Customer reviews from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Average customer rating
4.5
(1,377 Reviews)
Rating breakdown 1,377 reviews
5 Stars
1,007
4 Stars
186
3 Stars
79
2 Stars
52
1 Star
53
91%of customers recommend this product.
(
1,166 out of
1,282)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Posted by: Rusty
Verified Purchase:Yes
Wasn’t exactly what I wanted ,didn’t want screen saver
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, July 23, 2020
Hi Rusty,
We're so sorry for the confusion! Please feel free to check out our other iPhone SE (2nd gen)/8/7 cases here: bit.ly/OBiSE2Gen
Best,
OtterBox Customer Service Team
We're so sorry for the confusion! Please feel free to check out our other iPhone SE (2nd gen)/8/7 cases here: bit.ly/OBiSE2Gen
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Pat55
Verified Purchase:Yes
This is well worth the investment to keep my new phone perfect
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: GravityFalls
Verified Purchase:Yes
I ordered the Defender thinking it was what I previously had and liked, but I was wrong: This case has a plastic screen which makes using the home button as well as letters close to the edges harder for me to tap hard enough to register. My phone does get dropped a lot which means this case would be desirable, but for the majority of my use, it is frustrating. I will either try to cut away the protective screen or get a Commander case or similar model.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 13, 2020
Hi there,
We're so sorry you're not loving this Defender Series case. The Defender is our most rugged case, but we understand that it's not for everyone. If you're looking for something a little more streamlined, please feel free to check out our other iPhone SE (2nd gen) cases here: bit.ly/OBiSE2Gen
Best,
OtterBox Customer Service Team
We're so sorry you're not loving this Defender Series case. The Defender is our most rugged case, but we understand that it's not for everyone. If you're looking for something a little more streamlined, please feel free to check out our other iPhone SE (2nd gen) cases here: bit.ly/OBiSE2Gen
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jerry C
Verified Purchase:Yes
I’ve used otter box cases ever since I had a IPhone 3GS, there were minor inconveniences that I notice for the longest time, the cover for the mute and charge port are still stressing the rubber out, which over time damages the case, the screen “saver” is a cheap piece of plastic that traps dirt and sand under it, doesn’t make good contact with the screen, and is overall a horrible experience.
The only way I would recommend a otter box to a friend is to also mention what other people do online. Such as removing the screen saver and replacing it with a screen saver that sticks onto the screen, removing the port covers. ETC. It’s very unfortunate that Otterbox never seem to care for the improvements that are needed to make the cases much more functional.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 23, 2020
Hi Jerry,
Thanks for your feedback and for choosing our products over the years! We are sorry that this Defender Series Case is not quite meeting your expectations.
This version of the Defender Series is one of the last that has the built-in screen protector. We moved away from that feature to give customers the choice to add a higher-grade screen protector or go without one. The port covers should go the distance. If they happen to wear over time, we’ll be happy to set up an easy warranty replacement for you.
If you ever have any OtterBox questions, please contact us at the following link. We are happy to help!
https://www.otterbox.com/en-us/contact-us
Happy Holidays,
OtterBox Customer Service Team
Thanks for your feedback and for choosing our products over the years! We are sorry that this Defender Series Case is not quite meeting your expectations.
This version of the Defender Series is one of the last that has the built-in screen protector. We moved away from that feature to give customers the choice to add a higher-grade screen protector or go without one. The port covers should go the distance. If they happen to wear over time, we’ll be happy to set up an easy warranty replacement for you.
If you ever have any OtterBox questions, please contact us at the following link. We are happy to help!
https://www.otterbox.com/en-us/contact-us
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Scully
Verified Purchase:Yes
I bought this new and it came in busted I should have bought a life proof case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 6, 2021
Hi there!
We're sorry to hear that your Defender Series case came in damaged! That's certainly unusual. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Defender Series case came in damaged! That's certainly unusual. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cj22
Verified Purchase:Yes
I buy only otter boxes. This is undoubtedly the worst otter box I have ever purchased. I can’t use the phone when it’s in the box and neither can anyone else in my family. I have purchased these for years. Not anymore. What good is it???
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 19, 2021
Hi there!
We're sorry to hear about your troubles with your Defender Series case! We'd love to hear more details about the issues you're having so we can pass your thoughts up the ladder to our design team. Feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your troubles with your Defender Series case! We'd love to hear more details about the issues you're having so we can pass your thoughts up the ladder to our design team. Feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
Not too happy, stuff got under screen and it was difficult to type
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 9, 2021
Hi, John!
We're sorry to hear that you're not happy with your Defender Series case! While that case is designed to keep your ports protected from dirt and other debris, the rest of the case isn't 100% dustproof. We appreciate your feedback about the dust under the screen, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your OtterBox, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not happy with your Defender Series case! While that case is designed to keep your ports protected from dirt and other debris, the rest of the case isn't 100% dustproof. We appreciate your feedback about the dust under the screen, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your OtterBox, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sb23
Verified Purchase:Yes
Protects your phone very well. Always love otterbox
I would recommend this to a friend!
Written by a customer while visiting otterbox.com