Customer reviews from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Average customer rating
4.5
(1,377 Reviews)
Rating breakdown 1,377 reviews
5 Stars
1,007
4 Stars
186
3 Stars
79
2 Stars
52
1 Star
53
91%of customers recommend this product.
(
1,166 out of
1,282)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Posted by: Gijoe589
Verified Purchase:Yes
I have been buying otter box cases for my iPhones all the way back since I had an iPhone 3GS. During that time Otterbox has always made a cut-out where the Apple emblem can be seen. For some inexplicable reason they decided not to do this. This is a dealbreaker for me. Unless they change it back I will no longer buy otterbox anything.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 19, 2020
Hello there!
We're sorry to hear that you're disappointed with your Defender Series case! We appreciate your thoughts about the Apple vanity window, and we'll make sure to pass your feedback along to our Design Team. Since seeing the Apple Logo is a vital part of your case experience, we recommend checking out the Symmetry Series Clear here: https://www.otterbox.com/en-us/iphone-7/symmetry-series-clear-case/77-56719.html#start=1
Best,
OtterBox Customer Service Team
We're sorry to hear that you're disappointed with your Defender Series case! We appreciate your thoughts about the Apple vanity window, and we'll make sure to pass your feedback along to our Design Team. Since seeing the Apple Logo is a vital part of your case experience, we recommend checking out the Symmetry Series Clear here: https://www.otterbox.com/en-us/iphone-7/symmetry-series-clear-case/77-56719.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Christel
Verified Purchase:Yes
M’y iPhone stay on Wright this case
I am ont agree
I am ont agree
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2017
Hey there Christel,
We're sorry to see that the Defender is not meeting expectations. Our friendly Otters would love to grab more details to see if they can help at all, so please feel welcome to follow the link below and submit a support request. We're confident that this case will protect your iPhone for a long time going forward!
https://www.otterbox.fr/fr-fr/support
Sincerely,
OtterBox Customer Service Team
We're sorry to see that the Defender is not meeting expectations. Our friendly Otters would love to grab more details to see if they can help at all, so please feel welcome to follow the link below and submit a support request. We're confident that this case will protect your iPhone for a long time going forward!
https://www.otterbox.fr/fr-fr/support
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
They included a plastic covering with this case that can’t be taken off which makers it hard to use/press on the screen of you phone. Why can’t it just be the case and that’s it?! Don’t buy unless you like wasting money.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 24, 2024
Hello, Jeanelle! We certainly apologize for any confusion. The Defender Series case for the iPhone 7/8/SE features a built in screen protector. If our Customer Service Team may assist with any questions, please feel free to reach out as we are always happy to help!
Written by a customer while visiting otterbox.com
Posted by: Brandon1
Verified Purchase:Yes
I had a realtree case for my iPhone 5 and on the back it has a circular hole that allows to show the apple on the back of the phone. I loved this case. So I upgraded to the iPhone 7 and ordered a new case and was excited to get it except when I opened the package and saw that otterbox has removed the circular hole and it now does not show the apple. That was a big change that made me return the case for a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 11, 2016
Hi Brandon,
We are sorry that not having the Apple window on the back of this Realtree Defender was a deal breaker for you. We will be sure to pass your feedback on to our design team for future consideration. We truly hope that this one disappointing experience does not discourage you from considering our products down the road. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
We are sorry that not having the Apple window on the back of this Realtree Defender was a deal breaker for you. We will be sure to pass your feedback on to our design team for future consideration. We truly hope that this one disappointing experience does not discourage you from considering our products down the road. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: laura
Verified Purchase:Yes
I was looking purchase an Otterbox case and someone had told me that this particular case would fit my child's phone. I was very happy and excited that I had finally found this camouflage case! Well, it did not fit. I was highly disappointed.
I wish that OtterBox would have a case that fits the Apple iPhone plus models. Specifically, the Realtree camouflage cases, as this is the new thing these days.
You lost a customer who was an absolute fan of OtterBox cases.
I wish that OtterBox would have a case that fits the Apple iPhone plus models. Specifically, the Realtree camouflage cases, as this is the new thing these days.
You lost a customer who was an absolute fan of OtterBox cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 20, 2017
Dear Laura,
We apologize that this iPhone 7/8 RealTree Camo case did not end up fitting your child's phone! Historically, OtterBox has never designed camouflage cases for any of the plus-sized iPhones, but we'll be happy to pass your feedback along to our product design team for future consideration. Our records show that we already have a return processing for you, and we're sorry to see you go. If you have any future OtterBox questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they’ll always do what they can to help out!
Best,
OtterBox Customer Service Team
We apologize that this iPhone 7/8 RealTree Camo case did not end up fitting your child's phone! Historically, OtterBox has never designed camouflage cases for any of the plus-sized iPhones, but we'll be happy to pass your feedback along to our product design team for future consideration. Our records show that we already have a return processing for you, and we're sorry to see you go. If you have any future OtterBox questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they’ll always do what they can to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Fritz
Verified Purchase:Yes
I dined´t like the colours if the case. The pinkish part seemed more white on the website.
I have a good friend who convinced so I bought it.
Unfortunately I had to pay the shipping fees to send it back which was quite expensive.
I have a good friend who convinced so I bought it.
Unfortunately I had to pay the shipping fees to send it back which was quite expensive.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 23, 2020
Hi there!
We're sorry to hear about any disappointment with your Defender Series case! While we try to ensure the photos on our website are as accurate as possible, differences in displays and monitor settings can lead to the occasional inconsistency. We'll be sure to get your feedback passed up the ladder!
Best,
OtterBox Customer Service Team
We're sorry to hear about any disappointment with your Defender Series case! While we try to ensure the photos on our website are as accurate as possible, differences in displays and monitor settings can lead to the occasional inconsistency. We'll be sure to get your feedback passed up the ladder!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
No good with iPhone 7
on March 9, 2017
Posted by: DAS26
I got this case and to start off the case looked a year old in 2 days. Otter box was great and replaced it with a dark boring color. Then I was on the phone with Apple nonstop and Verizon. Could not figure out why nobody could hear me and my customers got so frustrated, I almost lost business. Finally I talked to someone who had a similar problem. I ditched the case and life got back to normal. I wanted good protection, but not at the expense of my livelihood. Never another otter box!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 9, 2017
Hi DAS26,
We are sorry that this Defender case was making it difficult for others to hear you. We completely understand why this would be frustrating but we assure you that this is not at all typical.
If you happen to still have the case lying around somewhere we would love to get to the bottom of this mystery. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Defender case was making it difficult for others to hear you. We completely understand why this would be frustrating but we assure you that this is not at all typical.
If you happen to still have the case lying around somewhere we would love to get to the bottom of this mystery. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LadyDi
Verified Purchase:Yes
Bought this for my self. I’v had the phone a Year should of bought this case when I got the phone.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 4, 2018
Hi LadyDi!
We're so excited to hear that you're falling in love with the Defender series! At least, that's what we hope, as the one-star rating you provided is actually the lowest score out of five.
If you do have any qualms concerning the product, please feel welcome to contact our reliable Otters at 1-855-688-7269. They'll always be willing to help out!
Warmly,
OtterBox Customer Service Team
We're so excited to hear that you're falling in love with the Defender series! At least, that's what we hope, as the one-star rating you provided is actually the lowest score out of five.
If you do have any qualms concerning the product, please feel welcome to contact our reliable Otters at 1-855-688-7269. They'll always be willing to help out!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com