Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Average customer rating
4.4
(813 Reviews)
Rating breakdown 813 reviews
5 Stars
534
4 Stars
144
3 Stars
59
2 Stars
39
1 Star
37
87%of customers recommend this product.
(
679 out of
784)
Customer Reviews for OtterBox - Symmetry Series Clear Case for Apple iPhone 7 and 8 - Stardust
Posted by: Lissa
Verified Purchase:Yes
This otter box is slimmer than my Iphone 5 otter box, which was a great protector for my Iphone 5. If this one is as sturdy as my last otter box was then it will be perfect.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gotcha
Verified Purchase:Yes
Not exactly what I wanted. Gave to my grand daughter
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, February 13, 2017
Hi there,
We are sorry that the Symmetry Clear case did not work out for you. We are glad to hear that it lives on and is protecting your granddaughter’s iPhone 7. We do offer a wide verity of cases for your iPhone. Check out the link below for more information on those options.
http://www.otterbox.com/en-us/iphone-7
Of course, please do not hesitate to give our friendly Otters a call if you have any OtterBox questions. We can be reached at 1-855-688-7269 and we are happy to help!
Best,
OtterBox Customer Service Team
We are sorry that the Symmetry Clear case did not work out for you. We are glad to hear that it lives on and is protecting your granddaughter’s iPhone 7. We do offer a wide verity of cases for your iPhone. Check out the link below for more information on those options.
http://www.otterbox.com/en-us/iphone-7
Of course, please do not hesitate to give our friendly Otters a call if you have any OtterBox questions. We can be reached at 1-855-688-7269 and we are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bridget
Verified Purchase:Yes
After breaking my phone multiple times, I was in search of a more durable but attractive case. This one is clear so doesn't appear bulky and it has a slight glitter to it. The screen has a bit more protection with a slightly larger edge for protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Laurenbeth0713
Verified Purchase:Yes
I haven't dropped my phone much so I can't really comment on the protection level, although I'm hoping it will stand up to Otterbox's usual standards. The case is adorable, though. It shows off the color of my gold iPhone nicely. I like the way it fits, not too bulky. I also like the way it feels in my hand.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Missy 16
Verified Purchase:Yes
Although order, shipping etc excellent service and also cover good quality i was surprised when daughter pointed out some hairline cracks on back of cover. Phone hadnt been dropped.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Mick T
Verified Purchase:Yes
I bought this case for my iPhone 7 Plus and overall am disappointed. The case fits well, but the back of the cover within days was scratched to bits. The alpha glass that i bought with it doesn’t fit well as the screen obviously curves at the edges meaning I’m left with a rim around the whole screen which looks unsightly - cut the glass to fit only the flat part of the screen!!! Could do better...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 20, 2018
Hey Mick T,
We're bummed to hear that you're feeling disappointed by the Symmetry/Alpha Glass combo! Our apologies that the case has succumbed to scratches. We'll be happy to rectify this cosmetic casualty by sending you a replacement case, so just call our friendly Otters, and they'll set up a warranty claim for you right away!
As for the Alpha Glass, we find it strange that the screen protector won't completely adhere to the display, since to our knowledge, the iPhone 7 Plus does not have curved screen edges. Please feel free to call our support team at 1-855-688-7269, and they'll process the case warranty and solve the Alpha Glass mystery with ease!
Sincerely,
OtterBox Customer Service Team
We're bummed to hear that you're feeling disappointed by the Symmetry/Alpha Glass combo! Our apologies that the case has succumbed to scratches. We'll be happy to rectify this cosmetic casualty by sending you a replacement case, so just call our friendly Otters, and they'll set up a warranty claim for you right away!
As for the Alpha Glass, we find it strange that the screen protector won't completely adhere to the display, since to our knowledge, the iPhone 7 Plus does not have curved screen edges. Please feel free to call our support team at 1-855-688-7269, and they'll process the case warranty and solve the Alpha Glass mystery with ease!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kristalie
Verified Purchase:Yes
I received the standard iPhone 7 when I ordered iPhone 7+ But Unfortunately it show only shows standered on my order so I was supposed to get a return label and it’s been a week and still haven’t got one
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 7, 2018
Dear Kristalie,
Uh oh, looks like there was a mix-up with this order! We so apologize about any confusion surrounding the different sizes of our cases, and we would love to help you out with a return. Please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to start this process right away!
Sincerely,
OtterBox Customer Service Team
Uh oh, looks like there was a mix-up with this order! We so apologize about any confusion surrounding the different sizes of our cases, and we would love to help you out with a return. Please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to start this process right away!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
On the Marvel Average Iron Man case for a IPhone 8
on June 8, 2018
Posted by: TherealKT
Verified Purchase:Yes
I got this case two weeks ago and it doesn’t even glow in the dark like you said false advertisement period
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 8, 2018
Hey there TherealKT,
We're truly sorry to hear that this Symmetry series is having trouble finding the light! In order for the glow-in-the-dark feature to work, we recommend exposing the case exterior to as much direct light as possible, and then taking it into an almost pitch-black environment. This should really make the design pop! If you continue to experience problems, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
We're truly sorry to hear that this Symmetry series is having trouble finding the light! In order for the glow-in-the-dark feature to work, we recommend exposing the case exterior to as much direct light as possible, and then taking it into an almost pitch-black environment. This should really make the design pop! If you continue to experience problems, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com