Customer reviews from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Average customer rating
4.5
(1,377 Reviews)
Rating breakdown 1,377 reviews
5 Stars
1,007
4 Stars
186
3 Stars
79
2 Stars
52
1 Star
53
91%of customers recommend this product.
(
1,166 out of
1,282)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Posted by: Qqqq
Verified Purchase:Yes
It is a good case but it seems to me that it breaks easily considering I haven’t even had it a month and it’s already broke
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 20, 2018
Hey Qqqq,
Oh no! We're sorry to hear that this Defender series wasn't quite up to the task of protecting your iPhone! We try to train our cases to be the toughest guards around, and our Otter soldiers would love to get that one reinstated with a quick warranty replacement. Just give them a ring at 1-855-688-7269, and they'll send you a tenacious new case that we're confident should keep your device safe for a long time going forward!
Best,
OtterBox Customer Service Team
Oh no! We're sorry to hear that this Defender series wasn't quite up to the task of protecting your iPhone! We try to train our cases to be the toughest guards around, and our Otter soldiers would love to get that one reinstated with a quick warranty replacement. Just give them a ring at 1-855-688-7269, and they'll send you a tenacious new case that we're confident should keep your device safe for a long time going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mall
Verified Purchase:Yes
I’ve had this exact case on my iPhone 4 & 5 with no issues. For my 8, the plastic part of the screen was bowed up and very difficult to use to where I had to finally just cut out the clear plastic cover so I could access the buttons around the edge of my screen. I like the change in rubber around the outside, it’s much grippier. Overall I’m happy with it, but I did have to modify to make it work properly.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, February 22, 2018
Hey Mall,
We're sorry to hear that the screen protector on that Defender series was having trouble connecting properly! This is definitely a curious situation, since normally the integrated plastic sits flush against the phone display. Had you contacted us, we would have loved to send you a replacement case, but removing a crucial part of the case can void the warranty. Nonetheless, we'd love to help in any way we can, so please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to take a look at your warranty options!
Best,
OtterBox Customer Service Team
We're sorry to hear that the screen protector on that Defender series was having trouble connecting properly! This is definitely a curious situation, since normally the integrated plastic sits flush against the phone display. Had you contacted us, we would have loved to send you a replacement case, but removing a crucial part of the case can void the warranty. Nonetheless, we'd love to help in any way we can, so please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to take a look at your warranty options!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Linda
Verified Purchase:Yes
I think it may be too big for my phone. It’s hard to access the mute switch and you have to press very hard to use the volume and power buttons. The screen protector makes the touch screen much less responsive. I had this case for my iPhone 4 and liked it for years. Disappointed in this one ......
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 26, 2018
Dear Linda,
We're sorry to hear that this Defender series is not fitting seamlessly with your iPhone! As long as you definitely have the iPhone 7 or iPhone 8, the unit should pair perfectly with the device. It does sound like there is some sort of misalignment issue going on with this specific combination, and our Otter detectives would love to investigate further. Please feel free to call them at 1-855-688-7269, and they'll solve this mystery to get you back on track to maximum protection as soon as possible!
Best,
OtterBox Customer Service Team
We're sorry to hear that this Defender series is not fitting seamlessly with your iPhone! As long as you definitely have the iPhone 7 or iPhone 8, the unit should pair perfectly with the device. It does sound like there is some sort of misalignment issue going on with this specific combination, and our Otter detectives would love to investigate further. Please feel free to call them at 1-855-688-7269, and they'll solve this mystery to get you back on track to maximum protection as soon as possible!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chris
Verified Purchase:Yes
Just bought for my new IPhone , but had on my old iPhone so long ( a few years) ,I wore out the case and dropped phone a few times a week but never a scratch, chip or crack on phone. I work outside and am rough on my phone. I finally upgraded phone because I needed more than 16 gigabytes. Old phone still looks like the day I bought it.
Only issue is if I used phone with wet finger or got water near main button, capillary action would pull water under protective plastic screen and phone would have trouble detecting my fingers where there was water. Not a big deal just annoying to take case off and dry. Important thing is phone never got damaged. Plastic screen got a bit worn out and scratched after years of being around sand and dirt but phone still perfect.
Only issue is if I used phone with wet finger or got water near main button, capillary action would pull water under protective plastic screen and phone would have trouble detecting my fingers where there was water. Not a big deal just annoying to take case off and dry. Important thing is phone never got damaged. Plastic screen got a bit worn out and scratched after years of being around sand and dirt but phone still perfect.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JenK
Verified Purchase:Yes
I purchased this case online and found the product very bulky. Also the home key doesn’t work sometimes which I’ve never had with any of the otter boxes I’ve had before. Disappointing
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 2, 2018
Hi JenK,
Sorry to see that you're not totally falling in love with the Defender series! If you're looking for something a little sleeker, we might suggest taking a peek at our Symmetry case, which offers excellent protection in a slimmer fashion. Check it out by following the link below!
On the other hand, if you're willing to give this case another chance, our handy Otters will be more than happy to find a quick fix for that strange home button issue. Just give them a call at 1-855-688-7269 and they'll set up a warranty replacement right away!
https://www.otterbox.com/en-us/iphone-8-7/symmetry-series-case/apl28-iph16.html?dwvar_apl28-iph16_color=20#start=6
Best,
OtterBox Customer Service Team
Sorry to see that you're not totally falling in love with the Defender series! If you're looking for something a little sleeker, we might suggest taking a peek at our Symmetry case, which offers excellent protection in a slimmer fashion. Check it out by following the link below!
On the other hand, if you're willing to give this case another chance, our handy Otters will be more than happy to find a quick fix for that strange home button issue. Just give them a call at 1-855-688-7269 and they'll set up a warranty replacement right away!
https://www.otterbox.com/en-us/iphone-8-7/symmetry-series-case/apl28-iph16.html?dwvar_apl28-iph16_color=20#start=6
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Spindy
Verified Purchase:Yes
The design is even nicer than it looks in the picture. Plus it feels lighter than my previous otter box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chops1207
Verified Purchase:Yes
This is the second otter box I’ve bought. The case is very good and I have full confidence in it. Only slight downfall is that I am a scaffolder and I’m constantly taking off the case to get the dust out of it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wanda
Verified Purchase:Yes
Not able to work the screen easily. Only used it for 1 day and removed it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 26, 2018
Hi Dmvwitch,
Sorry to hear that this Defender screen protector was preventing you from having a crisp interaction with your iPhone display! It sounds like this plastic shield may be sitting a little too high above your device, and our handy Otters would love to fix things up with a warranty replacement. Just give them a call at 1-855-688-7269, and they'll get this started right away!
Best,
OtterBox Customer Service Team
Sorry to hear that this Defender screen protector was preventing you from having a crisp interaction with your iPhone display! It sounds like this plastic shield may be sitting a little too high above your device, and our handy Otters would love to fix things up with a warranty replacement. Just give them a call at 1-855-688-7269, and they'll get this started right away!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com