Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Average customer rating
4.4
(813 Reviews)
Rating breakdown 813 reviews
5 Stars
534
4 Stars
144
3 Stars
59
2 Stars
39
1 Star
37
87%of customers recommend this product.
(
679 out of
784)
Customer Reviews for OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Posted by: Loughlin51
Verified Purchase:Yes
Love how this sparkily case looks of my rose gold phone. This is my 5th otterbox. Wouldnt take my new phone put of its box until until it arrived. Brilliant protection for any phone/ipad.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Richard
Verified Purchase:Yes
Brought this for our Daughters new phone and it’s already paid for itself.
It’s been accidentally dropped onto concrete, without a scratch to the phone or case.
We have these cases on all 4 of our family phones.
Protective, Slim, Smart and good valve for money.
It’s been accidentally dropped onto concrete, without a scratch to the phone or case.
We have these cases on all 4 of our family phones.
Protective, Slim, Smart and good valve for money.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Difly1
Verified Purchase:Yes
I was so excited to have bought an Otter Box for my new phone & especially happy that they had one with a clear casing, but now that I have it, I’m really disappointed. The button functions on the side of my phone are really difficult to use with the cover on. The volume buttons are very stiff, but the side button is impossible to use meaning I can’t take screenshots at all or turn the home screen off without really forcing pressure down on it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 27, 2018
Hey Difly1,
We're bummed to see that you're feeling disappointed with this Symmetry series! While we definitely understand that stiff side buttons can be a little frustrating, rest assured that after a brief break-in period, that material should start to move more comfortably. To speed up the process, you can even massage the buttons a little bit to relax the case! If you have any further questions, feel free to reach out to our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Cheers,
OtterBox Customer Service Team
We're bummed to see that you're feeling disappointed with this Symmetry series! While we definitely understand that stiff side buttons can be a little frustrating, rest assured that after a brief break-in period, that material should start to move more comfortably. To speed up the process, you can even massage the buttons a little bit to relax the case! If you have any further questions, feel free to reach out to our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Wilson6
Verified Purchase:Yes
Provides added support that regular cases don’t offer
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ewelina
Verified Purchase:Yes
I bought this a month ago and I’m not happy, really I’m disappointed with otter box this time phone never fell. every time I put my phone in the case I heard cracking and it's hard to put it inside. I bought only a month ago and really disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 11, 2019
Dear Ewelina,
We're so sorry to see (literally!) that this Symmetry series can't seem to commit to the cause of protection! This definitely does not sound like the sleek security that we had in mind for the Symmetry, and our awesome Otters would love to hook you up with a warranty claim. Please don't hesitate to give them a call at 1-855-688-7269, and they'll send over a brand-new replacement that we trust shouldn't experience any more catastrophic cracks!
Best,
OtterBox Customer Service Team
We're so sorry to see (literally!) that this Symmetry series can't seem to commit to the cause of protection! This definitely does not sound like the sleek security that we had in mind for the Symmetry, and our awesome Otters would love to hook you up with a warranty claim. Please don't hesitate to give them a call at 1-855-688-7269, and they'll send over a brand-new replacement that we trust shouldn't experience any more catastrophic cracks!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Candy
Verified Purchase:Yes
Bought a few wks ago and looks great. Not bulky and allows you to appreciate the aesthetic of the iPhone. Have dropped the phone a few times and cover protected it perfectly each time. Easy to install and remove.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Awesome design but scratches easily
on May 2, 2019
Posted by: CC26
I was surprised on how quickly scratches started to appear on the case. It’s very easily damaged so although I love the design, it already looks so faded and worn down even after just a couple of weeks of owning it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 6, 2019
Hey there CC26,
Uh oh - looks like R2-D2 has seen better days! We're sorry to see that your Symmetry series had a rough couple of weeks, but not to worry - our Otter Jedis are ready to reinstate that unit with a quick warranty claim. Simply give them a call at 1-855-688-7269, and they'll have a new case over to you in less than twelve parsecs!
May the Force Be With You,
OtterBox Customer Service Team
Uh oh - looks like R2-D2 has seen better days! We're sorry to see that your Symmetry series had a rough couple of weeks, but not to worry - our Otter Jedis are ready to reinstate that unit with a quick warranty claim. Simply give them a call at 1-855-688-7269, and they'll have a new case over to you in less than twelve parsecs!
May the Force Be With You,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: splashgll
Verified Purchase:Yes
This is a replacement case and is the exact style I had originally bought 3 years ago. I work outside and I am very rough on my phones but I also don't have the pockets to hold something too bulky so this is the perfect solution. This case can take 5' drops onto gravel or cement and keep the phone intact. I like how the edges curve up around the phone so that even the screen has a little protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com