Customer reviews from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Average customer rating
4.5
(1,377 Reviews)
Rating breakdown 1,377 reviews
5 Stars
1,007
4 Stars
186
3 Stars
79
2 Stars
52
1 Star
53
91%of customers recommend this product.
(
1,166 out of
1,282)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Posted by: Scott
Verified Purchase:Yes
This Defender series case is well worth the money. The grey and blue color is a nice
color instead of the boring black. Easy to put on and the extra screen coverage at the top and bottom protect the phone much better than other series. Only con is the plastic screen protector. Nice feature but not as clear and slick feeling like a tempered glass
one. Overall, great case! (Otterbox, make these in USA like they used to be! Not China!)
color instead of the boring black. Easy to put on and the extra screen coverage at the top and bottom protect the phone much better than other series. Only con is the plastic screen protector. Nice feature but not as clear and slick feeling like a tempered glass
one. Overall, great case! (Otterbox, make these in USA like they used to be! Not China!)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ross
Verified Purchase:Yes
Work in a very dirty environment and dirt has worked it’s way under the plastic screen protector unfortunately. I’m going to take the plastic out and put a glass screen protector. It also makes my finger print scanner not work. The rest of it really protects my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 8, 2023
Hey there, Ross! We're sorry to hear this Defender Series case wasn't exactly what you were expecting. We do recommend the occasional cleaning with warm water and mild soap to keep dirt and dust out of your case. We also don't recommend making any alterations, as this can affect the integrity of the case. If you're having some trouble with the fingerprint sensor, you can fix this by going into your device setting and resetting those fingerprint settings with the case on your phone. If this case isn't what you were hoping for, you might be interested in our Commuter Series case and pairing that with one of our trusted screen protectors. Please feel free to give our Otters a call at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: focussaint
Verified Purchase:Yes
Otterbox is well known for their quality and this case is no exception. The materials and design will likely prevent any damage to the phone from reasonable impacts and handling errors. This comes at a cost of being bulky. The iPhone 7 is already a large phone for my taste; adding it to this case makes it huge. It doesn't fit comfortably in any pants I own and the rubber coating prevents getting it in our out of my pockets without significant effort. I'm looking for another case to replace this one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 21, 2016
Hi focussaint,
We are sorry that the Defender case is a bit too bulky for your comfort level. It sounds like you may be more interested in our Commuter or Symmetry style case as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox products.
http://www.otterbox.com/en-us/iphone-7/commuter-series-case/apl4-iph16.html#start=2
http://www.otterbox.com/en-us/iphone-7/symmetry-series-case/apl28-iph16.html#start=1
Of course, if you have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry that the Defender case is a bit too bulky for your comfort level. It sounds like you may be more interested in our Commuter or Symmetry style case as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox products.
http://www.otterbox.com/en-us/iphone-7/commuter-series-case/apl4-iph16.html#start=2
http://www.otterbox.com/en-us/iphone-7/symmetry-series-case/apl28-iph16.html#start=1
Of course, if you have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: srjames98
Verified Purchase:Yes
Although it fits my phone the hole on the back of the case is in the wrong place and does not allow the Apple logo to be seen. Very disappointing!
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , May 20, 2020
Hi there!
We're sorry to hear about any disappointment with your Defender Series case! We try to ensure that the vanity window misalignment for the iPhone SE (2nd Gen) is clearly documented, so we'll be sure to pass your feedback about the confusion passed up the ladder. Keep in mind, that issue is purely cosmetic, and it should not impact the protective abilities of your case. If you run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any disappointment with your Defender Series case! We try to ensure that the vanity window misalignment for the iPhone SE (2nd Gen) is clearly documented, so we'll be sure to pass your feedback about the confusion passed up the ladder. Keep in mind, that issue is purely cosmetic, and it should not impact the protective abilities of your case. If you run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nunya Biznes
Verified Purchase:Yes
There were NO instructions with this--only a bunch of useless pictures. AND THEN, they started bulling me to give them a review.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 8, 2021
We're sorry to learn that you felt so frustrated with the installation of the Defender Series Case, as well as our email communication requesting a product review to help other folks make an informed purchase decision.
We'll be sure to share these points of contention with the appropriate teams, and if we can ever be of any Otter assistance down the road please feel welcome to reach us at 1-855-688-7269 and we'll always be happy to help.
Kindly,
OtterBox Customer Service Team
We'll be sure to share these points of contention with the appropriate teams, and if we can ever be of any Otter assistance down the road please feel welcome to reach us at 1-855-688-7269 and we'll always be happy to help.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: bran1376
Verified Purchase:Yes
Bought this for my wife's new iPhone 7. Otterbox Defender series cases are rough and tough to handle whatever you can throw at them. We've had only Otterbox Defender series cases and they have never let us down for our past combined 6 phones.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bkings001
Verified Purchase:Yes
I have only had it for a couple days and it is already starting to fade and become discolored. The case itself is fine but the purpose of the purchase was for the style it. It is going to look like a mess in about a month.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 5, 2016
Hi Bkings001,
We are sorry that this Defender is losing its color. This is certainly not a typical OtterBox experience and we definitely want to help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We are sorry that this Defender is losing its color. This is certainly not a typical OtterBox experience and we definitely want to help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: bry030
Verified Purchase:Yes
When the product description said it had a screen protector I didn't realize that the protector was attached to the case. I thought it would be a separate piece I stick on my phone screen. I have to press very hard to get the phone to respond because of this. Otherwise the case is great.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com