Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Average customer rating
2.5
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
27
4 Stars
15
3 Stars
28
2 Stars
20
1 Star
60
35%of customers recommend this product.
(
50 out of
142)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Posted by: Deee
Verified Purchase:Yes
I bought this recently. It does not fit the screen very well. It is a bit odd how it doesn’t seamlessly siton screen like other screen protectors. Also, I bought the case which did not closely fit as I thought. I would not recommend them. The technology is poor. It doesn’t fit the design of phone. Kinda tacky.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 7, 2018
Hey Deee,
This certainly doesn't look like the epic protective experience that we envisioned for the Galaxy Note 8 Alpha Glass/Commuter case combo!
We suspect a misalignment issue here! We apologize that this is happening, but our reliable Otters are ready to help. Please feel free to call them at 1-855-688-7269, and they'll see if they can re-install the products and fit them together seamlessly, as intended! We would also recommend checking out the installation video that we made for the Alpha Glass (link below). This video should present a visual guide to the perfect installation technique!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
This certainly doesn't look like the epic protective experience that we envisioned for the Galaxy Note 8 Alpha Glass/Commuter case combo!
We suspect a misalignment issue here! We apologize that this is happening, but our reliable Otters are ready to help. Please feel free to call them at 1-855-688-7269, and they'll see if they can re-install the products and fit them together seamlessly, as intended! We would also recommend checking out the installation video that we made for the Alpha Glass (link below). This video should present a visual guide to the perfect installation technique!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jackie 27
Verified Purchase:Yes
I bought an Otter Box case so that I would have screen protection and drop protection as I have for all my other note phones. Unfortunately Otter Box Has changed their proven design. Instead of protecting the screen with a snap together case with screen saver, I had to buy a separate piece of glass to stick on in an attempt to save my screen. This glass makes texting difficult. It also popped off the phone when i dropped it. Now there's debris in between the glass and the screen making texting EXTRA difficult. I wish they would go back to the old style. I just want to fully protect my work phone as I did before
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 8, 2018
Hey Jackie 27,
Yikes! Glass popping off, debris, touch sensitivity issues...all of this definitely does not add up to the epic experience that we expected from the Galaxy Note 8 Alpha Glass! We truly apologize that this is happening, and we suspect a misalignment issue with that screen protector. Please feel free to call our handy Otters at 1-855-688-7269, and they'll be able to fix things up with a quick warranty claim. We're confident that with the proper alignment, a new glass should keep your Galaxy Note 8 safe and secure for a long time to come!
Speaking of which, we would recommend checking out the installation video for this Alpha Glass via the link below. This should offer some valuable tips and tricks to apply your screen protector flawlessly!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Yikes! Glass popping off, debris, touch sensitivity issues...all of this definitely does not add up to the epic experience that we expected from the Galaxy Note 8 Alpha Glass! We truly apologize that this is happening, and we suspect a misalignment issue with that screen protector. Please feel free to call our handy Otters at 1-855-688-7269, and they'll be able to fix things up with a quick warranty claim. We're confident that with the proper alignment, a new glass should keep your Galaxy Note 8 safe and secure for a long time to come!
Speaking of which, we would recommend checking out the installation video for this Alpha Glass via the link below. This should offer some valuable tips and tricks to apply your screen protector flawlessly!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kr16
Verified Purchase:Yes
I bought the protective glass about 2 or 3 weeks ago. I did exactly wat the instructions said. This past week the screen protector fell off. I was able to stick back on, but how safe is that if its just going to fall off.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 20, 2018
Hey Kr16,
Yikes! We're sorry to see that this Alpha Glass is trying to pop off and escape! This could be caused by a simple installation issue, and our sleek Otters would love to smooth things over with a quick warranty claim. Please feel free to give them a ring at 1-855-688-7269, and they'll send a new screen protector your way!
Once you receive the new glass, we have several resources available for installation assistance. By clicking on the link below, you can watch a visual guide to properly applying this exact Alpha Glass. For further support, don't hesitate to reach out to our customer service team. They're always happy to help!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Best,
OtterBox Customer Service Team
Yikes! We're sorry to see that this Alpha Glass is trying to pop off and escape! This could be caused by a simple installation issue, and our sleek Otters would love to smooth things over with a quick warranty claim. Please feel free to give them a ring at 1-855-688-7269, and they'll send a new screen protector your way!
Once you receive the new glass, we have several resources available for installation assistance. By clicking on the link below, you can watch a visual guide to properly applying this exact Alpha Glass. For further support, don't hesitate to reach out to our customer service team. They're always happy to help!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MEMO1763
Verified Purchase:Yes
I'm a regular customer of your products and i recommend your product to my family and friends, but this time the Alpha glass screen protector for my Note8, is the worst fit in my phone and I will not recommend this product to anybody
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 5, 2018
Hi MEMO1763,
Hmm, that doesn't sound like the flawless fit that we typically expect from the Galaxy Note 8 Alpha Glass! We apologize that this screen protector doesn't seem to be matching well with your device, and our Otter experts would love to help. Please don't hesitate to call them at 1-855-688-7269, and they'll gladly troubleshoot this to see if we can find the correct alignment.
We know that applying a glass screen protector on your own can be tricky, so we also offer a visual guide to demonstrate the proper installation technique. Feel free to check this out in the video link below, and let us know if you have any further questions!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Hmm, that doesn't sound like the flawless fit that we typically expect from the Galaxy Note 8 Alpha Glass! We apologize that this screen protector doesn't seem to be matching well with your device, and our Otter experts would love to help. Please don't hesitate to call them at 1-855-688-7269, and they'll gladly troubleshoot this to see if we can find the correct alignment.
We know that applying a glass screen protector on your own can be tricky, so we also offer a visual guide to demonstrate the proper installation technique. Feel free to check this out in the video link below, and let us know if you have any further questions!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bfg3man
Verified Purchase:Yes
Best thing about it is the glue on the edges isn't completely sealed. It collects hair and debris. In daylight it sticks out like a sore thumb and doesn't blend in. Never again. I'll keep it on till it breaks then I'll experiment outside of OtterBox.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2017
Hey there Bfg3man,
We're so sorry to hear that your Alpha Glass can't seem to stay away from hair and debris! It is odd that the edges are not sealing correctly to the infinity display, and it sounds like there could possibly be a misalignment issue going on. If you call 1-855-688-7269, our friendly Otters will be glad to assist you with some troubleshooting, or even a warranty replacement, if that's what it takes to smooth things over!
Sincerely,
OtterBox Customer Service Team
We're so sorry to hear that your Alpha Glass can't seem to stay away from hair and debris! It is odd that the edges are not sealing correctly to the infinity display, and it sounds like there could possibly be a misalignment issue going on. If you call 1-855-688-7269, our friendly Otters will be glad to assist you with some troubleshooting, or even a warranty replacement, if that's what it takes to smooth things over!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
I have two Note 8 phones. Last month I put your Alpha Screen Protectors on these two Note 8's. Since then my wife and I are having problems with a lack of sensitivity when it comes to using the screen. This was never a problem with the two phones prior to the screen protectors. We did a factory reset thinking that would clear it up, no difference. We have spent hours doing google searches on this problem, and it seems that many are having the same problem with the screen protector and the new Note 8. I did love the way you have set up a guard to help apply the screen protector. I am also a long time user of your Defender Protective Cases - great job.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: jojomatic
Verified Purchase:Yes
Looks good on the phone but I'm very disappointed that it doesn't fully cover the screen from the top to the bottom of the Defender case. When I'm using my phone there is a small gap between the edge of the case and the start of the screen protector. I purchased the Alpha Glass specifically because I purchased the Defender case assuming it would be made to have no gap between case and glass and a seamless transition. I also sometimes have problems towards the middle of the phone with responsiveness. I also have an issue with the corner edges not staying glued down and lint getting caught on the edges. Overall, I'm not very pleased with the investment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 18, 2017
Hey there jojomatic,
It would certainly be disheartening to have an Alpha Glass and a Defender case that aren't matching up perfectly! We so apologize, especially since the two products are meant to work together seamlessly. Sounds like there could be a misalignment issue going on, and we would genuinely love to help. Please feel welcome to call our expert Otters at 1-855-688-7269, and they'll gladly get your Alpha Glass to fit better with the Defender!
Sincerely,
OtterBox Customer Service Team
It would certainly be disheartening to have an Alpha Glass and a Defender case that aren't matching up perfectly! We so apologize, especially since the two products are meant to work together seamlessly. Sounds like there could be a misalignment issue going on, and we would genuinely love to help. Please feel welcome to call our expert Otters at 1-855-688-7269, and they'll gladly get your Alpha Glass to fit better with the Defender!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jack Napier 402
Verified Purchase:Yes
Once I purchased the defender case for my note 8 I was excited to see that otterbox was also offering the alpha glass. Once it became available I immediately ordered it and once it arrived I couldn't wait to have the added protection for such an expensive device.
After having it for a few weeks I can say that I'm not impressed. I've sacrificed screen functionality and looks (it's a fingerprint magnet) for protection. Now when texting or type a review I find that I have to apply more effort when pressing buttons.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 19, 2017
Hey Jack Napier 402,
Your feedback is much appreciated, and we don't want your fingers to have to go through a workout every time you type a review! We apologize that you seem to be experiencing a couple issues with your Galaxy Note 8 Alpha Glass! Our Otter doctors would like to prescribe a warranty replacement to cure this situation, so please feel welcome to call them up at 1-855-688-7269, and they'll start the procedure!
Best,
OtterBox Customer Service Team
Your feedback is much appreciated, and we don't want your fingers to have to go through a workout every time you type a review! We apologize that you seem to be experiencing a couple issues with your Galaxy Note 8 Alpha Glass! Our Otter doctors would like to prescribe a warranty replacement to cure this situation, so please feel welcome to call them up at 1-855-688-7269, and they'll start the procedure!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com