Customer reviews from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Average customer rating
4.5
(1,377 Reviews)
Rating breakdown 1,377 reviews
5 Stars
1,007
4 Stars
186
3 Stars
79
2 Stars
52
1 Star
53
91%of customers recommend this product.
(
1,166 out of
1,282)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Posted by: Rick P
Verified Purchase:Yes
This would be a good product if it weren’t for a poor belt clip. The unit is constantly falling off my belt and hitting the floor. The belt clip should be a full canvas loop that you slip your belt through it, not the jaw type. Lousy design.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2020
Hi Rick,
We're so sorry this belt clip isn't meeting your expectations this time around. We designed this holster with specific dimensions to maximize protection and functionality, but we understand where you're coming from.
We'd love to learn more about your situation so we can figure out the best way to help. Please feel free to reach out to us below, and we'll dive in with the assist. If needed, we can easily set up a warranty!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this belt clip isn't meeting your expectations this time around. We designed this holster with specific dimensions to maximize protection and functionality, but we understand where you're coming from.
We'd love to learn more about your situation so we can figure out the best way to help. Please feel free to reach out to us below, and we'll dive in with the assist. If needed, we can easily set up a warranty!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Hold up to tough conditions but..
on November 5, 2021
Posted by: Jalapeño
It’s great for drop resistance, got one for me, my dad, and my brother. The only complaint we all have is that dust and water easily gets behind the screen protector and makes it hard to read. as well as you can’t touch when there’s water behind the screen protector. The cameras are both exposed and get dust and dirt all over them, this is where dust mainly enters the case from. Other wise we are all very happy with the cases, just wise that they alias a case that covers all cameras as they will now get skratched and dust gets in.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steven87
Verified Purchase:Yes
I just wanted to let everyone know, that this is a nice looking case, however the back picture on the back of the case peels off. Whomever put the picture on the case, didn't put it on right because it peels off. When I place the phone in my pants and take it out, the picture peels up because the picture wasn't formatted right.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 26, 2016
Hi Steven,
We’re sorry that the Realtree design peeled on this Defender case. This is very unusual but we are glad to see that we already have a warranty replacement in the works. As soon as your new case leaves our warehouse you will receive an email with tracking information. Of course, if you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We’re sorry that the Realtree design peeled on this Defender case. This is very unusual but we are glad to see that we already have a warranty replacement in the works. As soon as your new case leaves our warehouse you will receive an email with tracking information. Of course, if you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: dallasdawg45
Verified Purchase:Yes
I bought this a week ago and it came with the screen protector ripped into two pieces
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 5, 2017
Hi dallasdawg45,
We are truly sorry that the screen protector on this Defender case arrived damaged. We fully understand why this is disappointing and we absolutely want to rectify this unusual predicament as soon as possible.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
We are truly sorry that the screen protector on this Defender case arrived damaged. We fully understand why this is disappointing and we absolutely want to rectify this unusual predicament as soon as possible.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dissatisfied customer
Verified Purchase:Yes
I purchased this case however when I went to put it on my iPhone 7s it did not fit. I was extremely disappointed ! The details were not as specific to what style iPhone and according to your description it should have fit! I am requesting a full refund. I will never order again the shipping took over three weeks!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 8, 2020
Hi there,
We're bummed to hear you're not loving this Defender Series case.
This is strange to hear because this case was designed to fit the iPhone 7/8 perfectly. We're wondering if you have another model phone. We'd be happy to set you up with a return as long as you're still in the 30-day window. Please feel free to give us a call at 1-855-688-7269 and we'd love to help.
Cheers,
OtterBox Customer Service Team
We're bummed to hear you're not loving this Defender Series case.
This is strange to hear because this case was designed to fit the iPhone 7/8 perfectly. We're wondering if you have another model phone. We'd be happy to set you up with a return as long as you're still in the 30-day window. Please feel free to give us a call at 1-855-688-7269 and we'd love to help.
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Deborah
Verified Purchase:Yes
Purchased for my granddaughter because I have one and she loves it.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, May 23, 2019
Dear Deborah,
We're truly thrilled to see that your granddaughter is loving the Defender series! At least, that's what we're hoping, as the one-star rating you provided is actually the lowest score out of five.
If you are experiencing any issues or concerns, please don't hesitate to reach out to our friendly Otters at 1-855-688-7269. They're always excited to help out!
Kindly,
OtterBox Customer Service Team
We're truly thrilled to see that your granddaughter is loving the Defender series! At least, that's what we're hoping, as the one-star rating you provided is actually the lowest score out of five.
If you are experiencing any issues or concerns, please don't hesitate to reach out to our friendly Otters at 1-855-688-7269. They're always excited to help out!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rico
Verified Purchase:Yes
No where in the picture does it show the “screen protector” part of it nor does anywhere in the item description does it mention it. I had to take it off bc it wasn’t letting me use my phone properly (fingerprint/ typing)
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 12, 2024
Hello, Rico! The Defender Series case for the iPhone 8/7 and 2nd generation/3rd generation SE devices does indeed feature a built in screen protector. If this feature is giving you difficulties, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Rachel
Verified Purchase:Yes
Does the job it is intended as I knew it would having had one before and loved it, however, the colour is really disappointing! I appreciate Colours are limited for the I8 at this stage but the colour I wanted was out of stock. Unfortunately I had to still order one as needed to use my phone with a ‘child proof’ super strong case. Whilst the darker purple colour on the back is ok, I find the pink at the front a ghastly shade! Should have gone with the grey/blue or even plain black alternative as really don’t like the look. Sadly With no alternative phone to use, I couldn’t wait on the time it would take to return and receive an alternative.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2017
Dear Rachel,
We're so happy to see that your iPhone feels safe and secure within our Defender case! We apologize that the color wasn't exactly what you expected. While we attempt to display the most accurate representations of our case designs online, unfortunately, sometimes things can get lost in translation due to different monitors, etc. If you have any further OtterBox queries, please feel welcome to follow the link below to file a support request, and one of our friendly Otters will get back to you as soon as possible!
https://www.otterbox.co.uk/en-gb/support
Regards,
OtterBox Customer Service Team
We're so happy to see that your iPhone feels safe and secure within our Defender case! We apologize that the color wasn't exactly what you expected. While we attempt to display the most accurate representations of our case designs online, unfortunately, sometimes things can get lost in translation due to different monitors, etc. If you have any further OtterBox queries, please feel welcome to follow the link below to file a support request, and one of our friendly Otters will get back to you as soon as possible!
https://www.otterbox.co.uk/en-gb/support
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com