drove the rest of my appliance purchases (we did a full Cafe kitchen). My wife is an excellent chef, and could be professional if she wanted to be.
This is a beast of a range. It is only six inches wider than a standard range but it fills that space out completely. The hardware on it is clean, with just the Cafe band on the handle to provide any break from the commercial kitchen look. The range top is all business with an inch wide bezel on each side and the rest being the reversible grills.
The oven is very spacious, with a three trays, one that rides on bearings, and it fits a half sheet with a bit of room to spare. It heats up quickly and consistently. The broil functions work well, however the door must be closed to use it. This may just be due to it being gas, as all of my electrical ovens would have it work with the door being open. On the top rack, browning is a little inconsistent with the heat concentrating in the middle. I may see if it works better to let it "preheat" and then put items in with it at full heat. The bearing loaded rack is great, although a bit tricky to move, but it can handle a full size turkey, ham or cast iron pot with no issues rolling. The convection settings (roast and bake) we haven't used as much, but I found that convection bake makes it easier to bake two pizzas at the same time. The proof setting did its job. The only issue we've had so far is that the igniter died suddenly had to be replaced under warranty about a year after we bought it.
The range top has been mostly flawless. I've used all of the burners at once a couple of times and as long as the oven isn't on I have enough juice to do it. The range on the temperatures makes dialing in a specific temperature very easy. The top end is a little bare though as boiling a pot of water takes a much longer time than when we used elements or glass tops. The reversible grates are a cool addition if you use something like a wok, which we have. The burners are sealed which means you don't have to worry about it when deep cleaning, however a lot of junk ends up getting into the burner area. Once the grate holders are off cleaning is a snap.
I am surprised it doesn't have any smart features since it uses a temp probe. Maybe there is an issue running the oven when not at home.
Overall the fit and finish is great. I can't say flawless because the igniter has already failed once on us, and the boil time is sort of ridiculous. This is our first gas range though, and I understand that gas is fairly energy inefficient compared to electric options so that might be normal.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Great appliance... when it's not broken
on November 10, 2021
Posted by: DLarsen
from Valley Stream, New York
I was super excited to have this appliance delivered in 3/20. Simple, clean design and powerful burners throughout. It was already broken by that December. It took months to have it repaired with several trips and several pieces replaced. Now just a few months out of warranty, another part has failed and I have to start paying to repair this new, already expensive unit. When I call, I'm only offered service I can pay for (I was also offered an option to buy a new one at a discount??), which I imagine I will be doing for the life of this product. Can't wait to replace this in the future and never have another cafe product in its place.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CaféAppliances, Café Appliances, November 11, 2021
Hello, thank you for your review. We are very sorry that your range required service so soon into its lifespan and that another part of it is currently in need of a service appointment. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Two years in
on December 3, 2021
Posted by: HSGChicago
from Chicago
This has been a good range and oven. Range is okay, but for the price and the 18kBTU I would have expected them to be hotter/faster. They are not hot enough to really use a wok with. I also find them much too large to use with normal sized pans, I have gradually been buying larger ones. The newer one now comes with burners that work with smaller pans. Also I would assume it would come with the center grill - you have to buy that extra. The oven is great with large area and great cooking.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great appliance!
on December 15, 2021
Posted by: Brudog
from Hewlett, NY
Love my Cafe Range. It has 6 burners, spacious and easy to use. Love that the oven is 36” which makes it large and able to fit a lot of food at once. Would defiantly recommend this product!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Igniter Problems
on December 19, 2021
Posted by: Jduty07
from Arlington, TN
This supposedly professional Cafe range was installed by the buider. So, it came with the house. We have been living in the house forlessthan3 years and have had to repace the igniter twice. It takes 3 - 5 business days to get the part. It is outrageous that I can not use the oven for several days. As a result of my experience with this supposedly excellent range, I will never buy any GE product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, December 27, 2021
Hello- We appreciate your review and are very sorry for the issues you are having. This is a beautiful oven and we want you to be happy. We will be reaching out to you via email soon. We appreciate your patience in waiting. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Works Great !! Cleans up nicely !!
on December 20, 2021
Posted by: Terrible T
from Brandon, MS
We've never had a range that was gas as well as the stove top
Seems very nice
Seems very nice
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Might have a lemon... igniters are a real problem
on January 12, 2022
Posted by: Titaniumbird00
from Philadelphia, PA
2 years old and the third oven igniter just blew so I'm coming back to leave a review. When it works it's a nice range but at this point, out of warranty and these igniters are expensive we're seriously considering just replacing it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, January 13, 2022
Hi there,
Thanks for leaving a review. We really do hate to hear that this has been happening with your range, especially since it's outside of the factory warranty. Know that one of our agents will be reaching out via email soon to investigate further.
Thanks for your patience in the meantime.
Best wishes,
Michael@Cafe
Thanks for leaving a review. We really do hate to hear that this has been happening with your range, especially since it's outside of the factory warranty. Know that one of our agents will be reaching out via email soon to investigate further.
Thanks for your patience in the meantime.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Broken twice in years
on January 22, 2022
Posted by: Gesucks
from Florida
Nothing but problems. Do not buy. Replaced the igniter one year in and now it won’t hold a temperature
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Café, Cafe_Appliances, January 25, 2022
Hey there, and thanks for letting us know of this situation. We sincerely hate to hear you’ve had an issue with needing to replace the igniter before, and the range now isn’t staying at the desired temperature; we know how frustrating this must be, and it’s certainly not the great ownership experience we want for you. We’d like to assist.
Our Service Department is available at 1-800-432-2737 and a technician would be glad to assist with diagnosing and repairing your range. An appointment can be scheduled online if you prefer, at https://www.cafeappliances.com/support/schedule-service . Our team will also be informed of the trouble you’ve had for future consideration and review – your feedback is valued, as we always want to ensure we’re aware of any potential areas of concern.
We hope this is helpful, and this problem is resolved soon so you can enjoy your range without further trouble. We are always happy to assist if you have any other questions or concerns. -Sarah@Café
Our Service Department is available at 1-800-432-2737 and a technician would be glad to assist with diagnosing and repairing your range. An appointment can be scheduled online if you prefer, at https://www.cafeappliances.com/support/schedule-service . Our team will also be informed of the trouble you’ve had for future consideration and review – your feedback is valued, as we always want to ensure we’re aware of any potential areas of concern.
We hope this is helpful, and this problem is resolved soon so you can enjoy your range without further trouble. We are always happy to assist if you have any other questions or concerns. -Sarah@Café
Written by a customer while visiting cafeappliances.com