Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Average customer rating
2.5
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
27
4 Stars
15
3 Stars
28
2 Stars
20
1 Star
60
35%of customers recommend this product.
(
50 out of
142)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Posted by: Disappointed LEE
Verified Purchase:Yes
The SAMSUNG CLEARLY PROTECTED ALPHA GLASS GALAXY NOTE8 does not fully cover my Samsung Note8. It is shorter by ~1cm as compared to the actual Samsung Note8 screen. Like that, it is not fully protecting the screen at all.
Wanted to get other Otterbox products. Now gotta think thrice. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 11, 2018
Hi Lee,
We are sorry for any misunderstanding when it comes to the Alpha Glass for the Note 8. It was designed to only cover the actual screen and not the marginal portions above and below the screen. If you ever have any OtterBox questions, please feel free to give our friendly Otters a call at 1-855-688-7269!
Sincerely,
OtterBox Customer Service Team
We are sorry for any misunderstanding when it comes to the Alpha Glass for the Note 8. It was designed to only cover the actual screen and not the marginal portions above and below the screen. If you ever have any OtterBox questions, please feel free to give our friendly Otters a call at 1-855-688-7269!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Russ K
Verified Purchase:Yes
But does not fit flush to the screen in the middle - I have to bear down noticeably harder when typing or trying to select something in the middle of the screen.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2017
Hi Russ K!
While it thrills us to hear that your Galaxy Note 8 feels safe behind the Alpha Glass, we apologize that you're having trouble fully accessing your infinity display! Sounds like there could be a misalignment issue of some sort, and our expert Otters would love to examine the problem. Feel free to reach out to them at 1-855-688-7269, and they'll gladly help out!
Warmly,
OtterBox Customer Service Team
While it thrills us to hear that your Galaxy Note 8 feels safe behind the Alpha Glass, we apologize that you're having trouble fully accessing your infinity display! Sounds like there could be a misalignment issue of some sort, and our expert Otters would love to examine the problem. Feel free to reach out to them at 1-855-688-7269, and they'll gladly help out!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Good protection, touch sensitivity is much less
on October 17, 2017
Posted by: Jace
Verified Purchase:Yes
I purchased this glass to go with my defender series case for my Note 8. This is my 3rd Note phone and 3rd defender case. (A must in my opinion)
The glass feels amazing and looks perfect. It cleans up super easy too. Installation was quick and easy. It does look like the adhesive may not be gripping all the way in a few spots but there is no sign of it coming off. It has been on for two weeks now. Sensitivity with the s pen is perfect. The pen slides nice and never misses a tap.
The only drawback is that sensitivity has decreased when using my fingers, especially the left side if the screen. This makes typing difficult and it tough for my kids to use the phone. I used the guides to install it and it looks perfectly aligned. This was my one concern with going with the glass screen - however, I fully believe otter box protection is superior and trust there products.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 18, 2017
Dear Jace,
Thanks for being such a loyal fan and friend of OtterBox! Sorry to hear that you're having to deal with touch sensitivity and adhesive issues. We're glad that you still trust the product as much as we do, but if you'd like to put this under the magnifying glass, our investigative Otters would love to take a closer look. Just ring them up at 1-855-688-7269, and they'll be glad to assist as much as they can!
Warmly,
OtterBox Customer Service Team
Thanks for being such a loyal fan and friend of OtterBox! Sorry to hear that you're having to deal with touch sensitivity and adhesive issues. We're glad that you still trust the product as much as we do, but if you'd like to put this under the magnifying glass, our investigative Otters would love to take a closer look. Just ring them up at 1-855-688-7269, and they'll be glad to assist as much as they can!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mall Cop 2
Verified Purchase:Yes
Had it for about 2 weeks not real happy with it fingerprints show up more then the Original and the sensitivity you have to really push down hard on some of the area's
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 18, 2017
Hey there Mall Cop 2,
Sorry to see that your Alpha Glass refuses to stay fingerprint-free! We like our screen protectors to stay pristine and clear while also providing full functionality of the device. Our playful Otters would love to dive right in to some troubleshooting techniques, so please feel free to ring them up at 1-855-688-7269, and they'll see what they can do!
Cheers,
OtterBox Customer Service Team
Sorry to see that your Alpha Glass refuses to stay fingerprint-free! We like our screen protectors to stay pristine and clear while also providing full functionality of the device. Our playful Otters would love to dive right in to some troubleshooting techniques, so please feel free to ring them up at 1-855-688-7269, and they'll see what they can do!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Brokendownreviews
Verified Purchase:Yes
Bought this a week or so ago and had to take it off just days later. It was nice having the protection that glass has to offer, but you definitely lose a lot of sensitivity on the screen. Making a simple text message hard to type and send out. I would not recommend this considering price and functionality.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 27, 2017
Hey there Brokendownreviews,
Here at OtterBox, we think you deserve to have a screen protector that offers both ultimate protection, as well as full functionality of the device. We sincerely apologize that you were experiencing touch sensitivity issues with the Alpha Glass - these can arise from misalignment or installation trouble, and we would love to help. Please don't hesitate to contact our expert Otters at 1-855-688-7269, and they will be thrilled to send out a warranty replacement, along with some application tricks. We're confident that a new glass will keep your Galaxy Note 8 safe and functional going forward!
Sincerely,
OtterBox Customer Service Team
Here at OtterBox, we think you deserve to have a screen protector that offers both ultimate protection, as well as full functionality of the device. We sincerely apologize that you were experiencing touch sensitivity issues with the Alpha Glass - these can arise from misalignment or installation trouble, and we would love to help. Please don't hesitate to contact our expert Otters at 1-855-688-7269, and they will be thrilled to send out a warranty replacement, along with some application tricks. We're confident that a new glass will keep your Galaxy Note 8 safe and functional going forward!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Batallan
Verified Purchase:Yes
Had it on my phone for two weeks the glass is to thick touch sensitivity was bad, then I didn't like how it wasn't covering the whole screen felt and looked weird
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 27, 2017
Hey Batallan,
Sorry to hear that your experience with the Alpha Glass ended up being so disappointing! Issues with touch sensitivity can result from misalignment or installation problems, and we would love to help by troubleshooting the issue or even sending out a warranty replacement, if that's what it takes! Please feel welcome to call up our awesome Otters at 1-855-688-7269, and they'll be happy to take a closer look!
Best,
OtterBox Customer Service Team
Sorry to hear that your experience with the Alpha Glass ended up being so disappointing! Issues with touch sensitivity can result from misalignment or installation problems, and we would love to help by troubleshooting the issue or even sending out a warranty replacement, if that's what it takes! Please feel welcome to call up our awesome Otters at 1-855-688-7269, and they'll be happy to take a closer look!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: saddened
Verified Purchase:Yes
I'm a past user of Defender cases (liked), but decided to go with Alpha for the Note8. Touch (now more like 'tap') interface takes lots more pressure than without the Alpha. I often have to go back and insert letters 'missed'. After 3 weeks of use I am getting closer to removing it...but we'll see.
Response from otterbox.comBy OtterBox, Customer Service Team, October 30, 2017
Hey there saddened,
So sorry to hear that your experience with the Alpha Glass hasn't met expectations! We understand that issues with touch sensitivity can be frustrating, and our friendly Otters will be glad to further assist you with this. Please feel free to call them at 1-855-688-7269, and they'll troubleshoot the issue and possibly even send out a warranty replacement, if that's what it takes to remedy the situation!
Cheers,
OtterBox Customer Service Team
So sorry to hear that your experience with the Alpha Glass hasn't met expectations! We understand that issues with touch sensitivity can be frustrating, and our friendly Otters will be glad to further assist you with this. Please feel free to call them at 1-855-688-7269, and they'll troubleshoot the issue and possibly even send out a warranty replacement, if that's what it takes to remedy the situation!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: RWJgreens
Verified Purchase:Yes
Had glass installed less than two weeks and now it’s broken. Phone was not dropped and I am very cautious about not putting anything else in pocket with phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 30, 2017
Hey there RWJgreens,
We're sorry to see that your Alpha Glass cracked under the pressure of protecting your Galaxy Note 8! There are many variables that could have caused this, but the good news is that the screen protector did its job, and your phone screen is safe. We'll be happy to smooth things over with a warranty claim, so please feel free to ring up our friendly Otters at 1-855-688-7269, and they'll send out a replacement Alpha Glass to keep the protection going!
Regards,
OtterBox Customer Service Team
We're sorry to see that your Alpha Glass cracked under the pressure of protecting your Galaxy Note 8! There are many variables that could have caused this, but the good news is that the screen protector did its job, and your phone screen is safe. We'll be happy to smooth things over with a warranty claim, so please feel free to ring up our friendly Otters at 1-855-688-7269, and they'll send out a replacement Alpha Glass to keep the protection going!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com