Customer reviews from cafeappliances.com
Caf Series 6.2 Cu. Ft. Self-Cleaning Freestanding Gas Range - Silver
Average customer rating
4.1
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
103
4 Stars
31
3 Stars
5
2 Stars
14
1 Star
17
80%of customers recommend this product.
(
132 out of
166)
Customer Reviews for Caf Series 6.2 Cu. Ft. Self-Cleaning Freestanding Gas Range - Silver
Customer Rating
5
A cooks dream.
on April 7, 2022
Posted by: Home Chef Fred
from Los Angeles
I had high expectations from our new Cafe range and it has delivered. Not only is it beautiful, the burners work great and I’ve used every function. I just ordered the griddle and can’t wait for it to come in.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Nice just a couple bugs
on March 8, 2022
Posted by: HBChavez
from Texas
Very nice looking. The door hinge comes undone sometimes and door gets stuck. Cooks well. The gas range top clicks sometimes randomly when one burner is on.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Broken after 1.5 years
on January 31, 2022
Posted by: KatyAnn
from Chesapeake, Va
I love to cook and LOVED this oven. However, after 1.5 years it will turn on, but not heat up. I am very disappointed and came back to read that many other people are reporting this same problem after 1.5-2 years of use. We paid way too much to be having issues after less than 2 years of use. It is beyond frustrating to read this is a known issue with this oven and that there has not been a recall.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , February 1, 2022
Good day,
We want to thank you for taking the time to review your range. We're glad to hear that you love using your range. We're awfully sorry to hear about your oven not heating up and understand how much of an inconvenience that is. We do see you have an upcoming service appointment and trust the tech will be able to repair your range. Then you can continue doing what you love with a product you love. Stay in touch. Mike@Cafe
We want to thank you for taking the time to review your range. We're glad to hear that you love using your range. We're awfully sorry to hear about your oven not heating up and understand how much of an inconvenience that is. We do see you have an upcoming service appointment and trust the tech will be able to repair your range. Then you can continue doing what you love with a product you love. Stay in touch. Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great the first 2 years
on January 30, 2022
Posted by: Piecook
from Chicago
I used this oven and stove daily with heavy use for about two years. Starting at thanksgiving the oven if it or stopped working regularly.
Overall I’m happy with it but we’ll have to replace the igniter in the oven.
Overall I’m happy with it but we’ll have to replace the igniter in the oven.
Response from cafeappliances.comBy Mike@Cafe, Cafe , February 1, 2022
Greetings,
We're so happy to hear how happy you have been with your range. We're glad to know you've gotten so much great use from it so far. We're terribly sorry to hear that your igniter needs to be replaced and understand how much of a pain that is. We would encourage you to have a GE qualified technician handle any repairs.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thanks for being part of the Cafe family. Mike@Cafe
We're so happy to hear how happy you have been with your range. We're glad to know you've gotten so much great use from it so far. We're terribly sorry to hear that your igniter needs to be replaced and understand how much of a pain that is. We would encourage you to have a GE qualified technician handle any repairs.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thanks for being part of the Cafe family. Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DEVASTATED
on January 23, 2022
Posted by: Ovenless
from Palm springs
We bought our first home, my husband built the kitchen of my dreams, he let me choose my own appliances, and I chose Cafe. I have honestly had nothing but heartaches, tears with my stove, I love to cook, bake, but have had to replaces the ignitor more than once now, imagine our Thanksgiving dinner not being to use my oven, it was heartbreaking to have family over with no turkey. I purchased the extended warranty, I use to love my stove in my kitchen, I bought the fridge, the dishwasher all issues, but the stove in our home is the heart of the kitchen. If you love to cook at home for your family and friends as beautiful as this oven is Save your Tears and money please, now we can't afford to replace them now, and it kills to not be able to plan oven dinners, events at home, I just want my oven to work properly for the price we worked hard to pay.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, January 25, 2022
Hi - We are so very sorry to hear about the difficulty you have had with the igniter for your oven and truly apologize for your disappointment and any inconvenience this situation has caused you. We have emailed you directly requesting additional information so we can review your situation further. We would appreciate a response at your earliest convenience. Kind regards - Vikki@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Broken twice in years
on January 22, 2022
Posted by: Gesucks
from Florida
Nothing but problems. Do not buy. Replaced the igniter one year in and now it won’t hold a temperature
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Café, Cafe_Appliances, January 25, 2022
Hey there, and thanks for letting us know of this situation. We sincerely hate to hear you’ve had an issue with needing to replace the igniter before, and the range now isn’t staying at the desired temperature; we know how frustrating this must be, and it’s certainly not the great ownership experience we want for you. We’d like to assist.
Our Service Department is available at 1-800-432-2737 and a technician would be glad to assist with diagnosing and repairing your range. An appointment can be scheduled online if you prefer, at https://www.cafeappliances.com/support/schedule-service . Our team will also be informed of the trouble you’ve had for future consideration and review – your feedback is valued, as we always want to ensure we’re aware of any potential areas of concern.
We hope this is helpful, and this problem is resolved soon so you can enjoy your range without further trouble. We are always happy to assist if you have any other questions or concerns. -Sarah@Café
Our Service Department is available at 1-800-432-2737 and a technician would be glad to assist with diagnosing and repairing your range. An appointment can be scheduled online if you prefer, at https://www.cafeappliances.com/support/schedule-service . Our team will also be informed of the trouble you’ve had for future consideration and review – your feedback is valued, as we always want to ensure we’re aware of any potential areas of concern.
We hope this is helpful, and this problem is resolved soon so you can enjoy your range without further trouble. We are always happy to assist if you have any other questions or concerns. -Sarah@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Might have a lemon... igniters are a real problem
on January 12, 2022
Posted by: Titaniumbird00
from Philadelphia, PA
2 years old and the third oven igniter just blew so I'm coming back to leave a review. When it works it's a nice range but at this point, out of warranty and these igniters are expensive we're seriously considering just replacing it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, January 13, 2022
Hi there,
Thanks for leaving a review. We really do hate to hear that this has been happening with your range, especially since it's outside of the factory warranty. Know that one of our agents will be reaching out via email soon to investigate further.
Thanks for your patience in the meantime.
Best wishes,
Michael@Cafe
Thanks for leaving a review. We really do hate to hear that this has been happening with your range, especially since it's outside of the factory warranty. Know that one of our agents will be reaching out via email soon to investigate further.
Thanks for your patience in the meantime.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Works Great !! Cleans up nicely !!
on December 20, 2021
Posted by: Terrible T
from Brandon, MS
We've never had a range that was gas as well as the stove top
Seems very nice
Seems very nice
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com