Customer reviews from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Average customer rating
4.5
(1,376 Reviews)
Rating breakdown 1,376 reviews
5 Stars
1,006
4 Stars
186
3 Stars
79
2 Stars
52
1 Star
53
91%of customers recommend this product.
(
1,166 out of
1,282)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 7 and 8 - Coral dot
Posted by: Jesse
Verified Purchase:Yes
otter box never fails to impress. I got this case for my SE and it's perfect. Dark purple is my favorate color. This isn't some wimpy purple. It's deep and subtle. The gray offset's it nice on the front. The phone is red and you can see the red around where the camera is on the back and on the very bottom where you plug the charger in. Love this new case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: GritGolfer
Verified Purchase:Yes
Great product and price. We love Otter Boxes for our iPhones. Great protection and looks.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kwco
Verified Purchase:Yes
Otterbox defender for the win! I strongly encourage all in my circle to get / use this case. It really does protect your phone. My mom & bff thought I was nuts when i tossed my phone across the room, but that showed how good it is. The both swear by it as well. Kids were required to keep it on thier phones, now they do it to protect the $ they spent on phone. I started with iphone 5? On my 3rd phone now & got complimented on its like new appearance.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jeff
Verified Purchase:Yes
The case looks great but the buttons are not lined up good so they are hard to press. The shipping was a joke, for an entire week, I was told it would be delivered the next day by 9pm. OtterBox quality seems to be slipping, which sucks because it had such a good product, however the one I received is unusable. Not a good experience for the amount paid.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 30, 2022
You're not wrong to expect the very best from the Otter brand, and we are genuinely sorry that you've had such a discouraging experience with your recent purchase of the Defender Series case.
Not sure of the timing of your order or how you received word that your item would have arrived the very next day (online communication or from one of our reps), but we actually do state a processing time of up to two business days, which could explain things on that side. Still understandably discouraging.
As for the wonky interaction with your iPhone's side control buttons, that definitely shouldn't be a thing. Please give our friendly Otters a call at 1-855-688-7269 and we'll be more than happy to help get things smoothed out for a quality go if it moving forward.
Kindly,
OtterBox Customer Support
Not sure of the timing of your order or how you received word that your item would have arrived the very next day (online communication or from one of our reps), but we actually do state a processing time of up to two business days, which could explain things on that side. Still understandably discouraging.
As for the wonky interaction with your iPhone's side control buttons, that definitely shouldn't be a thing. Please give our friendly Otters a call at 1-855-688-7269 and we'll be more than happy to help get things smoothed out for a quality go if it moving forward.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Will see how this holds up compared to the pro
on December 29, 2022
Posted by: SMay
Verified Purchase:Yes
Seems good. Purchased to replace the Defender Series Pro as that case broke down completely and was torn in several places after only a year of use. Decided to give Otterbox another try. Hopefully this one holds up better.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nate
Verified Purchase:Yes
Very snug and secure, my phone feels protected. I’ve already dropped it a couple of times, and haven’t had a problem at all!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Angel
Verified Purchase:Yes
Otterbox is perfect I will never buy any other phone case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Case!
on January 18, 2023
Posted by: ekrunaj
Noticeable improvement in quality over the Defender for the iPhone 5s. Recommended!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com