Customer reviews from frigidaire.com
Frigidaire - Gallery 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.2
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
125
4 Stars
60
3 Stars
24
2 Stars
5
1 Star
16
83%of customers recommend this product.
(
141 out of
169)
Customer Reviews for Frigidaire - Gallery 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
1
Noisy noisy noisy
on November 22, 2018
Posted by: Dee123456789
from Massachusetts
[This review was collected as part of a promotion.] I have had this for a few weeks and can’t stand the knocking noise it makes. It’s so loud it wakes me up at night. Called the repairman who said it was because of the energy efficiency and couldn’t do anything to fix it. It’s just so annoying!!!! Wish I could afford to get a different one.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , November 26, 2018
Hi Dee123456789!
We understand that some sounds coming from your can be a little awkward. The evaporator can produce a knocking sound when the compressor initially comes on; while the refrigerant runs through the system. However, the sound does go away as it stabilizes.
Should the sounds becomes obsessive or unbearable, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST at your convenience.
Kindly- Ciara
We understand that some sounds coming from your can be a little awkward. The evaporator can produce a knocking sound when the compressor initially comes on; while the refrigerant runs through the system. However, the sound does go away as it stabilizes.
Should the sounds becomes obsessive or unbearable, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST at your convenience.
Kindly- Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible refrigerator
on January 3, 2018
Posted by: Leek
from Florida, United States
[This review was collected as part of a promotion.] Brought this refrigerator In December 2017. Freezer had frost and ice Replacement
sent week later. Same problem
Frigidare will not send replacement again
Frigidare is sending a repairmen
sent week later. Same problem
Frigidare will not send replacement again
Frigidare is sending a repairmen
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Repair coming Thursday
on July 10, 2018
Posted by: abes
from Iowa
[This review was collected as part of a promotion.] Had this refrigerator about 2 wks now.
Repair is coming Thursday. Which means I have to take my time to have repair come to the house.
There is water at the inside bottom. Granted probably a plugged tube, but still......
Hope this doesn't indicate a forever problem.
The refrig has lots of bins. (Actually 3) which limits space for groceries. I removed the bottom two bins (which is how i discovered the flood at the bottom).
Repair is coming Thursday. Which means I have to take my time to have repair come to the house.
There is water at the inside bottom. Granted probably a plugged tube, but still......
Hope this doesn't indicate a forever problem.
The refrig has lots of bins. (Actually 3) which limits space for groceries. I removed the bottom two bins (which is how i discovered the flood at the bottom).
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, July 12, 2018
Hi Abes. We appreciate you taking the time to leave feedback on your refrigerator. We apologize for any inconvenience you have experienced. We do not anticipate that you will have any concerns after the repair is completed. If needed, please contact our customer service team by calling 1-888-203-1389 Mon-Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST). Best Wishes – Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Cardboard Back Panel
on August 8, 2018
Posted by: Designer Petpeeve
from San Francisco
[This review was collected as part of a promotion.] If I had known the refrigerator had a cardboard back panel I would have never purchased it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, August 20, 2018
Designer Petpeeve, we hate to hear that you are unhappy with some of the design on your refrigerator. Please feel free to contact us directly if you should have any additional questions or concerns. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator
on September 18, 2018
Posted by: Nana1234
from Avon ma
Bought 3 weeks ago & door doesn’t shut all the way by itself. Freezer is icing up & it makes a knocking noise
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, September 21, 2018
Hi, Nana1234. I can imagine your concern with the door not closing, and I apologize for the inconvenience. It looks like Apollo Appliance Repair went out yesterday and resolved this for you. If you need additional assistance, please reach out to us directly at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lasted a little over a year.
on November 19, 2018
Posted by: Sagil
from Boston, MA
I bought this a year and a half ago. From day one it made loud noises. At 20 months old it just stopped working. We went with Frigidaire because we trusted the name...not impressed.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , November 21, 2018
Hi Sagil!
Thank you for taking the time out to provide us with your feedback. Your refrigerator may make many sounds, such as vibrating or humming; which are apart of the normal operations.
So that we are able to gain a little more insight pertaining to your refrigerator not working, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly, Ciara
Thank you for taking the time out to provide us with your feedback. Your refrigerator may make many sounds, such as vibrating or humming; which are apart of the normal operations.
So that we are able to gain a little more insight pertaining to your refrigerator not working, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly, Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very quiet!
on November 24, 2018
Posted by: Steven A6
We just had our new fridge delivered yesterday and are quite impressed with it. The stainless steel is beautiful and this model was about the only one that would fit through our doorway into the kitchen, even though we had to remove the fridge doors. It fits perfectly into our spot and is a nice size at 18 cubic feet. After reading reviews on Frigidaire and other manufacturers about how loud and noisy the new refrigerators are, I wasn't looking forward to buying a new one. This model, FGTR1837TP is very quiet and doesn't run very long. It does make some clicking noises, but they aren't very loud and don't last long.
I wasn't thrilled with just the one thermostat control for both the fridge and the freezer, but I think that I have found the right setting. I recommend buying a refrigerator thermometer to monitor the temperatures in the fridge and freezer.
I don't understand why all the refrigerator manufacturers have gone to the one control thermostat.
The power cord should be 2-3 feet longer as I had to unplug the unit to move it out of its spot to put in the shelves and drawers. I will have to move it out of its spot to remove the shelves and drawers for cleaning. The power cord comes out of the bottom right corner.
The pull out drawers feel cheaply made and should be made of a heavier plastic. I think if they are dropped, they would crack easily. The plastic bars on the door shelves are also cheaply made. However, they meet the bottom of the shelf so that items will not drop out. You can also fit many items on the door shelves.
The light in the freezer is very bright. The light and thermostat control in the fridge is located in the top center, but near the rear of the fridge instead of the front, which is a good location. You don't have to worry about hitting it when putting items in, but a 2 liter soda bottle will not fit under it.
The wire rack in the freezer can be set to a lower height or one right in the middle of the freezer, which we prefer. It came positioned in the lower setting. It should come in the middle setting, as you can't fit much under it at the lower setting. However, it is very hard to remove from the four holes on the ends. It takes a good amount of strength, which may be difficult for a woman to do. A better design would be to have the shelf lay on a shelf holder, similar to the refrigerator shelves.
We have only had the new refrigerator for one day, but so far we like it and it is running well. I don't think it will last as long as our 25 year old previous one, but if we can get 10 years out of it, that will be good.
I wasn't thrilled with just the one thermostat control for both the fridge and the freezer, but I think that I have found the right setting. I recommend buying a refrigerator thermometer to monitor the temperatures in the fridge and freezer.
I don't understand why all the refrigerator manufacturers have gone to the one control thermostat.
The power cord should be 2-3 feet longer as I had to unplug the unit to move it out of its spot to put in the shelves and drawers. I will have to move it out of its spot to remove the shelves and drawers for cleaning. The power cord comes out of the bottom right corner.
The pull out drawers feel cheaply made and should be made of a heavier plastic. I think if they are dropped, they would crack easily. The plastic bars on the door shelves are also cheaply made. However, they meet the bottom of the shelf so that items will not drop out. You can also fit many items on the door shelves.
The light in the freezer is very bright. The light and thermostat control in the fridge is located in the top center, but near the rear of the fridge instead of the front, which is a good location. You don't have to worry about hitting it when putting items in, but a 2 liter soda bottle will not fit under it.
The wire rack in the freezer can be set to a lower height or one right in the middle of the freezer, which we prefer. It came positioned in the lower setting. It should come in the middle setting, as you can't fit much under it at the lower setting. However, it is very hard to remove from the four holes on the ends. It takes a good amount of strength, which may be difficult for a woman to do. A better design would be to have the shelf lay on a shelf holder, similar to the refrigerator shelves.
We have only had the new refrigerator for one day, but so far we like it and it is running well. I don't think it will last as long as our 25 year old previous one, but if we can get 10 years out of it, that will be good.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezes!
on April 25, 2020
Posted by: Marticat
[This review was collected as part of a promotion.] I bought this two years ago and no matter how I set it up inside ,small shelf on top or bottom,everything on that shelf freezes. No matter what I set the temperature at. I’ve lost a lot of food due to this and have had numerous people from Frigidaire and Pride look at it and tell me nothing is wrong. I’m ready to call it quits and get a new fridge.Unfortunately I live in a condo and can’t have a bigger unit.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 29, 2020
Hi, Marticat!
We appreciate you taking the time out to share your feedback with us and bringing your concerns to our attention.
Based on the information provided, we were unable to locate any contact with us or service request about your concerns, but no worries.
A tip that can assist with most freezing concerns is ensuring that there are not any food items in contact with the vents locate inside the refrigerator, as these items will disrupt airflow to cool properly, causing items to freeze.
If any reason this does not resolve your concern, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We appreciate you taking the time out to share your feedback with us and bringing your concerns to our attention.
Based on the information provided, we were unable to locate any contact with us or service request about your concerns, but no worries.
A tip that can assist with most freezing concerns is ensuring that there are not any food items in contact with the vents locate inside the refrigerator, as these items will disrupt airflow to cool properly, causing items to freeze.
If any reason this does not resolve your concern, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com