Customer reviews from frigidaire.com
Frigidaire - Gallery 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.2
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
125
4 Stars
60
3 Stars
24
2 Stars
5
1 Star
16
83%of customers recommend this product.
(
141 out of
169)
Customer Reviews for Frigidaire - Gallery 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
3
Works great but has knocking sound once per hour
on February 18, 2019
Posted by: pjj123
from Sierra Madre, CA.
[This review was collected as part of a promotion.] I bought this refrigerator one month ago. It works as I expect. However, my "big" issue is the knocking noise that occurs once per hour, I assume this happens when the compressor is running. I just moved in to a new apartment and I am worried the noise will bother my neighbors. I will be calling Customer Service about this issue very soon.
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Specialist, February 22, 2019
Hey, pjj123! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
After reviewing your account, I see that you’re working with one of our Customer Care Representatives who advised you that the knocking sounds you're hearing is normal, per your Owner's Manual. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
After reviewing your account, I see that you’re working with one of our Customer Care Representatives who advised you that the knocking sounds you're hearing is normal, per your Owner's Manual. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent so far!
on February 23, 2019
Posted by: MichaelK68
from Johnson City, TN
[This review was collected as part of a promotion.] Had this about a month or so now and so far really love it. Loads of room, well-thought out shelving and drawer design, and the ice maker is a beast compared to my previous LG. Big improvement overall compared to my previous relatively new refrigerator (5 years old).
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Basic Refrigerator
on March 8, 2019
Posted by: Gmaof5
from St. Paul, MN
Had to buy this refrigerator due to size constraints. Finish is great though I had to work hard to get white foam/glue from seams. Love the lights, especially bright in freezer. The shelves in the door aren’t deep enough. Items as short as basic salad dressing size fall forward when opening door. Also, have tried adjusting shelves in main refrigerator in different ways but difficult - think it is due to length of meat drawer.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , March 11, 2019
Hello, Gmaof5. Thank you for taking the time to provide us with your feedback. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Only through feedback can we improve the quality, service, and dependability of our product. Please don't hesitate to call should you need additional assistance. You can reach our Customer Care Team at 1.888.203.1389 Mon-Fri 830 am-8 pm EST. Kindly, R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
well worth it
on March 11, 2019
Posted by: Rob1980
from Parkville,MD
[This review was collected as part of a promotion.] installing the icemaker was super easy and the bright lights make everything easy to see
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Sleek
on March 20, 2019
Posted by: Samc0225
[This review was collected as part of a promotion.] Looks great in stainless better than other brands.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice and bright.
on March 27, 2019
Posted by: Ethel23
from Coatesville, PA
[This review was collected as part of a promotion.] So far so good! I had to downsize from a 20 some cubic feet, still need time to adjust to the smaller space.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Refrigerator looks great
on April 1, 2019
Posted by: Daisyq007
from New york
[This review was collected as part of a promotion.] Pros: it holds a lot of stuff and I love the way they did the shelves and there’s a Euge deli tray and very extra large space on the side of the refrigerator. Cons: The freezer door doesn’t seem heavy enough so it doesn’t fully clothes you have to push it closed
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Specialist, April 3, 2019
Hey, Daisyq007! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive.
I understand that your freezer door doesn't fully close. We are constantly working to improve our selections/features and ensure that we’re meeting our customers’ needs. Although we’re not always able to predict what will be available, we regularly pass along our customers’ requests to our Design Team for particular production models. Kindly, Courtney
I understand that your freezer door doesn't fully close. We are constantly working to improve our selections/features and ensure that we’re meeting our customers’ needs. Although we’re not always able to predict what will be available, we regularly pass along our customers’ requests to our Design Team for particular production models. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Looks great - but loud
on April 8, 2019
Posted by: mbmirish
from BRidgewater, NJ
[This review was collected as part of a promotion.] Love the look - both inside and out however very surprised/disappointed in the noise it makes. Bought all new Frigidaire appliances and this is the only one I am disappointed with
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com