Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Average customer rating
2.5
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
27
4 Stars
15
3 Stars
28
2 Stars
20
1 Star
60
35%of customers recommend this product.
(
50 out of
142)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Posted by: Samael
Verified Purchase:Yes
It didn't stick to the screen very well even after repeated adjustments, it actually seemed to interfere with use of the touchscreen, and it kept shifting around on the phone no matter how hard I tried to get it to adhere. I ended up taking it off and don't plan to replace it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 19, 2018
Hey there Samael,
We're bummed to hear that your experience with the Galaxy Note 8 Alpha Glass did not have the happy ending that you were hoping for! It definitely sounds like that screen protector was having trouble aligning correctly with the display, and we apologize. If you change your mind and feel like you're willing to give this another shot, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a brand new Alpha Glass!
Additionally, we would recommend taking advantage of the installation video we made for this screen protector (link below). This will provide some helpful tips and tricks to make sure that new screen protector is applied perfectly on your Galaxy Note 8!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Cheers,
OtterBox Customer Service Team
We're bummed to hear that your experience with the Galaxy Note 8 Alpha Glass did not have the happy ending that you were hoping for! It definitely sounds like that screen protector was having trouble aligning correctly with the display, and we apologize. If you change your mind and feel like you're willing to give this another shot, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a brand new Alpha Glass!
Additionally, we would recommend taking advantage of the installation video we made for this screen protector (link below). This will provide some helpful tips and tricks to make sure that new screen protector is applied perfectly on your Galaxy Note 8!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: disappointed
Verified Purchase:Yes
None of the games where i had to continuously touch the screen worked. I thought I left on a layer,so I peeled it off and it cracked. There was nothing else to peel off.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 22, 2018
Hi disappointed,
We truly apologize that you're feeling so let down by the Galaxy Note 8 Alpha Glass! We definitely don't want to get in the way of any high scores, but it sounds like there could have been a misalignment issue affecting your touch sensitivity. Our friendly Otters would love to rectify the situation by sending out a replacement, so please feel free to call them at 1-855-688-7269. They'll set up a warranty claim for you right away!
Additionally, we would suggest taking a look at the installation video made for this Alpha Glass (link below). This will offer some handy tips to align that screen protector flawlessly so that you can feel prepared to game on!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
We truly apologize that you're feeling so let down by the Galaxy Note 8 Alpha Glass! We definitely don't want to get in the way of any high scores, but it sounds like there could have been a misalignment issue affecting your touch sensitivity. Our friendly Otters would love to rectify the situation by sending out a replacement, so please feel free to call them at 1-855-688-7269. They'll set up a warranty claim for you right away!
Additionally, we would suggest taking a look at the installation video made for this Alpha Glass (link below). This will offer some handy tips to align that screen protector flawlessly so that you can feel prepared to game on!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ChrisJ
Verified Purchase:Yes
Had my Alpha glass for about a month now, have no issues with quality or fit. Otter box has great quality. Did experience reduced screen sensitivity though. That being said my previous screen protector did have reduced sensitivity as well. Just stoked to have a screen protector that fits properly with an otter box case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 23, 2018
Hey there ChrisJ!
We're stoked too! Thanks for your feedback on the Galaxy Note 8 Alpha Glass, and we're glad to hear that it's providing great peace of mind! Still, we apologize that you're experiencing a loss in touch sensitivity, and our handy Otters would love to examine this further. Please feel welcome to call them at 1-855-688-7269, and they'll troubleshoot the issue to find a quick fix!
Cheers,
OtterBox Customer Service Team
We're stoked too! Thanks for your feedback on the Galaxy Note 8 Alpha Glass, and we're glad to hear that it's providing great peace of mind! Still, we apologize that you're experiencing a loss in touch sensitivity, and our handy Otters would love to examine this further. Please feel welcome to call them at 1-855-688-7269, and they'll troubleshoot the issue to find a quick fix!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Krista
Verified Purchase:Yes
I purchaseed it about one month ago..I'm having issues with using the keyboard...I have push hard on the screen
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 31, 2018
Dear Krista,
Our apologies that you're having a tough time with the Galaxy Note 8 Alpha Glass! It is strange that your touch sensitivity seems to be going downhill, but not to worry - our reliable Otters are here to help! Just give them a call at 1-855-688-7269 so that they can troubleshoot this issue and even send you a warranty replacement, if that's what it takes to smooth things over!
Best,
OtterBox Customer Service Team
Our apologies that you're having a tough time with the Galaxy Note 8 Alpha Glass! It is strange that your touch sensitivity seems to be going downhill, but not to worry - our reliable Otters are here to help! Just give them a call at 1-855-688-7269 so that they can troubleshoot this issue and even send you a warranty replacement, if that's what it takes to smooth things over!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Eugene H
Verified Purchase:Yes
Doesn't protect the full screen. Edges are left off lengthwise. I bought it for protection. It has poor sensitivity issues. It's hard to make texting easy or anything else touch screen related. First one came detective with no adhesive.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, February 2, 2018
Hey Eugene,
Sorry to see that your interaction with the Galaxy Note 8 Alpha Glass has been so discouraging! This screen protector was designed purposely to only cover the screen itself, allowing for full access to all of the phone's features, such as the front-facing camera. However, it does sound like there was a misalignment issue going on, since your touch sensitivity seemed to be affected. Our Otter super-sleuths would love to put this under the magnifying glass and find a solution, so please don't hesitate to call them at 1-855-688-7269. They'll troubleshoot this and make sure you have the flawless protection that you've been hoping for!
Sincerely,
OtterBox Customer Service Team
Sorry to see that your interaction with the Galaxy Note 8 Alpha Glass has been so discouraging! This screen protector was designed purposely to only cover the screen itself, allowing for full access to all of the phone's features, such as the front-facing camera. However, it does sound like there was a misalignment issue going on, since your touch sensitivity seemed to be affected. Our Otter super-sleuths would love to put this under the magnifying glass and find a solution, so please don't hesitate to call them at 1-855-688-7269. They'll troubleshoot this and make sure you have the flawless protection that you've been hoping for!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mimi
Verified Purchase:Yes
When I bought my phone they sold me a glass screen protector, it was a waste of money. It barely stuck down new and anytime I bumped or dropped my phone it fell off, it was hard to type the sensitivity level was not good on the edges. I replaced it with this Glass Screen Protector & it is awesome. It has never fell off & it is has also made texting/typing perfect. I would highly recommend this screen protector for anyone who is having a problem with theirs.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brandy
Verified Purchase:Yes
Got this for my husband cuz he is rough on phones but disappointed cuz the case doesn't have a screen built into it like our note 5 did going to see how long this last
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 6, 2018
Hi Brandy,
We're terribly sorry that you're feeling so disappointed by the lack of a screen protector on your husband's Galaxy Note 8 Defender series! We purposely did not include any sort of integrated screen protection on this specific version in order to provide complete access to the curved edges of the infinity display. We're glad to see that you already have the Alpha Glass, and we're confident that these two products together should create the ultimate match-up for protection! If you have any further inquiries, please don't hesitate to call our playful Otters at 1-855-688-7269, and they'll take the plunge!
Sincerely,
OtterBox Customer Service Team
We're terribly sorry that you're feeling so disappointed by the lack of a screen protector on your husband's Galaxy Note 8 Defender series! We purposely did not include any sort of integrated screen protection on this specific version in order to provide complete access to the curved edges of the infinity display. We're glad to see that you already have the Alpha Glass, and we're confident that these two products together should create the ultimate match-up for protection! If you have any further inquiries, please don't hesitate to call our playful Otters at 1-855-688-7269, and they'll take the plunge!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Shawnie
Verified Purchase:Yes
So far so good☺ I purchased my Alpha Glass protector about a month ago. It was pretty easy to apply! ☺ I also Love my Otter Phone case!! ☺ Thank you Otter!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com