Customer reviews from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Average customer rating
4.5
(1,376 Reviews)
Rating breakdown 1,376 reviews
5 Stars
1,006
4 Stars
186
3 Stars
79
2 Stars
52
1 Star
53
91%of customers recommend this product.
(
1,166 out of
1,282)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Posted by: Burrus99
Verified Purchase:Yes
I bought this case as said was dust proof which couldn't be further from the truth as got big hole for speaker at top of case also at the camera and speakers at bottom. i understand that the iphone 7 is water and dust proof but this lets all dust and bits in which will eventually end up scratching phone and means i have to keep taking apart to clean out. In my eyes false advertising other than that its a good case
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: James 37
Verified Purchase:Yes
I got it a month ago and not happy too many gaps in case phone fills up with dirt dust and sand
Written by a customer while visiting otterbox.com
Posted by: jgai
Verified Purchase:Yes
First, it is durable. However, dirt gets up under the screen and its a mess. It is not very easy to take apart either. I would not recommend this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 28, 2019
Hey jgai,
It's awesome to hear that your Defender series is passing the durability test, but we're sorry that dirt seems to keep infiltrating the unit! As long as the case is usually sealed, dust and debris shouldn't be able to enter so easily, and our friendly Otters would love to further investigate to see what's going on. Please feel free to give them a call at 1-855-688-7269, and they'll gladly solve the conundrum as soon as possible!
Best,
OtterBox Customer Service Team
It's awesome to hear that your Defender series is passing the durability test, but we're sorry that dirt seems to keep infiltrating the unit! As long as the case is usually sealed, dust and debris shouldn't be able to enter so easily, and our friendly Otters would love to further investigate to see what's going on. Please feel free to give them a call at 1-855-688-7269, and they'll gladly solve the conundrum as soon as possible!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sinestra
Verified Purchase:Yes
I had a 5s iPhone that was dropped a lot during the five years that I used it until the battery swelled and I needed to replace the phone with a newer SE model. An Otterbox Defender Series protection case was purchased with that phone and it protected the phone to look like new when I finally replaced it. I had no hesitation to purchase another Defender Series to protect the new SE phone.
This case is a rugged and hefty case that comes with a plastic screen protector built in so that you don't have to buy one separately. It has fairly thick rubber and feels substantial in your hand, but doesn't add a lot of weight to the phone. The case is easy to open if dust gets under it to clean the phone (and the case itself), but that doesn't happen too often since the Defender case is very snug and protects the phone. The case buttons align perfectly to the iPhone buttons and the connection ports.
I used the included belt clip/stand that came with the old case and that plastic clip broke about a year into owning the phone while I was walking down an airport terminal dropping the phone to the hard tile floor, but the phone was well protected during the fall. Otterbox replaced that belt clip/stand for free and it again lasted about another year or so before the clip broke again. I really didn't need to use the clip anymore, but it does make a decent stand for the phone. The clip just has a weak point in the plastic that fatigues after some time of use. After five years the older case was suffering from some fatigue and stretch on the rubber, but that's a lot of use over time.
The new case is virtually the same as the older one with a few slight changes to accommodate the different style of the newer iPhone. The protection covers for the charging port and the sound switch have thicker rubber which is good. The case is thick enough to protect the camera lens on the back, cleans easily and has already protected the phone from a few drops. I have the black color just because it shows less damage marks or wear. I hope that it will last as long as the previous case and so far, after a month or two, it's been doing a great job. Nothing in the plastic or rubber appears to degrade the signal on the phone.
I definitely recommend this case if you are rough on your phone and want good protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Not a good as they used to be. Broken phone
on August 29, 2022
Posted by: Motorman202
Very disappointed. I have been an Otterbox user for many years. I have always used a defender case and it has always protected my phone...until recently. I just put a brand new defender case on my iPhone about 2 weeks ago. Last night I dropped the phone (in the case), it hit my shoe and then bounced onto the ground on the upper right corner...No biggie right? It's in an Otterbox Deffender case! WRONG, it cracked my screen in the upper corner. Just to reiterate, it landed on the corner/side, not the screen. I wish I could recommend this case again, however I will be looking for something stronger...like the otterbox used to be.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 1, 2022
Hey there!
Thanks for being such a longstanding Otter friend and fan throughout the years, we really appreciate the support. We're sorry things didn't go as either of us expected recently.
We put forth every possible effort - from design and materials to manufacturing and post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes. We're unable to offer our product warranty towards the device, as we're not the manufacturer, but we'd really like to help get you a new case for a fresh start on that side of things. If that's something you'd be interested in, please feel welcome to give us a call at 1-855-688-7269 and our team would be glad to help you out.
Warm regards,
OtterBox Customer Service Team
Thanks for being such a longstanding Otter friend and fan throughout the years, we really appreciate the support. We're sorry things didn't go as either of us expected recently.
We put forth every possible effort - from design and materials to manufacturing and post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes. We're unable to offer our product warranty towards the device, as we're not the manufacturer, but we'd really like to help get you a new case for a fresh start on that side of things. If that's something you'd be interested in, please feel welcome to give us a call at 1-855-688-7269 and our team would be glad to help you out.
Warm regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jen21
Verified Purchase:Yes
Protects the phone but it hasn't even been a week and the rubber part of the case stains easily. And it just won't come off. No point of buying a new case if it's just gonna look old and used after a weeks use. (Got the case same day I got my iPhone 7) DONT BUY LIGHT COLORED CASES
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 26, 2016
Hi Jen,
We are sorry that this Defender case is getting a bit discolored and it is not cleaning up well. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to help out in any way that we can.
Best,
OtterBox Customer Service Team
We are sorry that this Defender case is getting a bit discolored and it is not cleaning up well. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to help out in any way that we can.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sparky
Verified Purchase:Yes
I dropped my IPhone 5 18' onto concrete. My phone and case were intact. Why wouldn't I put a Otter Box on my new iPhone 7
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Tough but not the same as the old Defender
on February 15, 2017
Posted by: DJSS
For all my past iPhones (4, 5, 5S), I LOVED the Defender. Now I have an iPhone 7 and the Defender is still tough and break resistant but I cannot press the phone keys with it. It's almost as if there are "2 layers" on the front cover so I have to press really hard for the phone keys to react to my touch. It's tough to press the Home key too. Very frustrating. I'll return it and try the Commuter next to see if that's easier to press the keys. I'll really miss the Defender.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, February 16, 2017
Hi DJSS,
We are sorry that this Defender case is interfering with your iPhone 7 interaction. This is understandably disappointing and we absolutely want to rectify this abnormal dilemma as soon as possible.
If you still have the case please give our helpful Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
We are sorry that this Defender case is interfering with your iPhone 7 interaction. This is understandably disappointing and we absolutely want to rectify this abnormal dilemma as soon as possible.
If you still have the case please give our helpful Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com