Customer reviews from otterbox.com
OtterBox - Commuter Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.3
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
65
4 Stars
17
3 Stars
8
2 Stars
5
1 Star
6
87%of customers recommend this product.
(
82 out of
94)
Customer Reviews for OtterBox - Commuter Series Case for Samsung Galaxy Note8 - Black
Posted by: dontknow
Verified Purchase:Yes
After having my brand new Samsung Galaxy Note 8 covered with a Commuter Otterbox ithe phone body-back was cracked. This was discovered because I had to replace a SIM card which required taking the case of the phone. Not a happy camper
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Coptrooper
Verified Purchase:Yes
I purchased this case for my Note 8 about 2 weeks ago. I am a HUGE OtterBox fan and have purchased many cases over many years with no problems. Unfortunately, I have encountered a problem for the first time. The inside rubber sleeve is deformed and does not completely surround the phone. There is a noticable gap between the phone and the case. I have high expectations and expect OtterBox to fix this issue for future cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 11, 2017
Hi Coptrooper!
We're so sorry to hear that the Galaxy Note 8 Commuter does not hold a candle to your previous cases! It's a little concerning that your inside rubber silicone "does not completely surround the phone," since we engineer our cases to hug the devices pretty snugly. This sounds like a mystery that we would like to inspect, so feel free to call up our detective Otters at 1-855-688-7269, and they'll start the investigation!
Sincerely,
OtterBox Customer Service Team
We're so sorry to hear that the Galaxy Note 8 Commuter does not hold a candle to your previous cases! It's a little concerning that your inside rubber silicone "does not completely surround the phone," since we engineer our cases to hug the devices pretty snugly. This sounds like a mystery that we would like to inspect, so feel free to call up our detective Otters at 1-855-688-7269, and they'll start the investigation!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
I bought this case because I've used Otterbox before and I trust them to protect my phone. The case I received works great and my phone feels very secure. I ordered the Indigo Way color option because I liked the look of the grey hard shell over the blue rubber. What arrived however, was a dark blue hard shell over a blue rubber insert. In the future if I order another Otterbox I probably won't trust anything other than a solid black option to be accurate.
Response from otterbox.comBy OtterBox, Customer Service Team, September 22, 2017
Dear James,
Thank you for your feedback! It's great to hear that your Galaxy Note 8 feels very protected within the Commuter, and we are sorry that the color was not exactly what you had in mind. Unfortunately, although we do our best to display the most accurate depiction of the color and style of each case, sometimes things can get lost in translation, so to speak, due to different monitors, etc. If you have any OtterBox questions, please feel welcome to ring up our fantastic Otters at 1-855-688-7269. They're always happy to assist!
Best,
OtterBox Customer Service Team
Thank you for your feedback! It's great to hear that your Galaxy Note 8 feels very protected within the Commuter, and we are sorry that the color was not exactly what you had in mind. Unfortunately, although we do our best to display the most accurate depiction of the color and style of each case, sometimes things can get lost in translation, so to speak, due to different monitors, etc. If you have any OtterBox questions, please feel welcome to ring up our fantastic Otters at 1-855-688-7269. They're always happy to assist!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lap76
Verified Purchase:Yes
Does not feel safe. Bottom is rubbery loose, too loose on side where Volume is have hard time using it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 13, 2017
Hey there Lap76,
We're sorry to see that you're feeling less than confident in the Galaxy Note 8 Commuter series! It is odd that your case is loosening up so much, especially since our products typically provide tight, secure protection. Our awesome Otters will be happy to hook you up with a brand new warranty replacement, so please feel free to give them a call at 1-855-688-7269. They'll send out a new rubber silicone that steadfastly keeps your Galaxy Note 8 safe and secure!
Best,
OtterBox Customer Service Team
We're sorry to see that you're feeling less than confident in the Galaxy Note 8 Commuter series! It is odd that your case is loosening up so much, especially since our products typically provide tight, secure protection. Our awesome Otters will be happy to hook you up with a brand new warranty replacement, so please feel free to give them a call at 1-855-688-7269. They'll send out a new rubber silicone that steadfastly keeps your Galaxy Note 8 safe and secure!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kingster
Verified Purchase:Yes
I have been using this case for about 2 weeks.
The Good
Easy to put on, covers the 4 corners
Easy to put on, covers the 4 corners
The Bad
Case doesn't cover the left and right hand side of the screen, because of the curve screen i presume. So if you drop your phone face down, it will hit the screen!
Case doesn't cover the left and right hand side of the screen, because of the curve screen i presume. So if you drop your phone face down, it will hit the screen!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 21, 2017
Hey Kingster,
We apologize that you're feeling a little uncertain about the protective abilities of the Galaxy Note 8 Commuter series! Rest assured, the case had to pass over 24 tests to ensure that it would provide superior protection for your device. However, if you're looking for a little peace of mind, we would recommend the Alpha Glass screen protector. The Alpha Glass provides an added layer of fortified security, and you can check it out by following the link below. If you have any additional questions, our Otter experts are just a call away at 1-855-688-7269!
https://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Happy Holidays,
OtterBox Customer Service Team
We apologize that you're feeling a little uncertain about the protective abilities of the Galaxy Note 8 Commuter series! Rest assured, the case had to pass over 24 tests to ensure that it would provide superior protection for your device. However, if you're looking for a little peace of mind, we would recommend the Alpha Glass screen protector. The Alpha Glass provides an added layer of fortified security, and you can check it out by following the link below. If you have any additional questions, our Otter experts are just a call away at 1-855-688-7269!
https://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sgtrx
Verified Purchase:Yes
Case is tough and slim. Fits in picket like advertised. The phone is big so the case does well on preventing adding size to phone. 3 down sides it is hard to get s pen out. And some charging cables require case to be removed when charging. You canmot wireless charge with case on
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 12, 2017
Hey Sgtrx,
Thank you so much for your feedback! We're sorry to see that you're dealing with a couple negative experiences with the Galaxy Note 8 Commuter. Unfortunately, at this time we are unable to confirm compatibility with wireless charging or any third party charging cables. We will verify compatibility as soon as possible! As for the S pen, sometimes some rubber features on the case can be tough at first, but it should loosen up over time. If you find that this issue persists, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll gladly help you find a quick fix!
Best,
OtterBox Customer Service Team
Thank you so much for your feedback! We're sorry to see that you're dealing with a couple negative experiences with the Galaxy Note 8 Commuter. Unfortunately, at this time we are unable to confirm compatibility with wireless charging or any third party charging cables. We will verify compatibility as soon as possible! As for the S pen, sometimes some rubber features on the case can be tough at first, but it should loosen up over time. If you find that this issue persists, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll gladly help you find a quick fix!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Pat68
Verified Purchase:Yes
This case is great for protecting the Note 8 but there are two things to point out:
1. It is hard to get on and off.
2. I am not a fan of the flaps covering the mic and power ports. Its tricky trying to plug in your phone as the flaps pop back up.
3. I tried to use an external battery to power up the Note 8 but the case was so thick that I could not fit the adapter into the port without taking the case off.
1. It is hard to get on and off.
2. I am not a fan of the flaps covering the mic and power ports. Its tricky trying to plug in your phone as the flaps pop back up.
3. I tried to use an external battery to power up the Note 8 but the case was so thick that I could not fit the adapter into the port without taking the case off.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 27, 2017
Hey there Pat68,
While we're glad to hear that your Galaxy Note 8 is safe and secure within our Commuter case, we apologize that you're dealing with a few minor issues. The rubber covering the charger port and headphone jack can be a little stiff at first, but it does normally tend to loosen up over time, so it should become easier to access. In terms of the external battery, unfortunately we are unable to test our products with third party accessories, and can only guarantee compatibility with standard Samsung chargers. If you come upon any additional questions or comments, please give our awesome Otters a call at 1-855-688-7269, and they'll be glad to further assist you!
Regards,
OtterBox Customer Service Team
While we're glad to hear that your Galaxy Note 8 is safe and secure within our Commuter case, we apologize that you're dealing with a few minor issues. The rubber covering the charger port and headphone jack can be a little stiff at first, but it does normally tend to loosen up over time, so it should become easier to access. In terms of the external battery, unfortunately we are unable to test our products with third party accessories, and can only guarantee compatibility with standard Samsung chargers. If you come upon any additional questions or comments, please give our awesome Otters a call at 1-855-688-7269, and they'll be glad to further assist you!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Simeon
Verified Purchase:Yes
I'm happy with my Note 8 Commuter case, but for the cost, it should have come with a screen protector.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com