Customer reviews from frigidaire.com
Frigidaire - Gallery 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4.2
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
125
4 Stars
60
3 Stars
24
2 Stars
5
1 Star
16
83%of customers recommend this product.
(
141 out of
169)
Customer Reviews for Frigidaire - Gallery 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
5
Happy Customer!
on December 7, 2018
Posted by: Mel121
from North Brunswick, NJ
[This review was collected as part of a promotion.] We bought this refrigerator for our garage. We live in NJ & our old garage freezer wouldnt maintain the temperature during last years coldest outdoor temps. This freezer has a special setting on it so that never happens again.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Plenty of space
on December 8, 2018
Posted by: Loriex1
from Chicago
[This review was collected as part of a promotion.] My Frigidaire arrive less than a month ago. I was happy with it from day one. The lower part has plenty of space and shelves, also well lit. The freezer keeps frozen foods beautifully.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice size
on December 9, 2018
Posted by: bobbi79
from Williamsville, NY
[This review was collected as part of a promotion.] I bought this about a month ago. Two things I noticed - the refrigerator makes loud sounds at times and the door shelves are not deep enough so bottles fall over when you open the door. Other than that it is fine. It keeps the right temperature so everything stays cold.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, December 11, 2018
Hi there, bobbi79. Thank you for taking the time to provide us with feedback on your refrigeration experience so far. Although we may not be able to implement every suggestion we receive, we will continue to use valuable feedback like yours to improve the quality and design of our products moving forward.
Based on design updates for more efficient performance, our refrigerators produce a few sounds that you might not be accustomed to hearing. For a list of normal operating sounds, please visit page 19 of your Owner's Manual, located here: ftp://ftp.electrolux-na.com/ProdInfo_PDF/Anderson/A07441203en.pdf. Hard surfaces like hardwood and tile may make these sounds more noticeable.
If you feel that the sound(s) you are hearing does not correlate with what the manual advises then feel free to contact us at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! -Alexis
Based on design updates for more efficient performance, our refrigerators produce a few sounds that you might not be accustomed to hearing. For a list of normal operating sounds, please visit page 19 of your Owner's Manual, located here: ftp://ftp.electrolux-na.com/ProdInfo_PDF/Anderson/A07441203en.pdf. Hard surfaces like hardwood and tile may make these sounds more noticeable.
If you feel that the sound(s) you are hearing does not correlate with what the manual advises then feel free to contact us at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! -Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice enough
on January 6, 2019
Posted by: IBWild
from Oceanside, CA
[This review was collected as part of a promotion.] I've had this for a number of months. Had some problems upon delivery, but they got fixed. Now I'm having to turn the thermostat almost to max to even get it down to 40 degrees inside. Ugh.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 9, 2019
Hi, IBWild!
We certainly apologize for your experience with your refrigerator and any inconvenience it has caused you. We strive to provide the quality products and your feedback does not go unnoticed.
In researching, we were able to see that the technician Axis Appliance is coming out to your home on January 11, 2019 to diagnose and resolve your concerns. If the technician is unable to do so, do not hesitate to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST at your convenience.
Kindly,
Ciara
We certainly apologize for your experience with your refrigerator and any inconvenience it has caused you. We strive to provide the quality products and your feedback does not go unnoticed.
In researching, we were able to see that the technician Axis Appliance is coming out to your home on January 11, 2019 to diagnose and resolve your concerns. If the technician is unable to do so, do not hesitate to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love the Space
on January 18, 2019
Posted by: Lisagolf
from Bridgeport Nebraska
[This review was collected as part of a promotion.] We just the love the space in this fridge. It has a 3rd drawer that is perfect for cheese, lunch meat, eggs, etc. Shelves are super easy to adjust. The only problem we find with it is that the ice maker is really slow making ice. Takes a couple of days to have a full bin of ice.
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Specialist, February 8, 2019
Thank you for taking the time to share your experience with us, Lisagolf. We're happy to hear that you're enjoying all the space that your refrigerator provides.
I recommend making sure that the wire signal arm is all the way down and the freezer is set to 0 degrees or below. I hope this helps! Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
I recommend making sure that the wire signal arm is all the way down and the freezer is set to 0 degrees or below. I hope this helps! Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ok
on February 16, 2019
Posted by: xLou
from Schenectady, NY
It is a good basic refrigerator. Quiet. Disappointed in that we cannot adjust the freezer shelf. We did not want an ice maker -- but there is not good place to put ice cube trays
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Specialist, February 19, 2019
Hey, xLou! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
I understand you're unable to adjust the freezer shelf. We are constantly working to improve our selections/features and ensure that we’re meeting our customers’ needs. Although we’re not always able to predict what will be available, we regularly pass along our customers’ requests to our Design Team for particular production models.
Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
I understand you're unable to adjust the freezer shelf. We are constantly working to improve our selections/features and ensure that we’re meeting our customers’ needs. Although we’re not always able to predict what will be available, we regularly pass along our customers’ requests to our Design Team for particular production models.
Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Roomy
on February 17, 2019
Posted by: Satisfied1930
from ShakerHts, oH
[This review was collected as part of a promotion.] This is a replacement refrigerator and it's great. I appreciate it that Refrigdaire honors their word.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
good features
on February 18, 2019
Posted by: raych
from ny
[This review was collected as part of a promotion.] have it for a month now so far doing good.like the no fudge feature
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com