Customer reviews from frigidaire.com
Frigidaire - Gallery 22.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
4.2
(428 Reviews)
Rating breakdown 428 reviews
5 Stars
228
4 Stars
116
3 Stars
45
2 Stars
17
1 Star
22
85%of customers recommend this product.
(
88 out of
103)
Customer Reviews for Frigidaire - Gallery 22.2 Cu. Ft. Side-by-Side Refrigerator
Customer Rating
1
Bad design
on July 31, 2020
Posted by: Jimmydor
[This review was collected as part of a promotion.] I bought this refrigerator February 15th and had nothing but problems. Ice maker was extremely loud and the bin kept freezing my vegetables. After many technical calls they finally replaced the refrigerator with a new one. Now the ice maker is better than before but the bin is still freezing up and I have it set at 40deg. Like the other one we had before.They
ordered a compound to plug the vent holes again but they did the same thing before and it
still froze. The problem is a bad design. I probably will never buy another Frigidaire again and I might have to go the consumer’s Service if this doesn’t fix the problem.
ordered a compound to plug the vent holes again but they did the same thing before and it
still froze. The problem is a bad design. I probably will never buy another Frigidaire again and I might have to go the consumer’s Service if this doesn’t fix the problem.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 17, 2020
Hello, Jimmydor!
Thanks for sharing your experience with us. I’m not pleased to learn about your issues with the refrigerators. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. I reviewed the file and see the unit was recently repaired, please reach back out to us if the service visit didn’t resolve the issue.
Bianca
Thanks for sharing your experience with us. I’m not pleased to learn about your issues with the refrigerators. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. I reviewed the file and see the unit was recently repaired, please reach back out to us if the service visit didn’t resolve the issue.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Still waiting for my bins!
on August 20, 2020
Posted by: Ummm not Happy
I purchased this side-by-side refrigerator freezer for my in-laws because their refrigerator freezer was shot. On July 13 my refrigerator freezer was delivered. The delivery guys were excellent! I even called the store to let them know how pleased I was with their service. About 20 minutes after they left I noticed that none of my bins to hold in the ketchup mustard’s in the refrigerator or the freezer were in there immediately called the store. They said that they didn’t have any bins there they don’t know what happened to them and that they would order me some from Frigidaire . Well it’s now been over 50 days and I still don’t have the right bins! I have called the store numerous times left messages I even talk to people at Frigidaire which told me that it got shipped out on July 27 well here we are August 20 and I still don’t have my Bins. Last night August 19 I couldn’t take it anymore so I went to the store right purchased a refrigerator and the gentleman was nice and told me that he was going to get to the bottom of it late last night he called me back and said that I could come pick up the bins that they had on a floor model. So today I went to go pick up the bins I was so excited but I thought they looked too long. Well I got home and guess what they’re not the right ones. I am now fed up with this fridge raider my in-laws are completely upset and no one seems to want to help me no matter how many times a call and leave messages , No one seems to care. I’m sorry this is exactly how I feel and I’ve never ever in my life written a bad review on anyone ...
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 15, 2020
Hello.
We appreciate you taking the time to share your experience with us. While it has been troubling, please know this is not the norm. It was determined that the dairy door is on back order for this model refrigerator until early Oct. As a result, the remaining missing 8 bins were released to ship in August. We apologize for the inconvenience this has created for you and your parents. Please know, as soon as the parts arrive that your order will be fulfilled.
Kindly, Anna
We appreciate you taking the time to share your experience with us. While it has been troubling, please know this is not the norm. It was determined that the dairy door is on back order for this model refrigerator until early Oct. As a result, the remaining missing 8 bins were released to ship in August. We apologize for the inconvenience this has created for you and your parents. Please know, as soon as the parts arrive that your order will be fulfilled.
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Total waste of money!
on December 17, 2020
Posted by: ShrekFFD
First it freezes vegetables in the crisper drawers even if the fridge is turned up to the warmest position! Crushed ice makes a huge mess! The ice maker is totally unpredictable and will drop two cups of ice all at once! Last the compressor is the noisiest I’ve ever seen!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 22, 2020
Hello, ShrekFFD!
Thank you for providing your feedback. We always want to know when our owners need help, and may have some solutions for these exact issues. This refrigerator has a high-efficiency compressor that may make a high-pitch humming sound while operating. To avoid freezing in the crisper drawers the humidity levels are adjustable, and low humidity levels can cause freezing of the veggies and fruits inside. Also, ensure that the veggies and fruits are not wet when placed inside of the crisper drawers. For the ice dispenser dumping ice out 2 cups at a time, try to use the ice on a regular basis to help move the ice forward in the bucket and to avoid clumping. If this doesn't resolve your issue, we're here to help. Please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for providing your feedback. We always want to know when our owners need help, and may have some solutions for these exact issues. This refrigerator has a high-efficiency compressor that may make a high-pitch humming sound while operating. To avoid freezing in the crisper drawers the humidity levels are adjustable, and low humidity levels can cause freezing of the veggies and fruits inside. Also, ensure that the veggies and fruits are not wet when placed inside of the crisper drawers. For the ice dispenser dumping ice out 2 cups at a time, try to use the ice on a regular basis to help move the ice forward in the bucket and to avoid clumping. If this doesn't resolve your issue, we're here to help. Please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely loud
on January 15, 2021
Posted by: Kristen554
I bought this refrigerator 6 months ago and I'm extremely disappointed in it. From the moment I turned it on I noticed a loud buzzing noise. I had to call the repairman out twice already. He didn't seem to know whether there was a problem or not. He installed a panel to quiet the noise, which did little to nothing to fix the problem. I have already gotten warning messages when using the ice maker as well. I would not recommend this refrigerator.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , January 19, 2021
Hello, Kristen554! Thanks for providing us with your feedback. We are disheartened to learn that you are having issues with your unit. We would be glad to assist you. We understand you are concerned about the noise this unit produces. Note that a buzzing sound is likely from the water valve opening to fill your ice maker. Note that your high-efficiency appliance has various sounds that come from normal operation. Check out this troubleshooting video to see what those sounds are.
https://youtu.be/PLSixFjjuv8
In regards to the warning messages from your unit, please connect with us directly so we can assist. We look forward to hearing from you. ~Keyanna
https://youtu.be/PLSixFjjuv8
In regards to the warning messages from your unit, please connect with us directly so we can assist. We look forward to hearing from you. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice maker jambs
on January 26, 2021
Posted by: al c
ice maker has been jambing since new and vegetable tender freezes food. they were able to remedy the freezing problem but after replacing ice maker and module, ice still jambs and i'm talking multiple times a day!!!! very frustrated!!!!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 27, 2021
Hello, Al C.
We are sorry to learn of your experience with your refrigerator. We can understand your concerns with your appliance. We would love the chance to speak with you more about your ice maker jamming. Please come and chat with our live agents for further assistance Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
We are sorry to learn of your experience with your refrigerator. We can understand your concerns with your appliance. We would love the chance to speak with you more about your ice maker jamming. Please come and chat with our live agents for further assistance Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on March 30, 2021
Posted by: Frank in NJ
[This review was collected as part of a promotion.] Bought this about a month ago and it's been a great appliance!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Water dispenser - should it be cold?
on May 6, 2021
Posted by: PSLand
[This review was collected as part of a promotion.] Easy to buy, good delivery. No apparent issues though the water dispenser isn’t dispensing cold water - only ambient temperature water. Isn’t the point that it is cold? The ice machine works fine.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , May 17, 2021
Hello, PSLand! Thank you for your review. The dispensed water comes directly from your home water supply. This means that the water will not be cold but room temperature. More information can be found on the on page 21 in your use and care guide. We are here should you need further assistance, connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice Fridge, Noisy
on March 30, 2018
Posted by: Angie123456
from Chicago IL
[This review was collected as part of a promotion.] We have had this for about 1 month. It looks nice overall. The motor when you open the door is noisy, not sure if this is typical or there is a problem. Wish all the buttons on the display were backlit as you you can't see them in the dark. For a smaller refrigerator the space inside is very functional.
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 2, 2018
Angie123456, I can understand how frustrating it may be getting used to the sounds from a new appliance. In today’s competitive marketplace feedback from our consumers is vital to our continued success. Please see page 29 in your Owner’s Manual for the normal sounds your refrigerator will exhibit. If what you are hearing is not addressed, or you have any questions, please reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com