Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Average customer rating
2.5
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
27
4 Stars
15
3 Stars
28
2 Stars
20
1 Star
60
35%of customers recommend this product.
(
50 out of
142)
Customer Reviews for OtterBox - Alpha Glass Series Screen Protector for Samsung Galaxy Note8 - Clear
Posted by: Monarch
Verified Purchase:Yes
It fits my screen nicely, even on the curved edges, however it makes it difficult to actually use the screen. I have to press harder for my touch to be recognized. Almost ready to take it off. Slightly disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 19, 2018
Hi Monarch,
We'd be disappointed too! We apologize that this Alpha Glass is giving you some sensitivity issues, and we would love to do what we can to get you the Otter protection that you deserve. If you're willing to give this another shot, please feel free to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a warranty replacement in no time!
Best,
OtterBox Customer Service Team
We'd be disappointed too! We apologize that this Alpha Glass is giving you some sensitivity issues, and we would love to do what we can to get you the Otter protection that you deserve. If you're willing to give this another shot, please feel free to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a warranty replacement in no time!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Donna Gloria
Verified Purchase:Yes
Bought this screen protector and it makes it harder to access applications on the note 8. It also cracked upon repositioning.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 23, 2018
Hey Donna Gloria,
We're bummed to see that this Alpha Glass started acting out and not performing correctly! Here at OtterBox, we try to train our screen protectors to act seamlessly with the corresponding phone display, and we apologize that your recent experience did not reflect that. Please feel welcome to call our amazing Otters at 1-855-688-7269, and they'll go to great feats to send you a warranty replacement. You'll have flawless screen security again before you know it!
Best,
OtterBox Customer Service Team
We're bummed to see that this Alpha Glass started acting out and not performing correctly! Here at OtterBox, we try to train our screen protectors to act seamlessly with the corresponding phone display, and we apologize that your recent experience did not reflect that. Please feel welcome to call our amazing Otters at 1-855-688-7269, and they'll go to great feats to send you a warranty replacement. You'll have flawless screen security again before you know it!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Steve67
Verified Purchase:Yes
I've had trouble finding good glass for my Note 8. This glass.fiys very well and I don't like any screen sensitivity. Good purchase!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: cooter
Verified Purchase:Yes
this is my 2nd glass. they dont fit phone all the way so there for. they dont stick to phone very well . my first glass i dropped phone off of desk and the glass fell off and broke ..dont get me wrong the cases are otter this world ...haha but the glass i think dose not have enough sticky on it thanks
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 6, 2018
Hey there,
Yikes! We're so sorry to hear that this Alpha Glass didn't prove to be "otter this world!" It is definitely bizarre that the glass refuses to stick to your phone display, and we're thinking that a misalignment issue might be the culprit here. If you're willing to give this another shot, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to set you up with a warranty claim!
Once you have a replacement in hand, we would recommend checking out the link below to watch an application video made specifically for this Alpha Glass. This visual guide will provide step-by-step instructions to achieving the perfect fit with that screen protector!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Yikes! We're so sorry to hear that this Alpha Glass didn't prove to be "otter this world!" It is definitely bizarre that the glass refuses to stick to your phone display, and we're thinking that a misalignment issue might be the culprit here. If you're willing to give this another shot, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to set you up with a warranty claim!
Once you have a replacement in hand, we would recommend checking out the link below to watch an application video made specifically for this Alpha Glass. This visual guide will provide step-by-step instructions to achieving the perfect fit with that screen protector!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: patlovebug
Verified Purchase:Yes
I've been using it for over a week.love it.would tell my friends
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Keewee72
Verified Purchase:Yes
Good protector for my screen but one problem screen now lags a bit when typing
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, April 23, 2018
Hey there Keewee,
We apologize that your Alpha Glass is having an issue with touch sensitivity! Occasionally, if the screen protector is not aligned properly, the glass might struggle to interact with the phone display. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to set you up with a warranty replacement!
Additionally, we would recommend checking out the link below to watch the installation guide that we made for this specific product. This video should help demonstrate the best way to apply the Alpha Glass so that you don't experience any such troubles going forward!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
We apologize that your Alpha Glass is having an issue with touch sensitivity! Occasionally, if the screen protector is not aligned properly, the glass might struggle to interact with the phone display. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to set you up with a warranty replacement!
Additionally, we would recommend checking out the link below to watch the installation guide that we made for this specific product. This video should help demonstrate the best way to apply the Alpha Glass so that you don't experience any such troubles going forward!
https://www.youtube.com/watch?v=Q0FUCl7OTDY
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Angrycustomer
Verified Purchase:Yes
I have had it for a week and it has been terrible. The phone does not recognize when it touch it. It is very difficult to use. I am removing the screen and want a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 11, 2018
Hey there,
We're so sorry to see that your interaction with this Galaxy Note 8 Alpha Glass didn't exactly go as planned! We certainly understand why this would be frustrating, and our handy Otters would love to step in to help you find a quick fix. Please feel free to give them a call at 1-855-688-7269, and they'll get you back to flawless screen security as soon as possible!
Regards,
OtterBox Customer Service Team
We're so sorry to see that your interaction with this Galaxy Note 8 Alpha Glass didn't exactly go as planned! We certainly understand why this would be frustrating, and our handy Otters would love to step in to help you find a quick fix. Please feel free to give them a call at 1-855-688-7269, and they'll get you back to flawless screen security as soon as possible!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: tiggere9
Verified Purchase:Yes
This screen protector works as advertised. When purchasing I thought it was a bit too expensive. It is worth what I paid
I would recommend this to a friend!
Written by a customer while visiting otterbox.com