Customer reviews from whirlpool.com
KitchenAid - 2.2 Cu. Ft. Microwave - White
Average customer rating
1.3
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
4
1 Star
64
6%of customers recommend this product.
(
4 out of
64)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Microwave - White
Customer Rating
1
SHORT LIFE! Junk.
on August 16, 2023
Posted by: pillow microwave
from Nashville
Builder purchased 2020 same exact problem as the last reviewer. Loud noise and humming noise. Was told is has to be replaced!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 17, 2023
Thank you for sharing your insights with us, pillow microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 374415.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
0 Stars - DO NOT BUY FOR ANY REASON!
on November 24, 2023
Posted by: Brendan
We have this unit and the magnetron started sparking, buzzing and smoking. Our house was built in October of 2019 and this Garbage came with the house! THIS IS NOT NORMAL.
We had a Garbage GE in our previous house and it never acted like that and lasted 16 Years!
We had a Garbage GE in our previous house and it never acted like that and lasted 16 Years!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 30, 2023
Thank you for sharing your insights with us, Brendan. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 435307.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Problem child
on September 29, 2024
Posted by: sam'
from Pearland, Texas
I bought this to replace a 15 year old unit that finally gave up the ghost. Unable to find a replacement to fit the existing trim frame, also bought and installed the trim kit. Didn't take long to realize this whirlpool microwave was a BIG mistake. Within the 1st year, the carrousel and fan would continue running after the door opened, and sounded as if the "microwave" was still on. I was able to determine it was just the fan running. It continued to operate this way until I disconnected power and it reset (I guess). This same scenario repeats itself every so often. Today, lights up, but won't start/run...disconnected power to reset. NOTE: to reset, have to remove trim, remove unit from built-in enclosure, and unplug for 30 minutes.
Since reading all the other negative reviews on this model, I am amazed this unit was not recalled. If I hadn't had to modify the cabinet enclosure to install this microwave and trim, I surely would have returned it.
Since reading all the other negative reviews on this model, I am amazed this unit was not recalled. If I hadn't had to modify the cabinet enclosure to install this microwave and trim, I surely would have returned it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, October 3, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 601076.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Won’t turn off.
on December 15, 2024
Posted by: 911jeremy
Same issue as many others stated. Microwave will only turn off when unplugged or door is open. No errror code to even identify problem.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 16, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 641718.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Would not recommend
on December 20, 2024
Posted by: Lauren
Same issue as many others noted. We moved into our house a few years ago and it was brand new, and we have had several issues with it. We have other Whirlpool products that work without problems, but this one is not.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 23, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 644540
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Motor stopped spinning
on June 7, 2025
Posted by: Yoadrienne
from Atlanta, GA
The microwave came brand new with my home, 4 years ago. It stopped spinning and the plate shattered.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 10, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 735117.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Lasted less than five years
on September 1, 2025
Posted by: Andrew G.
from Denver, CO
This microwave was the "middle tier" of our new home design package and we thought we'd be getting a solid product. That turned out to be false.
We've owned the microwave less than five years (moved in to our house November 2020) before it started "running" aft all times if the microwave door was shut. That lead to the circuit breaker tripping frequently, until it finally shorted out and completely stopped working. We're forced to get a similar Whirlpool product because our cabinet cut-out fits only this model. I wish I could buy a Kitchen-Aid microwave instead.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 789733
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Runs on its own!!!
on October 6, 2025
Posted by: AP82
from Houston, TX
RUNS on its own. We have this whirlpool microwave and it just started running on its own when the door is closed with zero time entered. I have tried unplugging it and resetting the breaker. Nothing works. Came here and found that everyone has the same issue. Why has Whirlpool not addressed this!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6425AUj3V or Direct Message on Instagram at http://spr.ly/6428AUj3k, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case #817558.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com