Customer reviews from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Average customer rating
4.5
(1,376 Reviews)
Rating breakdown 1,376 reviews
5 Stars
1,006
4 Stars
186
3 Stars
79
2 Stars
52
1 Star
53
91%of customers recommend this product.
(
1,166 out of
1,282)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Posted by: Pamac1969
Verified Purchase:Yes
Very disappointed
Front screen sits off the iPhone face so had to push harder which didn’t work.
Went back to life proof case
Front screen sits off the iPhone face so had to push harder which didn’t work.
Went back to life proof case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 26, 2018
Hey Pamac1969,
We're so sorry to see that this Defender series didn't end up working out for you, and that you felt your best option would be to go down a different protective path! It sounds like that screen protector was sitting a little farther away from your phone display than we would normally prefer. Had you contacted our friendly Otters, they would have been more than happy to set you up with a warranty replacement. If you still have the case sitting around, please feel welcome to contact us by following the link below, and we'll do what we can to get you back on track to maximum security!
https://www.otterbox.asia/support
Sincerely,
OtterBox Customer Service Team
We're so sorry to see that this Defender series didn't end up working out for you, and that you felt your best option would be to go down a different protective path! It sounds like that screen protector was sitting a little farther away from your phone display than we would normally prefer. Had you contacted our friendly Otters, they would have been more than happy to set you up with a warranty replacement. If you still have the case sitting around, please feel welcome to contact us by following the link below, and we'll do what we can to get you back on track to maximum security!
https://www.otterbox.asia/support
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sammygirl84
Verified Purchase:Yes
The case itself is sturdy and feels secure. I am less impressed with the plastic screen protector as it makes using the screen a lot more clumsy. It doesn’t sit flush against the phone screen so makes an annoying tapping noise and a lot of the time I have to re-type things because it doesn’t pick up what I have tapped. Don’t know how long I will be able to put up with that.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 30, 2018
Hey Sammygirl84,
We're sorry to see that this Defender screen protector and your iPhone seem to be literally bumping heads! It sounds like this case might be wrestling with what we call a "trampoline gap," which results in the integrated screen shield sitting a little too high above the phone display. Fortunately, our friendly Otters are confident that a brand-new replacement should smooth things out, so please feel welcome to call them at 1-855-688-7269. They'll launch a warranty claim so that you can get back to sturdy device security as soon as possible!
Sincerely,
OtterBox Customer Service Team
We're sorry to see that this Defender screen protector and your iPhone seem to be literally bumping heads! It sounds like this case might be wrestling with what we call a "trampoline gap," which results in the integrated screen shield sitting a little too high above the phone display. Fortunately, our friendly Otters are confident that a brand-new replacement should smooth things out, so please feel welcome to call them at 1-855-688-7269. They'll launch a warranty claim so that you can get back to sturdy device security as soon as possible!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: J jams
Verified Purchase:Yes
I bought that about a month and a half ag and can’t use it. It doesn’t recognize my touch, or add a bunch on 1 letter. Which is sad cause I usually love you products. So for now I don’t have a case!!!! Can’t afford it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 29, 2019
Hey J jams,
It is so odd that the screen protector on this Defender series refuses to recognize your touch, and we dearly apologize that this is happening. Our Otter super-sleuths would love to further investigate so that you can get back to maximum protection A.S.A.P., so please don't hesitate to call them at 1-855-688-7269. We're confident that they can solve this mystery in record time!
Best,
OtterBox Customer Service Team
It is so odd that the screen protector on this Defender series refuses to recognize your touch, and we dearly apologize that this is happening. Our Otter super-sleuths would love to further investigate so that you can get back to maximum protection A.S.A.P., so please don't hesitate to call them at 1-855-688-7269. We're confident that they can solve this mystery in record time!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: jsturni1
Verified Purchase:Yes
2nd Defender I have purchased and I certainly admire the sense of security it gives me. Its case seems a bit too rigid near the power button and requires a bit more effort to press than I'd like.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: GrumpyPotoo
Verified Purchase:Yes
Much lower quality than previous OtterBox cases. The hard plastic is cheaper and the mold isn’t flush against my phone edges, especially at the home button. As a result it catches on things including my thumbs. The soft part of the case was also cheaper and could clearly see deformities from the molding process. Also the charging/earbud port flap is already ripping off less than a month of use. Makes me nervous about the over all claims that OtterBox says about the shock resistance and if it can actually effectively protect my phone like previous OtterBox cases again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 29, 2022
We appreciate the candid feedback and are very sorry that you've had such a lackluster experience with your most recent Defender Series Case. Although things haven't gone as either of us expected, we assure you that our commitment to quality has never been stronger and we're confident that a brand-new warranty replacement will restore your confidence.
Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Wish product description was more complete
on July 8, 2022
Posted by: Murray
I assumed too much when I read the description that it stops dirt, dust and lint from getting into jacks and ports. It does, but it doesn't do much to prevent dirt and dust from getting under screen protector. Sharing so others don't make the same mistake. The opening at the top of the screen (for the camera + mic) has no protector over it, so dust and dirt get under easily and all over the screen. There is also no protector over the opening for the camera in the back. This case isn't suitable for my dusty work environment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 11, 2022
We're sorry to hear you've been struggling with such debris infiltration underneath the integrated screen protector of the Defender Series Case. Although the port covers of the case will keep dust out of those areas, you are correct that this isn't a fully-enclosed unit.
Sounds like you work in a fairly dusty area, so not certain it would resolve the issue at hand, but we'd be more than happy to help get you set up with a brand-new warranty replacement case to see if it cinches things down slightly to help keep such things to a minimum.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Sounds like you work in a fairly dusty area, so not certain it would resolve the issue at hand, but we'd be more than happy to help get you set up with a brand-new warranty replacement case to see if it cinches things down slightly to help keep such things to a minimum.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Best cases out there !!!
on September 16, 2016
Posted by: Dccranford22
I bought this case for my new iPhone 7 and I'm happy that I did
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KMETZ
Verified Purchase:Yes
Let me start off by saying, I trust Otter Box with all my devices. I have had them for years. Being a teen with a disability I drop my things here and there, don't we all. The product just like my previous ones was easy to order came right on time and I feel confident that in the event my iPhone should meet the floor, it is well protected. One of the best things included is the screen protector. I have used 100% authentic Otter Box for both my Galaxy devices and iDevices. Never had a single issue, in terms of damage to the device. Customer Service is also top! When I had an issue with the case, I felt confident that Otter Box was working with me NOT against me. In my opinion the case is fantastic and I would recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com