Customer reviews from whirlpool.com
KitchenAid - 2.2 Cu. Ft. Microwave - White
Average customer rating
1.3
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
4
1 Star
64
6%of customers recommend this product.
(
4 out of
64)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Microwave - White
Customer Rating
1
Fire hazard
on June 15, 2025
Posted by: Erich
from Nolensville, TN
Really poor product. Came with new home appliance package and has performed poorly for years. Now it is sparking due to the paint failing! Had to remove the microwave due to it being a fire hazard. Of course they didn’t make a microwave with the same dimensions that would fit the the trim kit, so will need to replace that too. You should be able to expect more than 4 years from an appliance.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 16, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 739437.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy - Dangerous!
on July 7, 2025
Posted by: TaTay
from Oklahoma
This product should not be sold anymore. We have had the same common issue with the microwave turning on on its own. I didn’t realize it was a common flaw until looking on the website at all of the other reviews. One day it turned on and we weren’t there until who knows how long? The whole room was hot! We are lucky our house didn’t burn down. Do not buy, this is a dangerous product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 9, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 749198
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Extreme safety risk! Be warned!!
on August 25, 2025
Posted by: AJ27
from Austin, Texas
Do not buy this microwave, or one like it. The model numbers are clearly posted and I’m horrified of what happened. I came home from dropping my kids off at school today and the microwave was still running. It smelled almost like burned plastic. I looked inside and now it has a yellow spot. Thankful it didn’t catch on fire. It worked great for about a year and a half. If you have this stop using it. Look at the red circled in my picture. Check your model number!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 784223.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible expensive product
on August 27, 2025
Posted by: Jenny
from Prairieville
The worst! This product came with our new home and now the control panel no longer works also the paint on the interior has come off.
What happened to the quality of products?
What happened to the quality of products?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Microwave model/serial number, and reference Case # 786416.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Won't turn off- fire hazard!
on September 4, 2025
Posted by: Bobby
***Fire hazard*** My microwave is maybe 3 to 4 years old and is having to be replaced because it will not turn off. The microwave will continuously run with no time added. I have checked the door switch and every other troubleshooting tips provided with no help. After seeing the reviews of others I'm not the only one with this problem.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 791559
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Buyer Beware! Do Not Buy!
on September 4, 2025
Posted by: Regretful Buyer
from Trussville, AL
This microwave was purchased as a set with our double oven as a built in unit. We purchased this in 2020. The microwave began making noises, would not turn off, then completely stopped working. We thought this was covered under our home warranty program, however it is not because it is listed as a countertop microwave and not a built-in microwave although this thing is humongous and it was sold with the deck kit and trim package for built-in. After researching the unit, we see this is categorized incorrectly by Whirlpool. I wish I could leave 0 stars. Buyer Beware!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 5, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information and reference Case #791805.
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Stopped Working
on July 11, 2021
Posted by: hog76
from Madison, Ms.
I was heating some bacon in a paper towel and immediately afterwards I heated a cup of coffee. When the process was complete I opened the door and removed, but when I closed the door it kept on running. So I opened the door again and it stopped, but when I closed the door again it began running again without any time on the control panel or pressing the start button. But it is not heating water in a cup now. I just bought this one less than two years ago to replace another Whirlpool microwave that lasted 8 years. I wish that I would have read the reviews, but I took the advice of my local retailer, Cowboy Maloneys.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, July 21, 2021
Hey hog76, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst microwave
on August 7, 2021
Posted by: Liza
from Franklin, TN
We got this microwave with the house (brand new). We’ve only been here 2.5 years. The microwave just randomly stops working, then starts working and beeping on and off out of the blue. We tried replacing it with another brand, but the measurements for this one is so unique that any other standard microwave won’t fit. Very dissatisfied and frustrated with this product. Don’t buy!
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, August 10, 2021
Hey Liza, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com