Customer reviews from frigidaire.com
Frigidaire - 30" Built-In Double Electric Wall Oven - Black
Average customer rating
4.5
(939 Reviews)
Rating breakdown 939 reviews
5 Stars
635
4 Stars
202
3 Stars
51
2 Stars
23
1 Star
28
90%of customers recommend this product.
(
178 out of
198)
Customer Reviews for Frigidaire - 30" Built-In Double Electric Wall Oven - Black
Customer Rating
1
Disappointing
on March 17, 2020
Posted by: JDorow
[This review was collected as part of a promotion.] Oven on backorder then when received and installed, control panel didn’t work!
Response from frigidaire.comBy Briana, Online Outreach Specialist, March 18, 2020
Hello, JDorow Thank you for your review. We are sorry to hear that you are disappointed with your oven. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. In researching, we see where you are currently being assisted with your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Double Oven
on July 15, 2020
Posted by: Robj
first want to start off by talking about the fan noise. maybe its that i don't know any better but its really not that loud like some of the other reviews state. My Wife loves it and if its good enough for her then its good enough. yes i'm sure there are other that are 100 times better out there IF you want to pay for them. we did not and are very happy with this one. we replaced our 20 year old one that quit working. I would recommend this to any one that is looking to upgrade or just a simple replacement.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Fan didn't work and master board shorted within the first 10 days of being installed
on August 1, 2020
Posted by: tommye32
Fan didn't work and master board shorted within the first 10 days of being installed and now I'm over two months out with no plan from Frigidaire to replace the existing unit
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 18, 2020
Hello, tommye32!
I’m not pleased to learn about your issues with the wall oven. I reviewed your file and see your concerns were addressed by a service technician. If you are still in need of assistance, please reach back out to us.
Bianca
I’m not pleased to learn about your issues with the wall oven. I reviewed your file and see your concerns were addressed by a service technician. If you are still in need of assistance, please reach back out to us.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Didn’t work correctly
on October 20, 2020
Posted by: Dale 65
[This review was collected as part of a promotion.] Temperature off by 70 degrees been waiting 3 weeks for parts to fix it
Response from frigidaire.comBy Hailea, Online Outreach Specialist, October 27, 2020
Hello, Dale 65. We’re so sorry to hear that you’re having trouble with the temperature on your wall oven! This is certainly not the experience we want for you or any of our consumers. Thank you for taking the time to leave your feedback so we know where to focus our improvements. If you need any help with the repairs, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’d love to see what we can do to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
REVIEW
on October 24, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] Bought about six weeks ago to replace a double wall oven that would not keep a steady temperature. This oven is doing the same thing, but not as bad. Once oven heats up and food is quickly put in oven, as long as the oven door is NOT opened during cooking it stays to within 5 degrees of set temperature. If a dish is removed to add another dish to bake, the oven temperature falls to 25 degrees below set temp and NEVER comes back up to set temp. I will reset the temperature and then it goes up 25 to 50 degrees above selected temperature. I am VERY disappointed!!.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, November 1, 2020
Hello, Sandi!
Thank you for your review. We are sorry to hear of the issues with the wall oven not maintaining the set temperature while baking. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for your review. We are sorry to hear of the issues with the wall oven not maintaining the set temperature while baking. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us. We look forward to your reply! For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
DOA
on December 7, 2020
Posted by: Cybercop143
[This review was collected as part of a promotion.] As with so many others, dead on arrival with the typically F11 error. Not only did this occur 2 days before Thanksgiving (ergo RUINING my Thanksgiving dinner) but once they finally got someone out who diagnosed it as needing to replace the entire control panel. Still waiting for an alleged part being shipped. Better be fixed and not ruin Xmas Frigdaire; else you will be taking this thing back and refunding ALL of my money.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 13, 2020
Hello, Cybercop143!
Thank you for your detailed review. We are sorry to hear that the wall oven has a F11 error code failure. Your feedback is certainly valuable to us as we ensure to continuously work to improve our products. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your detailed review. We are sorry to hear that the wall oven has a F11 error code failure. Your feedback is certainly valuable to us as we ensure to continuously work to improve our products. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
JUNK
on December 9, 2020
Posted by: ruth1
I had this oven installed around 10/13/20. 12/1/20 I went to use the top oven and it gave an error code and would not come on. Service came out and figured it was the cooling fan and part is ordered. Last night I was using the bottom oven and turned it to broil and it gave an error code and shut off. So within 2 months it has broke on me twice. More service visits means more time missing work. Who's going to pay for that? I want this junk out of my house! I have no confidence in this thing lasting 25 years like my last oven. All my appliances are Frigidaire but this will be the last one I ever purchase. Why can't they make things like they use to?
Response from frigidaire.comBy Corletta , Outreach Social Specialist , December 14, 2020
Oh no, Ruth1! This is certainly not the experience we want you to have with your brand-new wall oven! We can understand your concern and will do everything we can to ensure it’s resolved quickly. Please be on the lookout for an email from us. We appreciate the opportunity to make this right! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
disappointing
on January 12, 2021
Posted by: newtexan
I purchased this oven as part of a full kitchen appliance refresh.
it was installed just in time for major holiday so good opportunity to test it out. after reviewing the owners manual and processing all the recommended steps we did a full day prep cooking and found that the fan never shuts off its very loud and runs constantly. eight h ours of cooking and the fan ran the entire time. food was burnt on the bottom, not cooked in the middle and we followed the troubleshooting guide, moved the rack up, reduced the temp etc. The store did an even exchange and the new one was installed recently. Same issue fan runs all the time, food is cooked unevenly or burnt and this oven has defects in the glass part of each oven door. the glass is not installed fully and the insulation is falling out.
the oven is pretty but thats it.
it was installed just in time for major holiday so good opportunity to test it out. after reviewing the owners manual and processing all the recommended steps we did a full day prep cooking and found that the fan never shuts off its very loud and runs constantly. eight h ours of cooking and the fan ran the entire time. food was burnt on the bottom, not cooked in the middle and we followed the troubleshooting guide, moved the rack up, reduced the temp etc. The store did an even exchange and the new one was installed recently. Same issue fan runs all the time, food is cooked unevenly or burnt and this oven has defects in the glass part of each oven door. the glass is not installed fully and the insulation is falling out.
the oven is pretty but thats it.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , January 18, 2021
Hello, newtexan!
We are sorry to hear you are having that experience with the wall oven. The oven has a cooling fan that runs during the cooking process to cool internal electronic components. It is normal for this fan to continue to run for an extended period of time, even when the oven has been turned off. We would love to make sure your concerns are addressed regarding the oven not cooking properly and the glass concerns. For assistance, please come chat with us on Frigidiare.com M-F 8:30am-8:00pm EST.
Bianca
We are sorry to hear you are having that experience with the wall oven. The oven has a cooling fan that runs during the cooking process to cool internal electronic components. It is normal for this fan to continue to run for an extended period of time, even when the oven has been turned off. We would love to make sure your concerns are addressed regarding the oven not cooking properly and the glass concerns. For assistance, please come chat with us on Frigidiare.com M-F 8:30am-8:00pm EST.
Bianca
Written by a customer while visiting frigidaire.com