Customer reviews from whirlpool.com
KitchenAid - 2.2 Cu. Ft. Microwave - White
Average customer rating
1.3
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
4
1 Star
64
6%of customers recommend this product.
(
4 out of
64)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Microwave - White
Customer Rating
1
Terrible Feature
on April 21, 2025
Posted by: Julie
from Austin tx
This microwave sucks. It actually turns on when I open the door. It’s only a few years old. Now I need to replace
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 24, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 711441.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
4 years. That’s it.
on July 2, 2025
Posted by: Mikey
from San Antonio Texas
This type of microwave came with our house and 4 years after it doesn’t heat up anymore. I keep on looking for replacement and they’re not manufacturing it anymore, they have a different model number but still the same product Whirlpool/Maytag UMC5225GZ. I need the same dimensions so it’ll fit on my trim that’s in my kitchen wall. Do you guys have one that has the same dimensions?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 747226
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not purchase
on July 21, 2025
Posted by: Sisk
from Texas
Do not purchase this microwave. It smelled like smoke one day and had lost power. When we turned breaker off and back on the microwave then turned on and started running on its own. Even though the time read zero it was still running the only way to get it to stop running was to open the microwave door and then we had to unplug the microwave. It smelled like electrical fire. This is a hazard!! Do not purchase this microwave
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 754892
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do Not Buy
on July 31, 2025
Posted by: latha
from Houston, Texas
We have had the same common issue with the microwave turning on on its own. I didn’t realize it was a common flaw until looking on the website at all of the other reviews. it turned on its own and overheating.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 31, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 760425
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Stay AWAY, FIRE RISK
on August 12, 2025
Posted by: TNHTX
from Houston, Texas
This microwave came with our house and I initially thought it looked very sleek and fit our house well. I had no idea that I wasn't the only one to have the same problem of the microwave continuing to run even though it is off, creating a massive fire risk. You SHOULD NOT purchase this microwave because there is now an alarming trend on how common this problem is.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 13, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 766836
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fire hazard!!
on August 20, 2025
Posted by: TheZoob
from Plano, Texas
Microwave turned on in the middle of the night and made a popping sound. Now there is a burn spot over the cover and broken off. If my son wasn't crying and me awake this could have burned down the house. The size is so unique I can't find a replacement similar to fit it. This is horrid microwave and after reading review its a common issue. How Is there not a recall or a lawsuit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 773631.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
don’t buy
on August 26, 2025
Posted by: mtc4466
This microwave came with my brand new house purchase in March 2023. I hadn’t had any issues until about a week ago when the microwave just started turning off and on. If we hold the door closed firmly it sometimes works. However, even when it isn’t in use it will sometimes make a weird hissing noise like there was some kind of short. Obviously I haven’t used it since then. I had to remove the mounting bracket and take the entire thing out thinking it may be an issue with the plug. Nope. I got on here to troubleshoot and now see this seems to be a very common issue. 1 star and the same issues?! Why is this product even on the market??? I have no idea if this is a part issue or what my options are?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 27, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 785391.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Microwave doesn’t heat
on September 12, 2025
Posted by: Cold coffee
We just moved into a home with this microwave. Home is 4 years old so assume same age for microwave. It will turn on but does not heat. Really disappointing and don’t want to have to replace with both a trim kit and microwave being an expensive option :(
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 796924.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com