Customer reviews from Kitchen Aid
KitchenAid - Pro Line Series Espresso Machine with 15 bars of pressure and Milk Frother - Candy Apple Red
Average customer rating
4
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
25
4 Stars
8
3 Stars
5
2 Stars
2
1 Star
5
74%of customers recommend this product.
(
31 out of
42)
Customer Reviews for KitchenAid - Pro Line Series Espresso Machine with 15 bars of pressure and Milk Frother - Candy Apple Red
Customer Rating
2
lack of temperature control ruins an otherwise solid espress
on January 5, 2017
Posted by: Jordan
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Although this espresso maker has a lot going for it, it doesn't deserve the "Pro Line" moniker without temperature control.
My first impressions of the espresso maker were quite positive. Each component - from the tamp to the machine itself - felt substantial and well-made. They even included little extras like a brush for cleaning up grounds and a railing around the top of the machine so that items placed there (they recommend putting cups there for warming) do not easily fall. The only thing that seemed out of character with the high-quality build was the water reservoir, which didn't really latch into place in any way. I think this was probably an intentional design decision to make refills easier, but it seemed a little strange that there wasn't even a ridge to make it feel securely engaged. This, however, was a minor complaint in what otherwise seemed to be a very solid machine.
I read through every step of the instructions before I attempted to make my first espresso. Then I referenced them again as I walked through the process. When the first attempt turned from rich brown to watery after just a few seconds, I assumed that I just needed more practice. So, I tried again and again and again for over an hour. I got a few pulls that were serviceable enough to make a mediocre latte - with the milk to espresso ratio masking the subpar espresso - but not one attempt resulted in anything close to a drinkable espresso. I read through the troubleshooting tips. When nothing in the manual seemed to work, I started looking online. I adjusted my grind. I adjusted my tamping technique. The one critical factor I could not adjust (and my main complaint about this machine) was the temperature. Although the manual and the online resources all talk about the importance of the right temperature, this espresso maker has no mechanism for controlling or even measuring the temperature of the water.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Jordan, Thank you for providing feedback about your Espresso Maker. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: Rafa
from Seguin, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchase this new unit about a month ago to replace my OLD KitchenAid Pro Line Series Espresso Maker. I also have always use my excellent Pro Line Grinder to process the espresso grounds I order from Buon Giorno Roastery here in Texas.
Both my wife and I, have always loved and always will, enjoy our daily espresso.
Both my wife and I, have always loved and always will, enjoy our daily espresso.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Mitzfield
from Coral Springs, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not only does this make a great espresso/cappuccino, it looks beautiful on my kitchen counter.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Mitzfield. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Amanda
from Canada
Verified Purchase:Yes
[This review was collected as part of a promotion.] We got this espresso maker as a gift and it is great! Surprisingly easy and quick to use.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Amanda. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
The Best
on March 14, 2016
Posted by: Expresso Hope
from Boise Idaho
[This review was collected as part of a promotion.] So we bought one when they first came out several years ago (aprox.10+ yrs) and it still runs great every morning of everyday. I have had to replace on small part in 10+ yrs and that's it. We are so glad they have come out with them again and will be purchasing another one before this one we have ever gives out. I hope they are still made by the same Co. and marketed by Kitchenaide....AWESOME MACHINE!!!!!!!
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Expresso Hope. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Awful
on February 24, 2016
Posted by: Chris
from New York
[This review was collected as part of a promotion.] The water pump on mine stopped working and KitchenAid said that they can't repair it. Then they said because of the machines age they can only give me $90 for it. So I get $90 and they get a machine that they will easily refurbish or use all of the functioning parts from and sell for hundreds. Definitely the last KA product that I will ever buy.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Chris, Thank you for providing feedback about your Pro Line Espresso. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: Coffee Adict
from Bel Air, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I received this espresso maker a month ago. While it does a decent job, I expected more. The pressure gage for espresso barely gets into the ready range, and I get a lot of water with the steam.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid,Coffee Adict. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Customer Rating
3
Falls short in delivering quality espresso shots.
on October 16, 2015
Posted by: Rodney
from Key West, FL
[This review was collected as part of a promotion.] I purchased the KES2102CA Espresso Machine on Oct 2nd. I have had it for a couple of weeks now and the experience has been less than satisfactory. The reason for purchasing the item were: (1) Design, (2) KitchenAid Brand, (3) Dual Boilers, (4) Expectations of great espresso.
The last item, (4) Expectations of Great Espresso, have fallen flat. Still have not been able to produce a quality espresso shot.
I have changed beans, different grinds, tamping pressures, bottled water, etc. The best I can get is a small film at the end of a 25 second pull.
A Nespresso Pod machines produce a better creme than this machine.
While this is an elegant machine, it falls short in delivering quality espresso shots.
It has dual boilers, but unable to control the temperature. The espresso boiler's needle indicates that it has just barely reached "ready" temperature.
The coffee flows quickly, even with a fine grind from a burr grinder, 20b tamp pressure.
It is just not living up to the KitchenAid name or videos.
Any suggestions before it is packed up and returned?
The last item, (4) Expectations of Great Espresso, have fallen flat. Still have not been able to produce a quality espresso shot.
I have changed beans, different grinds, tamping pressures, bottled water, etc. The best I can get is a small film at the end of a 25 second pull.
A Nespresso Pod machines produce a better creme than this machine.
While this is an elegant machine, it falls short in delivering quality espresso shots.
It has dual boilers, but unable to control the temperature. The espresso boiler's needle indicates that it has just barely reached "ready" temperature.
The coffee flows quickly, even with a fine grind from a burr grinder, 20b tamp pressure.
It is just not living up to the KitchenAid name or videos.
Any suggestions before it is packed up and returned?
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Rodney. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid