Customer reviews from frigidaire.com
Frigidaire - Gallery 22.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
4.2
(428 Reviews)
Rating breakdown 428 reviews
5 Stars
228
4 Stars
116
3 Stars
45
2 Stars
17
1 Star
22
85%of customers recommend this product.
(
88 out of
103)
Customer Reviews for Frigidaire - Gallery 22.2 Cu. Ft. Side-by-Side Refrigerator
Customer Rating
1
Hands down-the absolute worst refrigerator!
on May 16, 2020
Posted by: Partyofsix
My sister purchased one just like ours and we BOTH have the same complaints. It has an ice dispenser and it doesn’t just give you ice, it spits it out like freaking he!! fire. Our floors have ice EVERYWHERE. Every single time we get ice, we get completely aggravated. Our floors get soaked.
Our refrigerator also freezes anything on the left side close to the freezer size. Veggies...frozen. Fruit...frozen. We just stick meat in there to freeze. We will never ever purchase another.
Response from frigidaire.comBy Online Outreach Specialist, May 22, 2020
Oh no, Partyofsix! We're sorry to hear that this has happened and would like to see how we can help.
At your convenience, please take a moment to chat with us or even contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account to see what solutions we might have to resolve your issues. Thank you, Courtney
At your convenience, please take a moment to chat with us or even contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account to see what solutions we might have to resolve your issues. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
JUNK
on December 10, 2019
Posted by: Lindsey Mill
Get ready to have to buy replacement parts, like the shelf bin on the side, it will cost you $80. The ice maker does not work well, common complaint. The drawers stick easily and hard to open. Please dont waste your money on this junk. We have only had the fridge for 6 months, and will be replacing it soon.
Response from frigidaire.comBy Briana, Online Outreach Specialist, December 12, 2019
Hello, Lindsey Mill! Thank you for your feedback! We sincerely apologize for your experience with your appliance. We make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. We would be more than happy to look into this for you. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sooooo loud
on May 8, 2020
Posted by: Shanon t
[This review was collected as part of a promotion.] I bought this two months ago and I like it except it makes so much noise like a clanking flapping sound it used to wake me up. Need a solution.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 13, 2020
Hi, Shanon!
Thanks for sharing your experience. It is normal for the refrigerator to make some noise as it runs, and we understand this can take some getting used to! The following video should be helpful when identifying normal operating sounds: https://youtu.be/PLSixFjjuv8. If you need any further assistance, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience. It is normal for the refrigerator to make some noise as it runs, and we understand this can take some getting used to! The following video should be helpful when identifying normal operating sounds: https://youtu.be/PLSixFjjuv8. If you need any further assistance, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful stying, easy to use control panel, quie
on January 11, 2018
Posted by: ly3993
from Orlando, FL, United States
[This review was collected as part of a promotion.] The refrigerator was purchased and delivered 5 days later. Upon arrival, the fridge was 77 degrees Fahrenheit in both the freezer and the fridge sides; 3 hours later, temperatures dropped to 0 and 37 degrees respectively. I have not had a fridge in the past that cooled as quickly as this Frigidaire (my previous refrigerator took 24 hours after the initial plug-in to cool to normal temperatures). I am not sure about the loud noise the others have mentioned; the only noise that is "loud" is when ice is made and drops into the bin, even then, it is a normal sound. Compressor and fan noise is quiet as well; no louder than any other fridge. Overall, it is a very nice looking fridge both inside and out; fingerprint resistant, magnetic stainless steel. One gripe is that I wish it had more shelves to place soda cans and whatnot (I will be purchasing more accessory shelves from Frigidaire in the near future). Per the instruction manual, the water dispenser does not cool the water. Our old fridge did cool the water but this is not a big issue for me.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Center piece
on September 15, 2019
Posted by: Old Crow
[This review was collected as part of a promotion.] Purchased the refrigerator seven weeks ago to replace a 37 year old refrigerator. The new feathers are great and a welcome addition over the old refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice Maker Stopped Working after 3 months
on October 6, 2019
Posted by: DKM 418
Ice maker worked for a few months after purchase and now, it does not work at all. Tried to fix it, but alas, still does not work. Hefty price for a refrigerator that has a feature not working after such a short period of time. Guess we will just have to use an ice cube tray.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 10, 2019
Hi, DKM 418!
Thank you for sharing your experience. We are sorry to hear that you have been having trouble with your ice maker! In researching your file, you were able to contact us regarding the issue and we are currently attempting to locate a technician in your area to come out and help! Thank you for your patience. If you have any questions, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We are sorry to hear that you have been having trouble with your ice maker! In researching your file, you were able to contact us regarding the issue and we are currently attempting to locate a technician in your area to come out and help! Thank you for your patience. If you have any questions, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
WORST REFIGERAOR
on May 7, 2020
Posted by: sterk
REFIGERATOR IS LESS THAN ONE YEAR OLD ON OUR SECOND SERVICE CALL IN TWO WEEKS FOR THE SAME ISSUE!! ALSO ICE MAKER IS TERRIBLE ICE GETS STUCK ALL THE TIME THEN DISCHARGES ALL OVER KITCHEN FLOOR
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 11, 2020
Hi, Sterk!
Thank you for sharing your experience. We're sorry to hear you've been having issues with the ice maker! We will be happy to continue assisting you to ensure we reach the best resolution. If you have any questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear you've been having issues with the ice maker! We will be happy to continue assisting you to ensure we reach the best resolution. If you have any questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
A few negatives
on June 2, 2020
Posted by: Lamblds
[This review was collected as part of a promotion.] Because of where the water spout is positioned, I’ve spilled more water in the floor with this fridge than any I’ve ever used. One of the plastic fridge door shelves has already broken. The side by side doors are uneven (just a cosmetic concern). The drawer in the freezer is flimsy and wobbly. I expected better from a higher end fridge. Only had it two months; hopefully I won’t notice anything else for a while.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 12, 2020
Hello, Lamblds!
Thank you for your review. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. - Katrina
Thank you for your review. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. - Katrina
Written by a customer while visiting frigidaire.com