Customer reviews from whirlpool.com
KitchenAid - 2.2 Cu. Ft. Microwave - White
Average customer rating
1.3
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
4
1 Star
64
6%of customers recommend this product.
(
4 out of
64)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Microwave - White
Customer Rating
1
Run it’s own
on October 10, 2025
Posted by: Brenda
We received a microwave through our home builder, but it has not been working reliably since we moved in. At first, the display light would go dark on and off, and now the issue has worsened. Recently, the microwave began making a loud humming sound and has stopped heating food altogether.
This has been very frustrating, as we expected a quality appliance. Please let us know what can be done to resolve this issue
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 802952.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Running on its own
on October 5, 2025
Posted by: Worried customer
This microwave was brand new built into our new construction home that we bought 5 years ago, and it just started running on its own when we have not pushed any buttons. Never seen a microwave in my 40+ years that did this. Went to check the product manual online and lo and behold finding many many reviews here of the very same issue….seems like a serious product flaw and of course warranty only covers one year.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 6, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6428AoG0g or Direct Message on Instagram at http://spr.ly/6420AoG0i, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 817123.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
1
Safety hazard
on October 6, 2025
Posted by: ben1
Microwave started running on its own when door was shut. It would stop when door was opened but immediately turned back on once the door was shut. Tried unplugging it and plugging back in - microwave turned on by itself still. Seems this is not an isolated issue as there are many other reviews with the same issue. Thankfully we were home when this happened, but this is definitely a fire hazard. If this is a recurring issue, shouldn't there be a recall on this product?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6421AUjiN or Direct Message on Instagram at http://spr.ly/6422AUji4, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case #817847.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
1
Won't shut off
on October 10, 2025
Posted by: Danno
Same as everyone else, my Whirlpool microwave UMC5225GZ will not shut off unless the door is left open. I tried turning off at the circuit breaker several times, and the problem returns when I turn it back on. If there is a solution, please give it to us, rather than telling us how sorry you are.
Response from whirlpool.comBy Branded Team, Consumer Care, October 14, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 820010.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Dangerous Arcing & Constant Breaker Trips — Avoid
on December 3, 2025
Posted by: Susanne
from Columbia, SC
I’m very disappointed with this microwave. After only a short period of normal use, it began arcing inside during operation—bright flashes and crackling noises that were both alarming and unsafe. Shortly after the arcing started, the unit began tripping my circuit breaker every time I tried to use it, even for a few seconds.
I’ve owned several microwaves over the years and have never experienced an issue this serious. I checked the outlet, the cookware, and cleaned the interior thoroughly, but the problem persisted. It’s clear something is wrong with the internal components or design.
For a household appliance, reliability and safety are absolutely essential, and this microwave failed on both fronts.
I’ve owned several microwaves over the years and have never experienced an issue this serious. I checked the outlet, the cookware, and cleaned the interior thoroughly, but the problem persisted. It’s clear something is wrong with the internal components or design.
For a household appliance, reliability and safety are absolutely essential, and this microwave failed on both fronts.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 5, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 856963
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
poor quality
on November 7, 2018
Posted by: Chris and Patricia
Gender:Male
warranty company replaced our old microwave and this new one failed and cannot be repaired in a few months....no confidence in this product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, November 7, 2018
Hi Chris and Patricia, we're sorry to hear about the problem with the Microwave and we'd like to review the problem with you. We ask that you email us at Whirlpool_Digital@Whirlpool.com with the model and serial number as well as your contact information and the Review ID. We also ask that you provide us with a brief description of the problem. Thank you for the review!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Used several times a day for 2 years. Fine so far
on September 1, 2018
Posted by: RonKohl
from Tulla homa TN
Gender:Male
Built in with the kit. Calibrated the power settings based on the fraction of the cycle time it is on. Energy output agrees with previous microwave. We use it several times a day using the cook-time and cook-power settings. Read the manual. I do not use it for the features. 30-second input by hitting start is quick and handy. Clock is intuitive to set.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Trash
on September 4, 2019
Posted by: AMOB
from Wisconsin
Gender:Female
Came with our new house. Lightbulb went out and there is no way to change it without Tearing the microwave down. The paperwork doesn’t even list a bLübeck size or how to! So when I finally got to the back of it, the ground wire looks toasted! It’s 2 years old! I’ve had microwaves for close to a decade and never had the light go out! AND we’ve also experienced the door error everyone e is mentioning! Beyond mad. I’ll have to replace it now with my own money.
No, I would not recommend this to a friend.
Response from whirlpool.comBy blankar, Digital Care, September 16, 2019
Hey AMOB, we value your time and would like to look into the concerns with your Whirlpool. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com