Customer reviews from whirlpool.com
KitchenAid - 2.2 Cu. Ft. Microwave - White
Average customer rating
1.3
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
4
1 Star
64
6%of customers recommend this product.
(
4 out of
64)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Microwave - White
Customer Rating
1
Same issue as everyone else, won't turn off.
on October 12, 2025
Posted by: Joe2000
from Rockwall, TX
Seems this is a regular issue with this microwave. Mine will also continue to run. Door has to be kept open and you have to watch the timer while food is cooking because the microwave will continue heating/cooking after the timer is done. I don't understand why whirlpool has not addressed this issue via recall? (I have not seen one anyway) Majority of the reviews here all seem to be the same as well. This was a very expensive microwave and should not be having this type of issue or at the very least, the company that makes it should be trying to fix it. The turntable also stopped working about a month after purchasing.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 820640.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on October 13, 2025
Posted by: UMC5225GZ2
from Prairieville, La
The microwave will not shut off without leaving the door open. It also will not spin. Light doesn’t work when the door is shut.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6421A0rvU or Direct Message on Instagram at http://spr.ly/6422A0rvq, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case #821333.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
1
Same Story, Different User
on October 20, 2025
Posted by: ah3716
from Greenwood, IN
Clearly an overall issue with this microwave. Same story as many others. When it first started happening, it seemed to reset itself after I shut off the breaker. Not anymore.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 824992.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
RUNS WITHOUT NUMBERS PRESSED
on October 20, 2025
Posted by: NatH
from Louisiana
Just like every other review, our microwave of 5 years started making a noise as if it’s running even if no buttons have been pressed. I can’t have the door closed or it “runs.” It’s really frightening that this isn’t just a one-off…that every single review is saying the exact same problem.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 824824.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Runs when door is open
on October 26, 2025
Posted by: mario
Unbelievable! This piece of garbage turns ON when the door is open. Someone from whirlpool needs to reach out to me ASASP
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 30, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 828274.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Common problem for this model
on November 6, 2025
Posted by: Steve
from Appleton, WI
this microwave is about 5 years old. Similar story to several others. When I open the door, the microwave stays on (at least the fan and the turntable are going). Seems dangerous and it seems like a definite pattern with the door sensor that Whirlpool should address. I will not buy this or any other Whirlpool appliance until they respond.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 10, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 835056.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Quit working after 5 years
on November 7, 2025
Posted by: LMJC
from Walker, LA
We have had this microwave for only 5 years and it just stopped working after emitting a chemical smell. After looking at other reviews, it seems this model only lasts for 5 years which is not worth the price tag.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 835859.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Microwave not heating and still remains powered ON
on November 20, 2025
Posted by: Mona P
from Austin, TX
we have bought Whirlpool Microwave UMC5225GZ with trim kit four years ago. it suddenly stopped heating and even after closing the door it remains powered ON and making hissing noice and not heating food. What is the solution and can you please help with replacement part or the unit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 844291
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com