Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Average customer rating
2.5
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
27
4 Stars
15
3 Stars
28
2 Stars
20
1 Star
60
35%of customers recommend this product.
(
50 out of
142)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Posted by: Sygma
Verified Purchase:Yes
The Alpha Glass fits over the screen just fine but the adhesive is only around the edges. This makes the the glass float over the screen. Because it is floating, i have to press really hard to get my phone to work. I will be returning my Alpha Glass. I'm very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 13, 2017
Dear Sygma,
Here at OtterBox, we think you deserve an Alpha Glass that's a little more "down-to-earth!" We apologize that your screen protector seems to be floating. It sounds like there could be a misalignment or installation issue going on! Please feel welcome to call our gravity-inclined Otters at 1-855-688-7269, and they'll be happy to set you up with an Alpha Glass that sits perfectly on your touchscreen!
Regards,
OtterBox Customer Service Team
Here at OtterBox, we think you deserve an Alpha Glass that's a little more "down-to-earth!" We apologize that your screen protector seems to be floating. It sounds like there could be a misalignment or installation issue going on! Please feel welcome to call our gravity-inclined Otters at 1-855-688-7269, and they'll be happy to set you up with an Alpha Glass that sits perfectly on your touchscreen!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Prince
Verified Purchase:Yes
I have being boasting about your products until now, the screen protector is not only very expensive, but it doesn't fully cover the screen. I brought the defender case, so I wanted this screen protector from you too. I could have brought better and cheaper, with better warranty. Yes I feel your engineers drop the Ball!!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 18, 2017
Hey there Prince!
Our deepest apologies that your Alpha Glass doesn't seem to be meeting the expectations set by your previous OtterBox products! The Defender case and the Alpha Glass are meant to work seamlessly together as companion pieces, so it's strange that yours might not be matching up as well. We would love to grab more details to see if we can help at all, so please feel free to call our knowledgeable Otters at 1-855-688-7269! We're confident that with some assistance and maybe even a warranty replacement, we can deliver on the quality that you've previously experienced with OtterBox!
Cheers,
OtterBox Customer Service Team
Our deepest apologies that your Alpha Glass doesn't seem to be meeting the expectations set by your previous OtterBox products! The Defender case and the Alpha Glass are meant to work seamlessly together as companion pieces, so it's strange that yours might not be matching up as well. We would love to grab more details to see if we can help at all, so please feel free to call our knowledgeable Otters at 1-855-688-7269! We're confident that with some assistance and maybe even a warranty replacement, we can deliver on the quality that you've previously experienced with OtterBox!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Aaron
Verified Purchase:Yes
Bought this to protect my new Note 8, even with the pieces to assist you with putting it on, I had to do it twice to get it lined up. It dulls the sensitivity for the touch screen and sometimes dust and hair gets caught in the edge of the screen. It does its job and protects it, but I wish it was made a little better to the phone.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 19, 2017
Hey Aaron!
Glad to hear that the Alpha Glass is doing its job, but we absolutely want you to still enjoy the beautifully curved infinity display on the Galaxy Note 8! Sounds like your screen protector just really loves dust and hair, and we apologize. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than willing to send out a new warranty replacement, along with some application tips. You'll never have to deal with a hairy screen protector ever again!
Regards,
OtterBox Customer Service Team
Glad to hear that the Alpha Glass is doing its job, but we absolutely want you to still enjoy the beautifully curved infinity display on the Galaxy Note 8! Sounds like your screen protector just really loves dust and hair, and we apologize. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than willing to send out a new warranty replacement, along with some application tips. You'll never have to deal with a hairy screen protector ever again!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Shida
Verified Purchase:Yes
I hate it! Lost a lot of my touchscreen sensotivity. Also it does not go all the way to the edge which wouldnt even be that big of a deal but it also doesnt appear to be sealed properly so I expect that it will fall off at some point.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 27, 2017
Dear Shida,
Our sincerest apologies that you're feeling so disappointed by the Alpha Glass! The Alpha Glass is designed to solely cover the screen on the device itself and does not go all the way to the edge so that the camera is not covered up – that way, you can take epic photos! As for the touch sensitivity issues, this could result from a misalignment or installation issue, and we would love to help. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly send out a warranty replacement, along with some application tips so that, in the future, the Alpha Glass works seamlessly with your Galaxy Note 8!
Sincerely,
OtterBox Customer Service Team
Our sincerest apologies that you're feeling so disappointed by the Alpha Glass! The Alpha Glass is designed to solely cover the screen on the device itself and does not go all the way to the edge so that the camera is not covered up – that way, you can take epic photos! As for the touch sensitivity issues, this could result from a misalignment or installation issue, and we would love to help. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly send out a warranty replacement, along with some application tips so that, in the future, the Alpha Glass works seamlessly with your Galaxy Note 8!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Emmaju
Verified Purchase:Yes
Kinda disappointed with this product. Lots of dirt and dust get trapped in the sides
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 15, 2017
Hey Emmaju,
Uh oh, not another attack of the dirt monsters! We definitely don't want them “sticking” around, that's for sure. Sounds like that Alpha Glass may have been aligned a little off-kilter, and we would love to smooth things over with a warranty claim! Just ring up our dust-busting Otters at 1-855-688-7269, and they'll save the day by sending out a replacement Alpha Glass! Additionally, we know that the glass can be a little tricky to install, so please feel free to check out the link below for a little application assistance, if needed.
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Best,
OtterBox Customer Service Team
Uh oh, not another attack of the dirt monsters! We definitely don't want them “sticking” around, that's for sure. Sounds like that Alpha Glass may have been aligned a little off-kilter, and we would love to smooth things over with a warranty claim! Just ring up our dust-busting Otters at 1-855-688-7269, and they'll save the day by sending out a replacement Alpha Glass! Additionally, we know that the glass can be a little tricky to install, so please feel free to check out the link below for a little application assistance, if needed.
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: chris
Verified Purchase:Yes
I installed on my Note 8 and lost at least 50% of the touch sensitivity. And it did not fill the screen .
Like most of your products but I did remove this going bare now
Like most of your products but I did remove this going bare now
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 27, 2017
Hey Chris!
We apologize that your experience with the Galaxy Note 8 Alpha Glass was so disappointing! We intentionally designed the screen protector to only cover the screen itself, allowing for full access to all of the phone's features. However, it does sound like there was a misalignment issue going on, since your touch sensitivity was hindered. Our Otter super-sleuths would love to put this under the magnifying glass and find a solution, so please don't hesitate to call them at 1-855-688-7269. They'll make sure you have an Alpha Glass that aligns perfectly and keeps your phone safe!
Best,
OtterBox Customer Service Team
We apologize that your experience with the Galaxy Note 8 Alpha Glass was so disappointing! We intentionally designed the screen protector to only cover the screen itself, allowing for full access to all of the phone's features. However, it does sound like there was a misalignment issue going on, since your touch sensitivity was hindered. Our Otter super-sleuths would love to put this under the magnifying glass and find a solution, so please don't hesitate to call them at 1-855-688-7269. They'll make sure you have an Alpha Glass that aligns perfectly and keeps your phone safe!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Teena
Verified Purchase:Yes
I installed the glass screen protector on my Samsung Note 8 and 3 days later it fell 2 inched to the carpet and shattered the screen protector. it was not thrown just dropped.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 8, 2018
Dear Teena,
While we're sorry to hear that this Alpha Glass shattered in the line of duty, we're glad that it fulfilled its destiny and sacrificed itself for the sake of the device! As long as your phone is still doing okay, we're going to call this a win and cut straight to the part where we set you up with a warranty replacement. Just give our friendly Otters a call at 1-855-688-7269, and they'll be glad to further assist you with this!
Best,
OtterBox Customer Service Team
While we're sorry to hear that this Alpha Glass shattered in the line of duty, we're glad that it fulfilled its destiny and sacrificed itself for the sake of the device! As long as your phone is still doing okay, we're going to call this a win and cut straight to the part where we set you up with a warranty replacement. Just give our friendly Otters a call at 1-855-688-7269, and they'll be glad to further assist you with this!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: SGiac
Verified Purchase:Yes
I have the Otterbox Defender and this Alpha Glass on my Note 8. Otterbox products are my favourite protection. I work construction and won't use anything else on my phones. I'm not a big fan of the 'edge style' and I know that I need the best protection available. This company makes excellent products and they back up what they sell with a terrific warranty.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com