Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Average customer rating
2.5
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
27
4 Stars
15
3 Stars
28
2 Stars
20
1 Star
60
35%of customers recommend this product.
(
50 out of
142)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Posted by: Lyoness47
Verified Purchase:Yes
I thought the glass should be a little longer so it would cover the original glass more completely.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Russ
Verified Purchase:Yes
I have bought many cases over the years for any and all droid products. I usually buy the cases, and then the phones. With the note 8, I bought the defender series, like usual, and HATED IT. Was forced to but this glass case. This glass case DOES NOT COVER THE FACE OF THE PHONE!!!! It misses the top 1/4 inch (DOES NOT COVER THE CAMERA) and misses the bottom 1/4 inch. What good is a glass case that does not cover the NEW AND IMPROVED CAMERA???? Next time, I buy an Otter box case, I will be very worried.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 23, 2017
Hi again, Russ!
So sorry to hear that you're feeling disappointed by the Alpha Glass product as well. The Alpha Glass is designed to solely cover the screen on the device itself and is not meant to cover the camera. In our traditional Samsung Defender cases, both the front and back camera are usually exposed as well, as we normally don't want anything to interfere with all the epic photos you take! As we said before, please feel free to call our support team at 1-855-688-7269 with any further questions or concerns. We'll do what we can to help!
Best,
OtterBox Customer Service Team
So sorry to hear that you're feeling disappointed by the Alpha Glass product as well. The Alpha Glass is designed to solely cover the screen on the device itself and is not meant to cover the camera. In our traditional Samsung Defender cases, both the front and back camera are usually exposed as well, as we normally don't want anything to interfere with all the epic photos you take! As we said before, please feel free to call our support team at 1-855-688-7269 with any further questions or concerns. We'll do what we can to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: TrevorWoods
Verified Purchase:Yes
Subpar quality in comparison to other Otterbox products. Reduces screen sensitivity to the point the phone no longer functions properly. Removed cover a week after purchase.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 26, 2017
Hey TrevorWoods,
We're very sorry to see that you found the Alpha Glass so disappointing! It is odd that the touch sensitivity decreased so dramatically, considering the screen protector is designed to sit flush with the screen and act as an invisible shield. Not to worry - our super Otters are ready to swoop in and save the day! Just give them a quick call at 1-855-688-7269, and they'll set up a warranty claim. We’re confident that a new replacement Alpha Glass, with proper application, should sit beautifully on your infinity display.
Sincerely,
OtterBox Customer Service Team
We're very sorry to see that you found the Alpha Glass so disappointing! It is odd that the touch sensitivity decreased so dramatically, considering the screen protector is designed to sit flush with the screen and act as an invisible shield. Not to worry - our super Otters are ready to swoop in and save the day! Just give them a quick call at 1-855-688-7269, and they'll set up a warranty claim. We’re confident that a new replacement Alpha Glass, with proper application, should sit beautifully on your infinity display.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Shahid
Verified Purchase:Yes
I purchased for my husband and he likes it. He feels it protects the facing of the phone, but does decrease the touch sensitivity a bit.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Leslie
Verified Purchase:Yes
I cleaned my phone glass(streak free) applied the glass and couldn't touch screen. Note 8 has gorilla glass so it won't break, but I'm not sure if it gets scratched (not trying to find out either), but I wanted the glass protector for that reason and it doesn't work.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 8, 2017
Dear Leslie,
We're so sorry to see that your experience with the Galaxy Note 8 Alpha Glass wasn't as fruitful as you expected! This is definitely not typical of our screen protectors, and our handy Otters would very much like to take a closer look. Please feel welcome to ring them up at 1-855-688-7269, and they'll find a quick fix for this so that you can keep your phone screen scratch-free!
Regards,
OtterBox Customer Service Team
We're so sorry to see that your experience with the Galaxy Note 8 Alpha Glass wasn't as fruitful as you expected! This is definitely not typical of our screen protectors, and our handy Otters would very much like to take a closer look. Please feel welcome to ring them up at 1-855-688-7269, and they'll find a quick fix for this so that you can keep your phone screen scratch-free!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Brought this item and returned it because it.
on October 29, 2017
Posted by: charleston
Verified Purchase:Yes
To brittle and fractures to easily, need to be more flexible
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 30, 2017
Hey Charleston!
We're so sorry to hear that your Alpha Glass fractured so quickly! Had you contacted us, we would have loved to help by replacing it under our warranty, but we certainly understand your decision to return the product. Should you have any future OtterBox questions, please don't hesitate to contact our friendly Otters at 1-855-688-7269, and they'll always be happy to help!
Sincerely,
OtterBox Customer Service Team
We're so sorry to hear that your Alpha Glass fractured so quickly! Had you contacted us, we would have loved to help by replacing it under our warranty, but we certainly understand your decision to return the product. Should you have any future OtterBox questions, please don't hesitate to contact our friendly Otters at 1-855-688-7269, and they'll always be happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Wrong purchase this time, it never happened before
on January 4, 2018
Posted by: Pmyanes
Verified Purchase:Yes
Very good protection but very low touch sensitivity, I did everything as explained in the video..
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2018
Hi Pmyanes,
Uh oh, this doesn't sound like the smooth experience that we had in mind for the Galaxy Note 8 Alpha Glass! We apologize that your touch sensitivity seems to be hindered by the screen protector, and our awesome Otters will be happy to hook you up with a warranty replacement! Feel free to give them a quick call at 1-855-688-7269, and they'll set this up for you right away.
Best,
OtterBox Customer Service Team
Uh oh, this doesn't sound like the smooth experience that we had in mind for the Galaxy Note 8 Alpha Glass! We apologize that your touch sensitivity seems to be hindered by the screen protector, and our awesome Otters will be happy to hook you up with a warranty replacement! Feel free to give them a quick call at 1-855-688-7269, and they'll set this up for you right away.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dmurtagh
Verified Purchase:Yes
I bought this three weeks ago and it wouldn't allow me use the phone properly in certain areas if the phone screen
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2017
Hey there Dmurtagh,
Sorry to hear that your Alpha Glass is having trouble connecting well with your Galaxy Note 8! It sounds like there could be an installation issue going on, and our helpful Otters would love to take a closer look. Please feel welcome to call them at 1-855-688-7269, and they'll be happy to send out a brand new warranty replacement, along with some alignment tips and tricks to make sure the Alpha Glass sticks well to your touchscreen! Additionally, feel free to check out the link below to watch an installation video made specifically for this product, which should provide further assistance if needed!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Best,
OtterBox Customer Service Team
Sorry to hear that your Alpha Glass is having trouble connecting well with your Galaxy Note 8! It sounds like there could be an installation issue going on, and our helpful Otters would love to take a closer look. Please feel welcome to call them at 1-855-688-7269, and they'll be happy to send out a brand new warranty replacement, along with some alignment tips and tricks to make sure the Alpha Glass sticks well to your touchscreen! Additionally, feel free to check out the link below to watch an installation video made specifically for this product, which should provide further assistance if needed!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com