Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Average customer rating
2.5
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
27
4 Stars
15
3 Stars
28
2 Stars
20
1 Star
60
35%of customers recommend this product.
(
50 out of
142)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Posted by: Carrie
Verified Purchase:Yes
I have never bought a screen protector because I thought it would get in the way and annoy me.
Recently, my phone slipped out of its case (not an Otterbox) and completely broke the screen.
After a very expensive fix at the phone repair store, I went online and got an Otterbox case and the glass protector.
I had no idea how to put it on and didn't realy want to know. I had my daughter do it as she used to work at a phone store.
Love it!
Recently, my phone slipped out of its case (not an Otterbox) and completely broke the screen.
After a very expensive fix at the phone repair store, I went online and got an Otterbox case and the glass protector.
I had no idea how to put it on and didn't realy want to know. I had my daughter do it as she used to work at a phone store.
Love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: lot49lah
Verified Purchase:Yes
I purchased this for my cell phone, and am very grateful I did because of the exceptional protection it provides for the phone's screen.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jennifer
Verified Purchase:Yes
After having this protector on my phone for a little over a week, it is already cracked. Not worth the price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 11, 2020
Hey, Jennifer!
We're sorry to hear about the damage to your Alpha Glass! As long as your phone screen is safe, we'll chalk that up as a win. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Alpha Glass! As long as your phone screen is safe, we'll chalk that up as a win. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Alltech
Verified Purchase:Yes
I used the screen protector for about a day. The screen would not recognize my touch.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 22, 2020
Hi Alltech,
We're so sorry to hear that this Alpha Glass hasn't been living up to your expectations lately! This is surely strange because this screen protector was engineered to maximize the touch response and seamlessly fit your display. However, occasionally, a misalignment issue can hinder touch sensitivity.
The good news is we'd be more than happy to smooth things over with a warranty replacement. Please don't hesitate to click on over to Support/Warranty page, and we'll dive in with the assist!
Best,
OtterBox Customer Service Team
We're so sorry to hear that this Alpha Glass hasn't been living up to your expectations lately! This is surely strange because this screen protector was engineered to maximize the touch response and seamlessly fit your display. However, occasionally, a misalignment issue can hinder touch sensitivity.
The good news is we'd be more than happy to smooth things over with a warranty replacement. Please don't hesitate to click on over to Support/Warranty page, and we'll dive in with the assist!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: RichL
Verified Purchase:Yes
Installed this a couple weeks ago. Installation is simple and so far works very well. No noticeable reduction in touch sensitivity, no loss of visual acuity on phone.
I was surprised to see this one did not have cut outs for forward facing camera but that does not seem to cause any problems. So far very satisfied.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Trfain62
Verified Purchase:Yes
Obviously looks really pretty while being protective at first. But the newness quickly wears off when dirt & grime accumulate beneath the "sticky" mounting edges on all four sides which cannot be accessed or cleaned without removing the protective cover... a second adhering install cannot be counted on to fully work. And would soon be obsolete when the cover needs cleaning around the edges again. Again, looks pretty but the cleanliness factor doesn't go the distance.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 2, 2021
Hi there!
We're sorry to hear about the grime that has been accruing around the edges of your Alpha Glass! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about the grime that has been accruing around the edges of your Alpha Glass! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com