This is model is so good and reliable that I just replaced it with the same model after three years. My phone is still in great condition thanks to this.
The screen was scratched in the 1st week. Very unhappy with that same quality as cheap sunglasses!!!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 1, 2021
Hi there!
We're sorry to hear about the scratches on the screen protector of your Defender Series case! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement case.
I loved the case and how well it protects the phone. However, it was too difficult to press my iphone buttons (power, volume). I couldn't make it work, and returned the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 2, 2021
Hi there!
We're sorry to hear about your troubles with your Defender Series case! It's odd to hear that you're having so many issues with the buttons on your OtterBox, but we appreciate your feedback, and we'll be sure to let our engineers know about your experience. We're sad to hear that you returned your case, but we hope you choose to give us another shot in the future!
i bought this a short time back , the issue that i am having is that it collects moisture beneath the plastic face ,also the plastic face is already fading where yo have to press the face for the buttons .
My employer provided all my smartphones until lately - spending a small fortune for a personal smartphone puts the onus on me to completely take care of the smartphone. Following the purchase, and the return of two smartphone protective cases made by OtterBox competitors’, now the OtterBox defender solves both, the correct and the best smartphone protective case to purchase.