Customer reviews from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Average customer rating
4.5
(1,377 Reviews)
Rating breakdown 1,377 reviews
5 Stars
1,007
4 Stars
186
3 Stars
79
2 Stars
52
1 Star
53
91%of customers recommend this product.
(
1,166 out of
1,282)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Customer Rating
4
Love the Case. Light colors get dirty really quick
on December 15, 2016
Posted by: ramcp
Verified Purchase:Yes
I love this style of case. This is now the third case I have bought and the third phone it has protected! I have always bought the black cases, but I decided to go with the mint color this time. I love the color, but it got dirty almost immediately. And I haven't been able to get it clean. So that's disappointing, and probably means I'll be buying a darker one when it gets too bad. I recommend the case, but not the color.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TimOtterbox64
Verified Purchase:Yes
I like the Otterbox but, not as much as my previous one. The rubber shell was a lot harder than my previous one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Fingerprint sensor does NOT work 90% of the time
on April 16, 2017
Posted by: Ella
I hate that this case has a protector over the screen. I used an otterbox on my iphone 5 for over three years and loved it, mainly because I can't afford to get my screen fixed every time I drop my phone and I am EXTREMELY careful with my devices to begin with. But since I picked this one without realizing that it had a screen protector film thing on it I was annoyed to find that the fingerprint reader does not work very well at all. I can 10 out of 10 times use it for unlocking my phone without the case on but only 1 out of 10 times with the case on. If that. It is so frustrating. I have tried cleaning the inside and outside of the case frequently, including my phone, with every method imaginable. I am so aggravated!
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
2
protection vs.not being able to use your phome
on April 30, 2017
Posted by: arnold3186
Verified Purchase:Yes
I had a defender series for my iPhone 5 and it worked great. For the iPhone 7 the protection is still there but now it's difficult to hear. Both when holding the phone to your ear and during facetime. Not real happy with this case for the iPhone 7
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 1, 2017
Hi Arnold,
We appreciate your feedback! We’re sorry that this Defender case is hindering the audio on your iPhone 7. We fully understand why this would be disappointing and we absolutely want help with this unusual dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement set up!
Best,
OtterBox Customer Service Team
We appreciate your feedback! We’re sorry that this Defender case is hindering the audio on your iPhone 7. We fully understand why this would be disappointing and we absolutely want help with this unusual dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement set up!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Karen
Verified Purchase:Yes
Fits my new phone perfectly. Love the color-exactly as pictured.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alyssa2007
Verified Purchase:Yes
I really like this case it comes in handy and and it protects the phone really good
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tobysdad
Verified Purchase:Yes
Unfortunately my dad had a great deal of trouble pressing the home button on his iPhone (big thumb) and couldnt use the volume buttons either. Hoping to send to back but no idea how.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 12, 2020
Hi there!
We're sorry to hear that your Dad was having some trouble with that Defender Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, our Customer Service Team would be happy to get you taken care of with a return. Please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear that your Dad was having some trouble with that Defender Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, our Customer Service Team would be happy to get you taken care of with a return. Please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: donna
Verified Purchase:Yes
I purchased the wrong size case and sent it back. I'm still waiting on my credit. Can you look into this?
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , October 2, 2020
Hi, Donna!
Your return is currently in transit to us. Once we receive that package at our warehouse, we can begin processing your return. After we get it, we expect about 3-5 business days for you to see your refund in your account! If you have any other questions, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Your return is currently in transit to us. Once we receive that package at our warehouse, we can begin processing your return. After we get it, we expect about 3-5 business days for you to see your refund in your account! If you have any other questions, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com