Customer reviews from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Average customer rating
4.5
(1,377 Reviews)
Rating breakdown 1,377 reviews
5 Stars
1,007
4 Stars
186
3 Stars
79
2 Stars
52
1 Star
53
91%of customers recommend this product.
(
1,166 out of
1,282)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Customer Rating
1
Otter Box Defender Touch ID Issue
on July 7, 2022
Posted by: Kevin c
I’d sensor stretches and comes un glued letting in dust and dirt. Also wrinkles causing in accurate finger print
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 8, 2022
Hi, Kevin!
Hey, Kevin!
We're sorry to hear about your trouble with your Defender Series! We appreciate your feedback about the Home Button film, and we'll be sure to let our design team know about your troubles. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Hey, Kevin!
We're sorry to hear about your trouble with your Defender Series! We appreciate your feedback about the Home Button film, and we'll be sure to let our design team know about your troubles. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not what it seems
on January 13, 2023
Posted by: TBlend
The lack of quality in this case was a big surprise. My old Defender saved my iPhone 5 from an entire year of abuse in a very bad climate. This new Defender cracked in three places shortly after purchase...I dropped it on it's corner on a rug over a wooden floor. For something that's supposed to protect my very expensive phone, I am impressed, badly. Also, the port covers don't fit well, but that doesn't matter since they've all fallen off. Badly done Otterbox.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 19, 2023
Oh no! We're so sorry to learn about your frustration experience with the Defender Series case. We put forth every possible effort--from design and materials to manufacturing and post-production testing to ensure our cases will provide the very best protection available, but unfortunately, there are still some variables we're unable to predict. The good news is we have a fantastic product warranty! If you could please give our customer service team a call at 1-855-688-7269, they'd be more than happy to get the ball rolling on a replacement case for you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Built like a TANK
on February 18, 2023
Posted by: RailroadRunner
I’ve had this case for the better part of 6 years, taking it from my previous iPhone to my current one. Of course, 6 years takes it toll, with accidental drops, fidgeting, and getting thrown by my little brother.
Last year, I was involved in a major train derailment in Missouri. I got two busted knees, but that phone case took being launched and stepped on, and barely blinked! There’s one crack in the plastic, but my phone survived with only a scratched screen.
OtterBox, whatever you’re doing, keep doing it! Just moved on to a new case (second one in 12 years), and I know it’ll last me ages
Last year, I was involved in a major train derailment in Missouri. I got two busted knees, but that phone case took being launched and stepped on, and barely blinked! There’s one crack in the plastic, but my phone survived with only a scratched screen.
OtterBox, whatever you’re doing, keep doing it! Just moved on to a new case (second one in 12 years), and I know it’ll last me ages
Written by a customer while visiting otterbox.com
Posted by: Denise
Verified Purchase:Yes
I have purchased the Defender Otterbox Cases for my iPhones, since I started purchasing these phones. I’ve never had a broken screen or problem using this case. I wear them out, but the definitely protect my delicate phone inside all the protective layers. I’ll never buy another case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Justin
Verified Purchase:Yes
The rubber is soft and tears off with little use. So the charging port is not protected for long.
Response from otterbox.comBy OtterBox, Customer Service Support, June 5, 2023
Hey there Justin! We're sorry to hear about this unusual situation with your Defender Series case. Thankfully, we have an awesome product warranty policy, and we would be happy to get a replacement sent your way! Just give us a ring at 1-855-688-7269 and one of our friendly Otters will take care of you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The Defender is very rugged - however, with this one it’s really had to push the iPhone buttons through the Defender case, especially the trash button on email, and to some extent the volume buttons (they don’t make good contact with the iPhone buttons. Never had these problems with older Defender boxes for older iPhone SE’s
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 7, 2023
Hey there, David! We apologize for any trouble you've had with the Defender Series case for your iPhone SE. We get how that could be a bit discouraging. However, if you're noticing those buttons to be a bit stiff, we find that things will loosen up a bit with some additional use. If this problem continues though, please don't hesitate to give our customer service team a buzz at 1-855-688-7269 and they'd be more than happy to look into your case replacement options under our amazing product warranty.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Best case
on October 7, 2023
Posted by: connor14
My phone goes through it and tumbles on concrete and gets thrown across rooms and everything else. No crack ever formed best case for your phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ssrobi
Verified Purchase:Yes
Wonderfully secure and continues to live up to OtterBox reputation. Looks great and keeps the cell phone safe!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com