Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Average customer rating
2.5
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
27
4 Stars
15
3 Stars
28
2 Stars
20
1 Star
60
35%of customers recommend this product.
(
50 out of
142)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Posted by: None
Verified Purchase:Yes
Love the phone case but the screen protector that cost extra has popped off when I dropped it and now it will not stick to the phone screen. Worked better when the screen was attached to the case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 26, 2018
Hey None,
We apologize that this Alpha Glass isn't quite meeting the high standards set by your Galaxy Note 8 OtterBox case! It is certainly strange that the glass decided to abandon its post like that, but fortunately, our reliable Otters are always ready to reinstate any damaged units under our warranty. Just give them a call at 1-855-688-7269, and they'll send you a brand-new Alpha Glass without further delay!
Sincerely,
OtterBox Customer Service Team
We apologize that this Alpha Glass isn't quite meeting the high standards set by your Galaxy Note 8 OtterBox case! It is certainly strange that the glass decided to abandon its post like that, but fortunately, our reliable Otters are always ready to reinstate any damaged units under our warranty. Just give them a call at 1-855-688-7269, and they'll send you a brand-new Alpha Glass without further delay!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Vickie
Verified Purchase:Yes
I love the sensitivity of the screen protector, but it doesn't fit the whole screen - there are significant gaps at the top and bottom. It also didn't adhere around the edges as cleanly as I would have liked. Application was easy though.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, July 10, 2018
Dear Vickie,
We apologize that you're feeling a little hesitant towards this Galaxy Note 8 Alpha Glass! This screen protector is specifically designed to allow for full, uninterrupted device functionality, which means that gaps for the speakers and front-facing camera are incorporated into the glass. If you have any additional questions, please feel welcome to call our Otter experts at 1-855-688-7269, and they'll be happy to help boost your confidence!
Best,
OtterBox Customer Service Team
We apologize that you're feeling a little hesitant towards this Galaxy Note 8 Alpha Glass! This screen protector is specifically designed to allow for full, uninterrupted device functionality, which means that gaps for the speakers and front-facing camera are incorporated into the glass. If you have any additional questions, please feel welcome to call our Otter experts at 1-855-688-7269, and they'll be happy to help boost your confidence!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Fit buy didnt work well and fell of when dropped
on July 24, 2018
Posted by: An Otter fan
Verified Purchase:Yes
Otter shell works perfectly but the glass didnt work well and fell of and cracked the first time I dropped the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 24, 2018
Hey there An Otter fan,
We're sorry to see that this Alpha Glass had trouble handling the pressure of protecting your Galaxy Note 8! We definitely want to get you back on the path towards maximum protection, so please feel welcome to follow the link below to submit a warranty claim. Our friendly Otters will gladly send out a replacement screen protector as soon as possible!
https://www.otterbox.se/sv-se/garantivillkor
Sincerely,
OtterBox Customer Service Team
We're sorry to see that this Alpha Glass had trouble handling the pressure of protecting your Galaxy Note 8! We definitely want to get you back on the path towards maximum protection, so please feel welcome to follow the link below to submit a warranty claim. Our friendly Otters will gladly send out a replacement screen protector as soon as possible!
https://www.otterbox.se/sv-se/garantivillkor
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Derlitz
Verified Purchase:Yes
I bought this for my wife’s new Samsung Galaxy Note 8 about a month ago. Slacked in installing it till about two weeks ago. Since installing, we’ve been experiencing issues with touching certain areas of the screen. The phone just won’t recognize our touch, until we press with LOTS of pressure. Other areas of the screen are fine and work with normal tapping.
On another note, it does seem VERY sturdy and seems as if the phone was dropped, the screen would definitely survive.
We wish it would cover a bit more of the glass, edge to edge, but there seems to be a gap at the top and bottom of glass.
Bought this for use with Otterbox case, assuming it would fit better and/or properly.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: nllaporte
Verified Purchase:Yes
This was the worst glass screen protector I have ever purchased. It didn't fit the screen perfectly and removed virtually all of the touch sensitivity on my phone even with increasing the sensitivity setting.i bought a different protector a week after i got this one
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 13, 2018
Hi, nllaporte!
We're sorry to hear that your Alpha Glass left a bit to be desired. It's odd that you were experiencing issues with the touch sensitivity, as that Alpha Glass is designed to work flawlessly with your screen. Thankfully, we have a great warranty, so we're more than happy to get your Alpha Glass replaced with one that will live up to our expectations. Give us a ring at 1-855-688-7269, and we can get that set up for you.
We're sorry to hear that your Alpha Glass left a bit to be desired. It's odd that you were experiencing issues with the touch sensitivity, as that Alpha Glass is designed to work flawlessly with your screen. Thankfully, we have a great warranty, so we're more than happy to get your Alpha Glass replaced with one that will live up to our expectations. Give us a ring at 1-855-688-7269, and we can get that set up for you.
Written by a customer while visiting otterbox.com
Posted by: Nunya
Verified Purchase:Yes
Doesnt even cover the whole screen. Have to practically punch the phone to get it to even register youre tyioing
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 15, 2020
Hi there!
We're sorry to hear about the frustration with your Alpha Glass! That screen protector shouldn't be interfering with the sensitivity of your screen. The good news is, we have a great warranty, so you can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the frustration with your Alpha Glass! That screen protector shouldn't be interfering with the sensitivity of your screen. The good news is, we have a great warranty, so you can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: memotech
Verified Purchase:Yes
Apparently, all the wait for not much. I know it's hard with the iris scan and all the phone gadgets, but just barely covering it's kind of a "better than nothing deal."
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 18, 2017
Hey memotech,
Sorry to hear that you're feeling a little underwhelmed by the Galaxy Note 8 Alpha Glass! While the product is definitely "better than nothing," we truly believe that there is much more to the fortified glass! The screen protector is engineered to protect the device at all costs, meaning it will sacrifice itself before the phone screen breaks. If it does end up fulfilling its destiny and breaks to protect the phone, we're happy to replace it under our warranty! Just call our awesome Otters at 1-855-688-7269, and they'll be glad to help!
Best,
OtterBox Customer Service Team
Sorry to hear that you're feeling a little underwhelmed by the Galaxy Note 8 Alpha Glass! While the product is definitely "better than nothing," we truly believe that there is much more to the fortified glass! The screen protector is engineered to protect the device at all costs, meaning it will sacrifice itself before the phone screen breaks. If it does end up fulfilling its destiny and breaks to protect the phone, we're happy to replace it under our warranty! Just call our awesome Otters at 1-855-688-7269, and they'll be glad to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Steve A
Verified Purchase:Yes
The alpha glass has decreased the sensitivity of the phone. I find I have to touch icons 2 or 3 times for the phone to respond, which is very annoying.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 15, 2017
Hey Snipplea,
Uh oh, that definitely doesn't quite sound like the epic experience we had in mind for the Galaxy Note 8 Alpha Glass! It is odd that your touch sensitivity seemed to be hindered, since the screen protector is engineered to allow for a very reactive touch. Regardless, our awesome Otters will be more than happy to hook you up with a warranty replacement! To start this process, just give them a ring at 1-855-688-7269, and feel free to check out the video link below for any assistance on installing your new Alpha Glass!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Uh oh, that definitely doesn't quite sound like the epic experience we had in mind for the Galaxy Note 8 Alpha Glass! It is odd that your touch sensitivity seemed to be hindered, since the screen protector is engineered to allow for a very reactive touch. Regardless, our awesome Otters will be more than happy to hook you up with a warranty replacement! To start this process, just give them a ring at 1-855-688-7269, and feel free to check out the video link below for any assistance on installing your new Alpha Glass!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com