Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Average customer rating
4.4
(813 Reviews)
Rating breakdown 813 reviews
5 Stars
534
4 Stars
144
3 Stars
59
2 Stars
39
1 Star
37
87%of customers recommend this product.
(
679 out of
784)
Customer Reviews for OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Posted by: Hahaha
Verified Purchase:Yes
looks good, feels good. solid but just a bit too heavy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: The mayor
Verified Purchase:Yes
If you want your phone protected and stylish with functionality buy Otterbox! Best case ever!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gmss
Verified Purchase:Yes
I bought it a week ago and it already had a crack in it
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , December 19, 2019
Hi!
We're sorry to hear about the damage to your Symmetry Series case after only a week! That's certainly unusual. The good news is, we have an amazing warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Symmetry Series case after only a week! That's certainly unusual. The good news is, we have an amazing warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JennieW
Verified Purchase:Yes
Pretty case and easy installation- just wondering how durable it will be - only time will tell. I gave 4 stars because I don’t like how slippery it is - but that could be designed like that so people can get it easily in and out of pockets? I don’t prefer it because I feel like I can’t set it anywhere for fear it may slide off and when I’m holding it I feel like I’m going to drop it. The plastic is transparent but it’s not a crystal clear “Clear”. It does have a little tint to it. The glitter is really pretty on my red phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ashley
Verified Purchase:Yes
I bought this after purchasing my first IPhone and wanted the best protection for it, and this case certainly is. It’s so hard and sturdy and also absolutely gorgeous, even better in person than the pictures show.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Myetr2
Verified Purchase:Yes
Love that it's clear, shows off my phone! Doesn't make sense to buy a special colored phone, only to cover it up with a case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LivvM
Verified Purchase:Yes
I told everyone I knew about my OtterBox. I have multiple sclerosis and I drop my phone quite a fair deal. The last case I had from you guys was superb not only was my phone always protected from my shaky hand but the phone came with a template so that I could create custom backgrounds for the case. I wore that case into the ground I loved it so much so when I had to replace it obviously I was going to get another OtterBox. I tried my best to find the phone case that matched my previous one but the customer support service wasn’t able to identify my case. So after searching I settled on one that I thought was the closest in design. And in this new case my phone is so secure I can’t click any of the side buttons (power or volume) without indenting my fingers. It takes a couple tries to get my phone to screenshot or to shut off. I haven’t tried getting an image in the back because when I put the case on for the first time trying to get it off felt like I was going to snap the phone. (I double checked to make sure this is the correct size for my phone and it is.) While I haven’t lost total faith in OtterBox because my phone does feel safe I am not a happy Otter.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 10, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! It sounds like your old case was our MySymmetry Series case that allowed custom cutouts to be put in the back. Unfortunately, we no longer carry that case design. We're sorry for any disappointment.
It's definitely odd to hear that you're having trouble with the buttons on your case. We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or online through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! It sounds like your old case was our MySymmetry Series case that allowed custom cutouts to be put in the back. Unfortunately, we no longer carry that case design. We're sorry for any disappointment.
It's definitely odd to hear that you're having trouble with the buttons on your case. We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or online through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: C Ruby
Verified Purchase:Yes
I ordered the clear Otterbox phone cover for iPhone SE 2nd Gen. through Otterbox. The cover is high quality and fits well. The cover is a little stiff where it covers the side buttons, but quickly softens to make it easier to turn off the screen and adjust volume.
It is a good value and highly recommend
I would recommend this to a friend!
Written by a customer while visiting otterbox.com