Customer reviews from frigidaire.com
Frigidaire - Gallery 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.2
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
125
4 Stars
60
3 Stars
24
2 Stars
5
1 Star
16
83%of customers recommend this product.
(
141 out of
169)
Customer Reviews for Frigidaire - Gallery 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
Great Features
on June 1, 2019
Posted by: Skip 3531
from Rochester NY
[This review was collected as part of a promotion.] We have had this refrigerator for a month now and are very pleased with it. The full length deli drawer is fantastic.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
How do you lock the wheels?
on June 10, 2019
Posted by: Matty17
from New York
Wheels cannot be locked. Had to insert door stoppers under each side of refrigerator.
Otherwise unit moves everytime you open door.
Bad design.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 20, 2019
Hi, Matty17!
Thank you for providing feedback on your experience. We understand your concern about the movement of the refrigerator! Typically, the weight of the refrigerator will balance the force necessary to open the door. Please ensure that the refrigerator is level side to side and tipped 1/4" towards the back. This will ensure proper function!
If you have any further questions, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8pm EST at your convenience.
Best,
Ashton
Thank you for providing feedback on your experience. We understand your concern about the movement of the refrigerator! Typically, the weight of the refrigerator will balance the force necessary to open the door. Please ensure that the refrigerator is level side to side and tipped 1/4" towards the back. This will ensure proper function!
If you have any further questions, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
Temp swings too much
on June 17, 2019
Posted by: Nnfoster
from MA
[This review was collected as part of a promotion.] This is exactly what I was looking for to replace previous Frigidaire.
Unhappy with wide temperature swings.
Runs at 36 degrees all day and drops to 27 degrees for a few hours in the evening
Unhappy with wide temperature swings.
Runs at 36 degrees all day and drops to 27 degrees for a few hours in the evening
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, June 18, 2019
Hello, Nnfoster! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire 18.0 Cu. Ft. Top Freezer. To help maintain proper temperatures in your appliance, please make sure that your both your refrigerator and freezer doors are closed. Also, make sure that temperature is set to the recommended temperature setting in your appliance. If you have any further questions, comments or concerns please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
Happy with our purchase
on June 20, 2019
Posted by: Rsk47
from CT
[This review was collected as part of a promotion.] We had previously owned a similar version of this fridge and I hope this proves to be as reliable as the old one, great looking, love the fingerprint free finish, and love that they now make the sides of the fridge grey rather than black. Also like the deli drawer.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Roomy
on June 25, 2019
Posted by: Ldp55
from Bronx NY
[This review was collected as part of a promotion.] So far I really like the space that is available for tall items. I didn’t think I would like the horizontal drawer as opposed to a smaller width deeper one but I think this is what’s helping the big shelves. Wish the door shelves were constructed better. Hope they hold up. Really disappointed in the insulation that is shown in the seam corners of the door. I can’t clean it off and notice it every time I open the doors. I’m having difficulty attaching a picture but it’s evident in 4 spots. For that reason I cannot give it a 5*
Response from frigidaire.comBy Online Outreach Specialist, July 6, 2019
Hey, Ldp55! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
We're happy to hear that you're enjoying the horizontal drawer in your refrigerator. We also understand that you're unhappy about the shelving and insulation of the doors. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you need additional assistance, please don't hesitate to contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. Kindly, Courtney
We're happy to hear that you're enjoying the horizontal drawer in your refrigerator. We also understand that you're unhappy about the shelving and insulation of the doors. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you need additional assistance, please don't hesitate to contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
A Day Old Lemon
on June 29, 2019
Posted by: Arim56
from Staten Island,New York
Had refrigerator delivered and it started after a few hours to ice up in freezer and refrigerator.Vendor came next day but cold air was coming out of doors even after they adjusted gaskets.Returned refrigerator for a different manufacturer.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, July 2, 2019
Hello, Arim56! Thank you for your feedback! We sincerely apologize for your experience with your 18.0 Cu. Ft. Top Freezer Refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. If you have any further questions comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works Great
on August 15, 2019
Posted by: erinkelly725
[This review was collected as part of a promotion.] No bells or whistles but it does its job! We choose this model because it was the only one that would fit into the space we had. For its size, it is spacious inside. It also has sleek handles which we liked
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on August 20, 2019
Posted by: Tootsieroll
[This review was collected as part of a promotion.] So far I’m very happy with my new Fridge. It holds quite a bit and is very bright inside. I’m happy the shelves on the door are solid so nothing falls through, so I have even more room for food.
Written by a customer while visiting frigidaire.com